Laundry/Uniform Attendant – The Ritz-Carlton – Perth

APPLY HERE

Job Number 19163139
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Operate and monitor washing| dry cleaning| and drying machinery| including
adding chemicals and cleaning lint traps. Identify stained or damaged items
and determine status for repair| spot treatment| rewash| or discard. Inspect
cleanliness of articles removed from the washer| dryer| or dry cleaning
machines and place in clean linen carts. Set dryers to designated times and
temperatures based on fabrics contained in load. Remove lint and debris from
dryer screens| dry cleaning filters| and drain trap after each load. Fold
cleaned articles into designated size| either by hand or using folding
machine. Maintain accurate records of items laundered.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Loyalty Manager – The Ritz-Carlton – Perth

APPLY HERE

Job Number 19163153
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most
valuable Elite members through delivery of the highest quality member stay
experience. He/she manages and coordinates all aspects of Elite members’
journey: from pre-arrival and arrival experience all the way to the follow up
through post-stay feedback mechanisms. He/she directs| implements and
evaluates quality of products and services provided to Elite members and
partners with Loyalty Head Connector and Connector Team to make certain that
there is an effective communication and delivery of Elite benefits program.
He/she is also responsible for managing part of the Loyalty Operations
department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Hospitality| Business
Administration| or related major; 2 years’ experience in loyalty/guest
relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality| Business
Administration| or related major; no work experience required.

# CORE WORK ACTIVITIES

#

# Supporting Marriott Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits| Terms and
Conditions.

• Adjusts Elite Member status when necessary according to established
guidelines.

• Partners with Head Connector to update| appoint and activate connector team
on property.

• Attends Loyalty and Connector meetings and webinars to continue professional
development and learn about new enhancements and promotions of the Marriott’s
Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs
and promptly responding to them.

• Monitors| responds and routes Elite members’ comments to the appropriate
department when necessary.

Maintaining Elite Appreciation| Guest Services and Front Desk Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the Elite| Cobalt and redemption stay members on a
daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports handling complaints| settling disputes| and resolving grievances
and conflicts| or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Providing Exceptional Elite| Cobalt and redemption stay members Service and
Property Operations Support

• Provides services that go above and beyond Elite| Cobalt and redemption stay
members expectations in order to promote Elite| Cobalt and redemption stay
members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite| Cobalt and redemption stay members
as requested.

• Interacts with Elite| Cobalt and redemption stay members on a regular basis
throughout the property to obtain feedback on quality of product| service
levels and overall satisfaction.

• Maintains knowledge of all hotel features and services| room types| rates
special packages and promotions.

• Keeps track of daily arrivals| departures| room availability and scheduled
in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and
procedures.

• Monitors security of public areas of the hotel.

• Conducts pre-shift meetings to review and share information pertinent to
daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training| development| professional discipline| and positive
support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to
praise or make corrections

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Commis Chef – The Westin Melbourne – 205 Collins Street

APPLY HERE

Job Number 19163915
Job Category Food and Beverage & Culinary
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Australia
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Company:

Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location:

The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Studio.

Department:

The Kitchen is responsible for producing high quality meals for all guests
dining in the Hotel|s F &B venues – Allegro Restaurant| Lobby Bar| Banquets
and In Room Dining.

Job Description:

Practice skills and follow standard recipes and plate presentations to maintain consistent quality standards.

Run the day-to-day operation of allocated section| ensuring mis en place is complete and par levels maintained.

Adhere to food safety and hygiene standards.

Follow guidelines set for timely food service to guests.

Uphold Westin standards and the hotel|s policies and procedures.

Requirements:

Completed Certificate IV in Commercial Cookery or Apprenticeship.

Minimum 1 years experience in a 4 or 5 star hotel kitchen or highly regarded restaurant essential.

Completed HACCP and Food Safety and Hygiene training.

Strong attention to detail and accuracy.

Advanced communication and organizational skills.

Must have the flexibility to work on a 7 day rotating roster including public holidays and weekends.

Please note only people with full Australian working rights are eligible to apply for this role.

Benefits:

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

Excellent benefits include:

Generous accommodation and Food and Beverage discounts for Associates| Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.

