Event Sales Coordinator – Hilton Surfers Paradise

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JOB DESCRIPTION
 
Hilton Surfers Paradise has an opportunity to join our friendly and committed
Sales Team in the full time role of Event Sales Coordinator. Reporting to the
Conference and Events Sales Manager| the Event Sales Coordinator promotes|
sells and controls events for our event spaces which includes 5 meeting rooms
and unique outdoor event spaces within the Hotel.

What will I be doing?
As Events Sales Coordinator| you will be responsible for the full sales cycle|
from client enquiry| negotiating| contracting| up- selling| and producing
event orders to ensure successful delivery by our Operations Team. As Events
Coordinator you will be given hands-on development within a busy Departmen

and will be directly responsible for:

Maximising all Conference & Events revenue opportunities

Reviewing forthcoming business plans| identify gaps and ensure proactive measures to fill capacity and meet set targets

Ensuring accuracy of post event billings and develop relationships to drive loyalty and the r-contracting of business.

Ensuring enquiries are converted into confirmed business and opportunities to up-sell are taken

Be responsible for the full cycle from taking an enquiry to organisation of the event through to handover with the Operations team

Deliver exceptional customer service to our clients ensuring their expectations are exceeded every time

What are we looking for?

A SalesExecutive serving Hilton brands is always working on behalf of our
Guests andworking with other Team Members. To successfully fill this role| you
shouldmaintain the attitude| behaviours| skills| and values that follow:

Prior Conference & Events experience|preferably within a hotel / leisure environment
Strong influencing and communicationskills and an ability to handle a variety of clients and events
A passion for customer service andevents
Excellent organisational| planningand administrative skills
Proven sales skills and ability todevelop relationships
Experience with Delphi will be highlyregarded

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanningthe lodging sector
from luxurious full-service hotels and resorts toextended-stay suites and mid-
priced hotels. For nearly a century| Hilton hasoffered business and leisure
travellers the finest in accommodations| service|amenities and value. Hilton
is dedicated to continuing its tradition ofproviding exceptional guest
experiences across its globalbrands. Our vision to fill the earth with the
light and warmth ofhospitality unites us as a team to create remarkable
hospitality experiencesaround the world every day. And| our amazing Team
Members are at theheart of it all!

Assistant Front Office Manager – Hilton Surfers Paradise

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JOB DESCRIPTION
 
Our Assistant Front Office Manager plays a significant role in overseeing the
service delivery of the Front Office Team ensuring we are delivering
exceptional experiences to every guests| every time. As Assistant Front Office
Manager assists in providing operational support and managing the Front Office
Team to ensure that Team Members are prepared and well-informed to deliver our
Guests an exceptional experience from check-in through to check-out.
What will I be doing?
As Assistant Front Office Manager you will assist the Front Office Manager to
successfully oversee the Front Office Operation including Front Desk| MAGIC
(Switch)| Executive Lounge and Concierge to maintain our high standards & be
responsible for managing the first impressions of our Guests. In this role|
you will also be responsible for the following:

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on root cause and continuous improvemen

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude to maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Promotes loyalty and drive Hilton Honors enrolments and the consistent delivery of benefits
Assist the Front Office Manager with setting departmental objectives| work schedules| budgets| policies| and procedures and monitor staffing levels to meet business demands
Develop a culture of high performance within the Front Office Team with an emphasis on training| teamwork and self-development
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies| practices and develop skills
Maintain good communication and working relationships with all hotel departments

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
Commitment to delivering a high level of customer service and a passion for hospitality
Excellent leadership| interpersonal and communication skills
Accountable and resilient and the ability to work under pressure
Flexibility to respond to a variety of work situations
High level of IT proficiency and working knowledge of of Property Management Systems
Ability to work on your own and as part of a diverse team and display attributes of a mindful and resilient leader

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Gardener – Hilton Cairns

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JOB DESCRIPTION
 
A Gardener is responsible for planting| clearing| and mowing the property to
deliver an excellent Guest and Member experience.
What will I be doing?
As a Gardener| you are responsible for planting| clearing| and mowing the
property to deliver an excellent Guest and Member experience. A Gardener will
also be required to ensure the lawns| trees| and hedges are kept to the
required standard. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Plant seeds and maintain for maximum growth
Ensure lawn is well kept and mowed regularly
Ensure trees and hedges are trimmed to the required standard
Apply pesticides in a safe manne

Ensure leaves are cleared from the pathwa

Perform special projects and other responsibilities as assigne

Ensure monthly safety inspections take place

What are we looking for?

