Director of Sales & Marketing – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 19157119
Job Category Sales and Marketing
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Exisiting director of sales & marketing| big hotel experience especially in group and corporate segments

Marriott and Australia experience

Experience in Pre opening| luxury / lifestyle hotel

4 year college degree.

Demonstrated skills in supervising a team.

Lodging sales experience.

Hotel industry work experience| demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the development of a strategic account plan for the demand generators in the market.

Manages the property|s reactive and proactive sales efforts.

Determines and develops marketing communication activities| in conjunction with Regional Marketing Communications.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Reviews the Strategic Alignment Review (STAR) report| competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

Attends sales strategy meetings to provide input on weekly and overall sales strategy.

Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

Serves as the sales contact for the General Manager| property leadership team| Group Sales and Area Sales leaders.

Serves as the sales contact for customers; serves as the customer advocate.

Serves as hotel authority on sales processes and sales contracts.

Serves as the property sales liaison with Area Sales| Group Sales| Revenue Management| Event Management| Regional Marketing Communications and other hotel departments as appropriate.

Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

Supports the General Manager by coordinating crisis communications.

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Participates in and practices daily service basics of the brand (e.g.| | Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites| Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace Suites Morning Meeting).

Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Maintains successful performance by increasing revenues| controlling expenses and providing a return on investment for the owner and Marriott International.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

Interfaces with regional marketing communications for regional and national promotions pull through.

Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

Develops strong partnerships with local organizations to further increase brand/product awareness.

Develops and manages internal key stakeholder relationships.

Develops strong community and public relations by maintaining property participation in local| regional and national tradeshows and client events.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to Marriott.

Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Leadership

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Develops sales goals and strategies and verifies alignment with the brand business strategy.

Executes the sales strategy in order to meet individual booking goals for both self and staff.

Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property|s financial performance.

Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

Works with Human Resources| Engineering and Loss Prevention to monitor compliance with local| state and federal regulations and/or union requirements.

Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

Creates effective structures| processes| jobs and performance management systems are in place.

Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| aligns performance and rewards| addresses performance issues and holds staff accountable for successful results.

Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

Supports tools and training resources to educate sales associates on winning catering solutions.

Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

Transfers functional knowledge and develops group sales skills of other discipline managers.

Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Evaluates the property’s participation in the various sales channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic lead channels| etc.) and develops strong working relationships to proactively position and market the property.

Manages the marketing budget to enable development of property specific campaigns| promotions and collateral to drive revenue and meet property objectives.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

]

Director of Human Resources – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 20011328
Job Category Human Resources
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of the Human Resources organization contributes a high level of
human resource generalist knowledge and expertise for the property. The DOHR
will be accountable for talent acquisition| succession/workforce planning|
performance management and development for property employees| using
technology efficiently| and coaching/developing others to help influence and
execute business objectives in the most efficient manner. The DOHR generally
works with considerable independence| developing processes to accomplish
objectives in alignment with broader business objectives. Additionally| the
DOHR utilizes a Human Resource Business Plan aligned with property and brand
strategies to deliver HR services that enable business success.

Cast Key Responsibilities:

Managing the Human Resources Strategy

Executes and follows-up on engagement survey related activities.
Champions and builds the talent management ranks in support of property and region diversity strategy.
Translates business priorities into property Human Resources strategies| plans and actions
Implements and sustains Human Resources initiatives at the property.
Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market| as appropriate.
Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
Creates value through proactive approaches that will affect performance outcome or control cost.
Monitors effective use of myHR by property managers and employees.
Leads and participates in succession management and workforce planning.
Responsible for Human Resources strategy and execution.
Serves as key change manager for initiatives that have high employee impact.
Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g.| retention statistics| critical open positions| employee satisfaction| and training initiatives and results); and demonstrates an understanding of owner priorities.
Supervises one or more on-property Human Resources| as well as market-based Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

Analyzes open positions to balance the development of existing talent and business needs.
Serves as coach and expert facilitator of the selection and interviewing process.
Surfaces opportunities in work processes and staffing optimization.
Makes staffing decisions to manage the talent cadre and pipeline at the property.
Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation| benefits| etc.
Monitors sourcing process and outcomes of staffing process.

Managing Employee Compensation Strategy

Ensures managers are competent in assessing and evaluating hourly staff

Remains current and knowledgeable in the internal and external compensation and work competitive environments.
Leads the planning of the hourly employee total compensation strategy.
Champions the communication and proper use of total compensation systems| tools| programs| policies| etc.
Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
Creates and implement s total compensation management packages/offers| particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members| as outlined in applicable job description(s).
Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
Serves as resource to property Human Resources staff on employee relations questions and issues.
Continually reinforces positive employee relations concepts.

Leader

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney

Promoting effective communication amongst all talents within the Revenue Management department to ensure every member of the team has sufficient information and resources to fuel the lust for life of our internal & external guests.

Building long-lasting relationships with talents and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Understanding the talent within the department’s strengths and weaknesses and in doing so| foster a working environment where all talents are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve talent’s self-awareness and development in growing with Marriott.