_

Servers – The Ritz-Carlton – Perth

APPLY HERE

Job Number 19161679
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Overnight Wheels Attendant – W Brisbane – 81 North Quay

APPLY HERE

Job Number 19155639
Job Category Rooms and Guest Services Operations
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Pool Attendant – The Ritz-Carlton – Perth

APPLY HERE

Job Number 19163987
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Wash| mop| and clean the pool deck. Promote a fun and relaxing atmosphere for
guests in all recreational activities and areas by expressing an upbeat and
enthusiastic attitude. Observe activity in the recreational facility and
respond appropriately in accordance with local operating procedure in the
event of an emergency. Promote the rules and regulations of the recreation
facility. Be aware of possible situations where guests are not able to safely
participate in an activity and inform supervisor/manager. Provide assistance
to injured guests until the arrival of emergency medical services. Obtain|
fold| and stack towels according to company procedures. Report accidents|
injuries| and unsafe work conditions to manager; complete safety training and
certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Read and visually
verify information in a variety of formats (e. g.| small print). Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Enter and
locate work-related information using computers and/or point of sale systems.
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Chef de Partie – Courtyard Sydney-North Ryde – 7-11 Talavera Road

APPLY HERE

Job Number 19164419
Job Category Food and Beverage & Culinary
Location Courtyard Sydney-North Ryde| 7-11 Talavera Road| Sydney| New
South Wales| Australia
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Connect your passions with a rewarding opportunity

Others may call you a foodie| but you know you’re much more than that. You
want to learn all the tricks of the trade and be the master of the kitchen.
When you join us| you’ll find that there are no limits on your creativity or
your potential. We inspire you to grow and challenge yourself because when you
are pursuing excellence| you’re helping us to provide exceptional travel
experiences.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to
each preparation that keeps guests with us to dine. Working with a dedicated
team of experts| you will learn something different every day as you work with
new seasonal menus and unique presentations. You hard work pays off when a
dish that you’ve thoughtfully helped to prepare has guests raving and anxious
to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Explore our very big world

When you bring your natural talents and passion for food| we welcome you into
our family. No matter your specialty or culinary background| we offer great
rewards and opportunities to improve your skills. You will work closely with a
team of inspired professionals who encourage and invite your contributions.

_

Event Executive – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 19150482
Job Category Sales and Marketing
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Update information board on a regular basis to inform employees of important
events. Provide assistance and guidance to employees who are struggling with
job duties (e.g.| low package sales numbers). Assign lead calls or emails to
Sales Executives based on line rotation. Create spreadsheets to organize
information related to Sales and Marketing activities (e.g.| mailing lists|
tours). Enter| retrieve| reconcile| and verify information in software
involved in the sales process. Contact appropriate individual or department as
necessary to resolve guest calls| requests| or problems. Promote awareness of
brand image internally and externally. Use sales techniques that maximize
revenue while maintaining existing guest loyalty to Marriott| including up-
selling. Encourage guests or callers to purchase or schedule preview package
sales/tours and answer questions about property facilities/services. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Ensure adherence to
quality expectations and standards; identify| recommend| develop| and
implement new ways to increase organizational quality. Read and visually
verify information in a variety of formats. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Only candidates with unrestricted Australian working rights will be
considered.

_

Guest Service Agent – Brisbane Marriott Hotel – 515 Queen Street

APPLY HERE

Job Number 19131835
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

CORE RESPONSIBILITIES:

Arrive at work on time in the correct attire| conforming with the Brisbane Marriott Hotel grooming LSOP.

Obtain a solid knowledge of the hotel product| including room types| rates| food and beverage outlets and other hotel features and guest facilities.

Support and abide with the Brisbane Marriott Hotel LSOP’s pertaining to Anti–Discrimination| Sexual Harassment| Equal Employment Opportunity and Guarantee of Fair Treatment.

Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity| fairness| respect| honesty and trust.

Be aware of all environmental practices| policies and procedures and implement these on a daily basis.

Be aware and adhere to all Brisbane Marriott Hotel Work Health and Safety and Security policies and procedures.

Perform any reasonable task as requested by management.

POSITION RESPONSIBILITIES:

To have a complete knowledge of all room types| rates and hotel matrix.

To develop a close and harmonious working relationship with departments.

Attend meetings and training sessions and meetings as required.

To anticipate guest needs and handle guest enquiry’s in a helpful and attentive manner.

To be knowledgeable on all facilities provided within the Hotel; operating hours| costs| etc.

Have a complete knowledge of Marriott Hotel Policy and Procedures| keep up to date via email.

To have a thorough knowledge of Room Service Operation and be able to use Micros.

Be able to input data into Guestware for reporting and tracking guest complaints| issues and hotel requests.

To be completely conversant on all facilities provided within the hotel| operating hours| costs etc.

Have a complete knowledge of the hotel’s LSOPs; keep up to date via AYS logbook and memo log.

Handle all telephone communications in a polite and friendly| professional and efficient manner and anticipate guest needs as per LSOP.

Ensure that information is transferred from shift to shift| via logbook| ensuring a smooth transition.

Operate and control the hotel paging system per procedure as well as ensuring any maintenance that is required is completed in a timely manner.

Handle reservation enquiries| ensuring guest needs are met and hotel potential revenue maximised| in a helpful efficient manner. Assist Reservations department and Front Office department as required.