A Gardener serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Qualification in a suitable field
Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| as our amazing Team
Members are at the heart of it all| we offer flexible working conditions!

Events Sales Executive – Hilton Brisbane

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JOB DESCRIPTION
 
This position is a key support for delivering heartfelt| exceptional
experiences to the hotel|s group| conference and event clients| whilst
supporting the overall hotel strategy. This position is responsible for
leading the Conference & Event Sales team (C&E Coordinators and Event Sales
Administrator) in the promotion| sale| and control of the hotel|s conference|
event| and bedroom inventory.
This position will be achieved through sound lead allocation| effective
qualifying throughout the initial enquiry| delivery of comprehensive| accurate
and customised proposals| and strong negotiation skills| whilst maintaining
and supporting the customer relationship for the hotel. The position will
consistently strive to develop strong relationships with new and existing
clients| in order to increase overall revenue| drive lead generation| an

support the Hilton Brisbane as a market leader in groups| conference| an

events. This position will also maintain company procedures relating t

credit| health and safety| and all other processes to deliver excellen

customer service.

Finally| the position will engage the Event Sales team in achieving
departmental targets| and will play a key role in driving all strategic
initiatives. Additionally| the position will support the GCE Manager with
recruitment| performance management| and learning and development
opportunities for the overall Reservations| Groups| Conference and Events
team.

What will I be doing?

Sales| Conversion and Commercial Focus

Support the GC&E Manager in implementing commercial strategy and communicating departmental targets

Allocate all incoming groups leads professionally through all channels. Enquiries to be responded to within 3 hours and proposal to clients with 24 hours of proposal receipt| in accordance with Hilton best practice

Build strong relationships with clients| and develop an understanding of their needs and expectations. To provide custom solutions to match| in order to deliver a successful event.

Manage incoming group| conference and event enquiries in a professional manner and in accordance with brand standards| whilst responding positively to all sales opportunities.

Deliver comprehensive| accurate| and customised proposals within a timely manner| and ensure follow up communication within 24 hours.

Prepare agreements within a timely manner| whilst negotiating commercial terms and conditions.

Ensure the first deposit is received in due time| and paid in accordance to contract terms and conditions.

Conduct a detailed handover with the assigned Event Sales Coordinator (planning) once the booking is confirmed| and ensure all key elements are clearly communicated.

Host and facilitate pre-event meetings between the hotel and client| to include site inspections| networking opportunities and any other required meetings.

Demonstrate strong customer focus| whilst ensuring clear communication is maintained with all relevant departments during the sales process.

Develop and maintain a broad range of product knowledge about the hotel.

Develop and maintain a detailed understanding of the local Brisbane market.

Be aware of the key revenue goals and targets of the department| and focus all activities towards achieving these goals.

Maximise profitability using the event management system and availability diary.

Understand the profit impact of each conference | event.

Actively maximise incremental revenue through upselling strategies.

Conduct proactive sales calls to drive lead generation.

Input and maintain accurate information in all hotel systems (e.g. Delphi | OnQ)| whilst adhering to system best practice and standards

Liaise closely with the Finance Department to ensure all company procedures in relation to credit| accounts and billing are adhered to

Teamwork| Team Management| and Communication

Directly lead and manage the Conference & Events Sales team (C&E Coordinators and Event Sales Administrator)

Support the GC&E Manager in all aspects of leadership and management| not limited to recruitment| learning and development| meetings| etc.

Facilitate monthly 1:1 meetings and annual performance reviews with the Reservations and GC&E team| with a specific focus on career development

Identify and facilitate learning and development opportunities for the Reservations and GC&E team

Lead the weekly Prospects meeting| in conjunction with Food and Beverage Revenue Manager| focusing on strengthening client relationships through account management

Attend designated learning and development programs as required

Actively participate with others within the Commercial Department| taking part in communication meetings| team briefings| and project work| to ensure the team achieves their overall goals

Cooperate with and offer support to other operational teams as required

What are we looking for?