Human Resources

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Promoting a playful working culture based on Marriott’s “Put People First” culture and W Hotels’ Core Values whereby talents can achieve their fullest potential and their accomplishments are recognized and rewarded.

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel HR team

Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

_

Director of Finance – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 20011335
Job Category Finance and Accounting
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of Finance manages the day-to-day operation of the Accounting
Office. Responsibilities include but are not limited to financial analysis and
financial reporting| budgeting/forecasting| audit and control| asset and
liability reconciliation| working capital and cash control.

The Director of Finance will conduct their duties in a courteous| safe and
efficient manner| in accordance with the hotel’s policies and procedures|
ensuring that a high level of service is maintained.

Cast Key Responsibilities:

Leading Accounting Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example

Celebrates successes and publicly recognizes the contributions of team members

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team

Leverages strong functional leadership and communication skills to influence the management team and to lead own team

Creates a working environment that enables the retention of top talent and where individuals perform at their best

Encourages open dialogue between team members

Assigns team members and other department managers clear accountability to accomplish goals

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Uses all available on the job training tools for employees

Ensures property policies are administered fairly and consistently

Maintaining Finance and Accounting Goals

Submits reports in a timely manner| ensuring delivery deadlines.

Ensures profits and losses are documented accurately

Achieves and exceeds goals including performance goals| budget goals| team goals| etc

Develops specific goals and plans to prioritize| organize| and accomplish your work

Monitors all taxes that apply| ensuring that taxes are current| collected and/or accrued

Compiles| codes| categorizes| calculates| tabulates| audits| or verifies information or data

Maintains a strong accounting & operational control environment to safeguard assets| improve operations and profitability and manage business risks

Generates and reviews financial reports that are linked to the plan’s financial goals

Managing Projects and Policies

Generates and provides accurate and timely results in the form of reports| presentations| etc

Analyses information and evaluating results to choose the best solution and solve problems

Ensures that the P&L is accurate (i.e.| costs are properly matched to revenue| costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner

Reconciles balance sheet and ensures account balances are supported by appropriate documentation in accordance with SOPs

Oversees internal| external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs)

Produces accurate and timely financial reports to support effective decision-making

Ensures compliance with standard and local operating procedures (SOPs and LSOPs)

Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued

Documents tax exempt transactions

Demonstrating and Applying Accounting Knowledge

Demonstrates knowledge of job-relevant issues| products| systems| and processes

Uses computers and computer systems (including hardware and software) to program| write software| set up functions| enter data| or process information

Uses relevant information and individual judgment to determine whether events or processes comply with laws| regulations| or standards

Keeps up-to-date technically and applying new knowledge to your job.

Provides analytical support during budget reviews to identify cost saving and productivity opportunities

Proving Financial Information and Guidance to Others

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner

Provides on going analytical support (e.g.| monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed)

Orients property managers to the accounting function and coaches to effectively manage their department’s financial performance

Provides meaning or context to the financial results

Advises the Director of Finance on existing and evolving operating/financial issues

Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures| and efficient control and utilization of financial resources

Knowledge and understanding of financial knowledge| controls| inventory| costs| expenses| and all cash handling procedures and policies.

Managing and Conducting Human Resource Activities

Ensures team members are cross-trained to support successful daily operations.

Ensures property policies are administered fairly and consistently.

Ensures new hires participate in the department’s orientation program.

Ensures new hires receive the appropriate new hire training to successfully perform their job

Creates appropriate development plans which develop team members based on their individual strengths| development needs| career aspirations and abilities

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person

Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviours

Attends critique meetings to review information with management team

Leader:

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney.

Promoting effective communication amongst all talents within the Revenue Management department to ensure every member of the team has sufficient information and resources to fuel the lust for life of our internal & external guests.

Building long-lasting relationships with talent and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Understanding the talent within the department’s strengths and weaknesses and in doing so| foster a working environment where all talents are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve talent’s self-awareness and development in growing with Marriott.

Human Resources:

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Promoting a playful working culture based on Marriott’s “Put People First” culture and W Hotels’ Core Values whereby talents can achieve their fullest potential and their accomplishments are recognized and rewarded.

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin:

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

_

Sales Manager – Corporate & MICE – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011938
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business across the corporate| group & MICE markets to
achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Catering & Events Manager – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011946
Job Category Event Management
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence| energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity| manages time well| and is highly visible in
areas of responsibility.

• Builds a positive work environment by demonstrating self confidence| energy
and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees| customers and guests| vendors and
suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and
customers.

• Manages the quality process in areas of customer service and employee
satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings| conferences and catered corporate and social
events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure
successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development| training| and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate
tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee|s needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

_

Supervisor-Front Desk – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 20014452
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Customs House Bar – Team Leader – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 20024154
Job Category Food and Beverage & Culinary
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Specialty Japanese Chef – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20024740
Job Category Food and Beverage & Culinary
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Accountable for the quality| consistency and production of the specialty
restaurant kitchen. Exhibits culinary talents by personally performing tasks
while leading the staff and managing all food related functions. Coordinates
menus| purchasing| staffing and food preparation for the property|s specialty
restaurant. Works with team to improve guest and employee satisfaction while
maintaining the operating budget. Must ensure sanitation and food standards
are achieved. Develops and trains team to improve results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary| food and
beverage| or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts| Hotel and
Restaurant Management| or related major; 2 years experience in the culinary|
food and beverage| or related professional area.