Maintain an information manual covering all facets of the hotel operation| costs| hours of operation etc.

Greet and acknowledge guests from at least 2 metres.

Listen to customer requests.

Suggest alternatives to meet customer needs in terms of product features and benefits.

Offer information and services where appropriate and where time allows.

Thank customers and invite our guests to return.

Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.

Complete all shift duties as outlined on shift checklist prior to the end of shift.

Handle reservations| ensuring guest needs are met| in a helpful efficient manner| input into the system as per procedure.

Converting of houseguests’ foreign currency to local currency.

Conduct site inspections as required by management.

Ensure credit policy is adhered to at all times| and any variance must be reported to the Assistant Manager immediately.

Ensure all check-ins/outs are efficient.

Ensure all stationery levels and equipment is well maintained.

Follow all SOP’s and LSOP’s pertaining to cash handling.

Issue safety deposit boxes to hotel guests| access and release as per Marriott procedure.

Report health/safety and security hazards to management.

Ensure Front Office is kept well stocked| clean and tidy at all times according to procedures.

Deal with guest complaints in a positive and professional manner by using the L.E.A.R.N. procedure. The AYS Agent should always try to resolve any issue or guest complaint by taking responsibility and ensuring that the guest feels comfortable. Resort to transferring the caller to management where necessary.

Provide telephone etiquette to a 5 star standard

Ensure all guest requests are carried out and all realistic expectations are met.

Develop a close and harmonious working relationship with all departments within the hotel.

Relieve| handle and relay messages| emails and faxes in an efficient and friendly manner as per Marriott LSOP.

Carry out emergency procedures according to LSOP.

Carry out requests as directed by management.

Take and give wake up calls as requested per LSOP.

Ensure information is communicated from shift to shift.

Assist with Telecommunication duties when necessary.

Assist with Night Audit duties when necessary.

Assist with Concierge duties when necessary.

Perform tasks as listed on the Reception Daily Checklist.

Update guest folios ensuring a high degree of accuracy.

Maintain a float| ensuring it is always balanced| and perform and audit after each shift ensuring accuracy. Deposit takings into the safe in accordance with set standards.

Post charges for operator assisted calls and faxes to guest accounts.

Maintain and update guest history.

The Hotel requires that you will follow established Workplace Health and Safety rules and regulations and demonstrate duty of care to all of our associates.

Perform any other duties as requested by Management.

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Sales Manager MICE – Sheraton Grand Mirage Resort – Gold Coast

APPLY HERE

Job Number 19164457
Job Category Sales and Marketing
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location

Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton Grand
Mirage Resort| Gold Coast comprises of approximately 300 guest rooms| four
award winning restaurants and bars| and a luxurious spa retreat| all in an
absolute beachfront environment.

If you have a 5 star attitude towards service and enjoy working in a fast-
paced hospitality environment| this is the job for you!

Department

Reporting to the Director of Sales & Marketing| the Sales & Marketing
department controls all group reservations| catering and conference requests
and drives sales and marketing initiatives. Working to tight deadlines| it is
a fast-paced department that requires strong customer service and
collaborative skills| to ensure that the client’s needs are meet to the
highest of level.

Job Description

As Sales Manager you will be responsible for driving the hotel’s sales
performance in the Australian conference market. Based at the Sheraton Mirage
Resort & Spa Gold Coast| you will be responsible for securing MICE bookings by
actively prospecting for new business while also developing existing client
relationships. The role will also require representation at trade shows|
functions and events in addition to conducting familiarisations| site
inspections and entertainment. This role also requires the delivery of
enthusiastic| positive| helpful and respectful client communication with all
client queries addressed within 24 hours of initial contact. Interstate sales
calls are a mandated component with the role.

Requirements

To be successful in this position| you will need:

A strong knowledge of the Australian MICE market with existing business relationships
Demonstrated aptitude to achieve sales targets
Ability to close business opportunities
A current drivers licence and own vehicle
Excellent presentation and communication skills
Strong computer skills with close attention to detail
A high level of efficiency and organisation
Previous sales management experience in a 4 or 5 star hotel
The ability to multi-task within a fast-paced environment
Advanced sales skills
Contribute to the success of the team environment

The ideal candidate will have a minimum of 5 years of relevant sales
experience.

A strong and current MICE sales track record and a Sales and Marketing degree
or diploma is preferred.

Enjoy the benefits of excellent career opportunities| an industry leading
sales incentive scheme| discounted accommodation at our 1|200 International
hotels and resorts and a sense of pride in knowing that you are part of a high
performing Sales and Marketing team.

Be your best. Start your career at Sheraton| where you don|t just work – you
belong.

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