An Event Coordinator (Sales) serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Excellent communication skills
High level of IT skills| including Excel| PowerPoint| and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a sales role
Relevant degree| in a sales or business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Food and Beverage Attendant – DoubleTree by Hilton Cairns

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JOB DESCRIPTION
 
A Food and Beverage Attendant affects every Guest experience with ours
restaurants| bars| room service| banquets| and in-hotel cafes. We always
deliver an experience that will exceed our Guests| food| beverage| and
culinary expectations.
What will I be doing?
As a Food and Beverage Attendant| you will be responsible for upholding the
highest quality standards for the food and beverage (Food and Beverage)
operations inside of our restaurants| bars| banquets facilities| in-hotel
cafes| and to fulfill room service requests. You will work with your Team
Members to deliver a high quality service experience that exceeds customer
expectations through the following tasks:
Receive orders and serve customer requests completely in a timely manner| including but not limited to serving as a barista or cocktail attendant/bartender| if require

Understand menu content| any menu changes| and promotional activitie

Keep your service area clean| tidy| and well-prepare

Efficiently manage the proper settlement of all customer account

Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Friendly| positive| energetic disposition
Committed to delivering exceptional guest service
Motivated to learn new skills and techniques
Smart and tidy| in appearance
Positive and willing to participate on a team and work with a winning attitude
Excellent communication skills in the local language
Flexible| reliable| and responsive to a range of work situations
Prepared to manage a variety of customer types| inquiries| and complaints
Knowledge of alcoholic beverages and mixing of drinks
Previous food hygiene experience
Electronic ordering systems experience
Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Food and Beverage Supervisor – DoubleTree by Hilton Cairns

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Supervisor is responsible for supervising operations of
Food and Beverage outlets to deliver an excellent Guest and Member experience
while working with the team to ensure departmental targets are met.
What will I be doing?
As a Food and Beverage Supervisor| you are responsible for supervising
operations of Food and Beverage outlets to deliver an excellent Guest and
Member experience. A Food and Beverage Supervisor will also be required to
communicate and delegate tasks to the team to ensure departmental targets are
achieved. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the tea

Ensure compliance of brand standard

Manage guest queries in a timely and efficient manne

Represent needs of the tea

Assist Food and Beverage management with achieving financial targets
Assist Food and Beverage management with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security| fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Beverage Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous Food and Beverage experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Food and Beverage Duty Manager – Hilton Darwin

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Duty Manager is responsible for supervising operations of
Food and Beverage outlets to deliver an excellent Guest and Member experience
while working with the team to ensure departmental targets are met.
What will I be doing?
As a Food and Beverage Duty Manager| you are responsible for supervising
operations of Food and Beverage outlets to deliver an excellent Guest and
Member experience. A Food and Beverage Duty Manager will also be required to
communicate and delegate tasks to the team to ensure departmental targets are
achieved. Specifically| you will be responsible for performing the following
tasks to the highest standards:
– Supervise Food and Beverage Outlet operations
– Communicate and delegate tasks to the team

– Ensure compliance of brand standards

– Manage guest queries in a timely and efficient manner

– Represent needs of the team

– Assist Food and Beverage management with achieving financial targets

– Assist Food and Beverage management with training and development of team
members

– Assist with annual and mid-year appraisals with team members under your
responsibility

– Comply with hotel security| fire regulations and all health and safety
legislation

– Be environmentally aware

– Assist other departments wherever necessary and maintain good working
relationships

What are we looking for?