CORE WORK ACTIVITIES

Setting and Ensuring Culinary Standards and Responsibilities are Met for
Specialty Restaurant

• Develops| designs| or creates new applications| ideas| relationships|
systems| or products| including artistic contributions for specialty
restaurant.

• Supervises specialty restaurant kitchen shift operations and ensures
compliance with all Food & Beverage policies| standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products| presentations and flavor.

• Plans and manages food quantities and plating requirements for the specialty
restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the specialty
restaurant.

• Ensures compliance with all applicable laws and regulations.

• Follows proper handling and right temperature of all food products.

• Estimates daily specialty restaurant production needs.

• Prepares and cooks foods of all types| either on a regular basis or for
special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards
are met.

• Determines how food should be presented and creates decorative food
displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food
preparation.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing
requests based on required specifications.

• Supervises and manages specialty restaurant kitchen employees. Managing all
day-to-day operations. Understanding employee positions well enough to perform
duties in employees| absence.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Establishing and Maintaining Specialty Restaurant Kitchen Goals

• Sets and supports achievement of kitchen goals including performance goals|
budget goals| team goals| etc.

• Developing specific guidance and plans to prioritize| organize| and
accomplish daily kitchen operations work.

• Understands the impact of kitchen operation on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Effectively investigates| reports and follows-up on employee accidents.

• Knows and implements company safety standards.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Empowers employees to provide excellent customer service.

• Handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Participates in training specialty restaurant staff on menu items including
ingredients| preparation methods and unique tastes.

• Manages employee progressive discipline procedures.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Uses all available on the job training tools for employees.

• Assists as needed in the interviewing and hiring of employee team members
with appropriate skills.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Attends and participates in all pertinent meetings.

_

Manager| Digital Consulting| MDS| ANZP – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 20020873
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The Manager| Digital Consulting| MDS ANZP is directly responsible for the
daily management of digital activation efforts for hotels participating in
Marriott Digital Services (MDS) programs within the Asia Pacific Excluding
China (APEC) region. The digital programs are focused on providing
comprehensive search engine optimization (SEO) services| including| but not
limited to| HWS Content Management| Program Performance and Reporting| and
Paid Media Management. The Manager| Digital Consulting| MDS ANZP acts as the
main point of contact for the hotels and is the liaison between internal
teams| ensuring all deliverables are met and tactics are executed on time.
This position is responsible for setting program strategy| defining
expectations| providing performance reports and ensuring the highest level of
service is provided. This position reports to the Director| Digital
Consulting| MDS ANZP.

The MDS team provides digital solutions for all Marriott brand hotels|
globally. This centralized in-house team provides individual hotels with a
range of digital services| and functions as an agency-like model within the
Global Digital organization.

CANDIDATE PROFILE

Education and Experience

BS/BA degree from an accredited university in Business Administration| Marketing| Hospitality| or related major| preferred.

2+ years digital marketing experience required| experience with hotels a plus.

Agency work experience preferred; primarily in a property services/account services role.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

Ensure programs provide a cohesive digital strategy| through the use of search| paid media| and reporting tactic execution.

Manage and track all program tactics to ensure deliverables are met and executed on-time.

Tracks time against billing and non-billable activities to ensure cost recoverability.

Build and maintain long-term relationships with new and existing properties through open communication.

Schedule and lead property discovery and reporting calls throughout enrollment period.

Manage and implement strategic keyword strategy through optimization of on and offsite tactics.

Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.

Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.

Monitors the impact of the program and proactively communicates a change in strategy when necessary.

Identifies when hotels are up for renewal and proactively solicits re-enrollment.

Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.

Meets goals as defined by client satisfaction survey and annual renewal targets.

Supporting Operations

Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.

Provides feedback to continually improve work processes and systems that support program execution.

Solicit feedback from properties to ensure program tactics meet their needs and demands.

Assists in successfully onboarding and training new employees.

Actively participates and engages in internal and external special projects to broaden skill set| as appropriate.

Engages in frequent communication with MDS support teams through established platforms.

Establishes and maintains complete and up-to-date information on all properties status and performance.

Supports department-wide efforts to improve MDS culture and work environment.

Attends training and conferences to increase subject matter expertise and deepen skills.

Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities

Attends and participates in all relevant internal and external meetings.

Informs| updates| and provides information to managers and co-workers in a timely manner.

Presents ideas| expectations and information in a concise| organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Answers hotel/owner questions as appropriate.

Performs other reasonable duties as assigned by manager.

_

Customs House Bar – Team Leader – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 20024154
Job Category Food and Beverage & Culinary
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_