A Food and Beverage Duty Manager serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

– Previous Food and Beverage Management experience

– Committed to delivering high levels of customer service

– Positive attitude

– Excellent communication skills

– Flexibility to respond to a range of different work situations

– Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

– Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century|
Hilton has offered business and leisure travelers the finest in
accommodations| service| amenities and value. Hilton is dedicated to
continuing its tradition of providing exceptional guest experiences across its
global brands. Our vision to fill the earth with the light and warmth of
hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And| our amazing Team Members are at the heart of
it all

Cook – Hilton Darwin

APPLY HERE

JOB DESCRIPTION
 
A Cook is responsible for preparing and presenting quality dishes to deliver
an excellent Guest and Member experience.
What will I be doing?
As a Cook| you are responsible for preparing and presenting quality dishes to
deliver an excellent Guest and Member experience. A Cook will also be required
to prepare all mis-en-place and contribute to departmental targets.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Prepare and present high quality dishes within company guidelines
Keep all working areas clean and tidy and ensure no cross contamination
Prepare all mis-en-place for all relevant menus
Assist other departments wherever necessary and maintain good working relationship

Report maintenance| hygiene and hazard issue

Comply with hotel security| fire regulations and all health and safety and food safety legislatio

Awareness of departmental targets and strive to achieve them as part of the tea

Be environmentally aware

What are we looking for?

A Cook serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:

Previous experience
Basic food hygiene
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Maintenance Assistant – Hilton Darwin

APPLY HERE

JOB DESCRIPTION
 
A Maintenance Assistant is responsible for carrying out appropriate
maintenance work promptly and to the highest standards to deliver an excellent
Guest and Member experience.
What will I be doing?
As a Maintenance Assistant| you are responsible for carrying out appropriate
maintenance work promptly and to the highest standards to deliver an excellent
Guest and Member experience. A Maintenance Assistant will also be required to
follow all company statutory and legal regulatory requirements during repairs.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Implement company statutory and legal requirements including fire| health and safety| hygiene
Respond to all enquiries promptl

Carry out maintenance repair work and ensure the appropriate PPE is worn during all repair

Ensure good relationships with internal and external customer

Attend additional training suitable to the role

What are we looking for?

A Maintenance Assistant serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous maintenance experience including or painting and decorating

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Casual Commis Chef – DoubleTree by Hilton Melbourne

APPLY HERE

JOB DESCRIPTION
 
Are you creative and driven in the culinary arts? We are looking for anew
Commis Chef to come in and join our evolving kitchen brigade!
What will I be doing?
As a Commis Chef| you are responsible for preparing and presenting highquality
dishes to deliver an excellent Guest and Member experience. A CommisChef will
also be required to prepare all mis-en-place and contribute todepartmental
targets. You will be providing exquisite food for our 60-seat
restaurant|Platform 270| hotel Room Service| and our Banquet rooms.
Specifically| you willbe responsible for performing the following tasks to the
highest standards:
Ensure consistent great food production| in line with the high quality standards expected by Hilton
Perform tasks within a timely manne

Contribute to Kitchen revenue through effective food cost contro

Provide support to the Kitchen brigad

Prepare and present high quality dishes within company guideline

Keep all working areas clean and tidy and ensure no cross contamination
Prepare all mis-en-place for all relevant menus
Assist other departments wherever necessary and maintain good working relationships
Report maintenance| hygiene and hazard issues
Comply with hotel security| fire regulations and all health and safety and food safety legislation
Awareness departmental targets and strive to achieve them as part of the team
Meet all health and hygiene requirements
Be environmentally aware
Ability to work Sunday & Monday Breakfast Buffet Shifts| and any additional shifts as required

What are we looking for?

A Commis Chef serving Hilton brands is always working on behalf of ourGuests
and working with other Team Members. To successfully fill this role| youshould
maintain the attitude| behaviours| skills| and values that follow:

Previous experience as a Commis Chef
Positive attitude
Good communication skills
Ability to work under pressure
Proven ability to work with a team and to follow instruction
A passion to learn and a drive to succeed in a culinary/hospitality career
Proof of completion in a basic food hygiene course
A passion for food and the culinary arts
Completion of an accredited commercial cookery course or trade apprenticeship
Experience multi-tasking and working in an environment with rigorous standards

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodgingsector
from luxurious full-service hotels and resorts to extended-stay suitesand mid-
priced hotels. For nearly a century| Hilton has offered business andleisure
travelers the finest in accommodations| service| amenities and value.Hilton is
dedicated to continuing its tradition of providing exceptional
guestexperiences across its global brands. Our vision to fill theearth with
the light and warmth of hospitality unites us as a team to createremarkable
hospitality experiences around the world every day. And| ouramazing Team
Members are at the heart of it all!