Commis Pastry Chef – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

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Job Number 19166730
Job Category Food and Beverage & Culinary
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Connect your passions with a rewarding opportunity

Others may call you a foodie| but you know you’re much more than that. You
want to learn all the tricks of the trade and be the master of the kitchen.
When you join us| you’ll find that there are no limits on your creativity or
your potential. We inspire you to grow and challenge yourself because when you
are pursuing excellence| you’re helping us to provide exceptional travel
experiences.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to
each preparation that keeps guests with us to dine. Working with a dedicated
team of experts| you will learn something different every day as you work with
new seasonal menus and unique presentations. You hard work pays off when a
dish that you’ve thoughtfully helped to prepare has guests raving and anxious
to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Explore our very big world

When you bring your natural talents and passion for food| we welcome you into
our family. No matter your specialty or culinary background| we offer great
rewards and opportunities to improve your skills. You will work closely with a
team of inspired professionals who encourage and invite your contributions.

_

Service Express Attendants – Valet/Bell/Porter & In Room Dining – The Westin Melbourne – 205 Collins Street

APPLY HERE

Job Number 19140233
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Australia
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Company:

Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location:

The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Studio.

De partment:

Responsible for providing first impressions| our Service Express team are
proactive| welcoming and true professionals at delighting our guests.

Job Description:

Highly active front of house position involving logging requests| assisting guests with luggage| transportation needs and general information.
Delivering amenities and other items to guest rooms.
Greet every guest and deliver personal and instinctive guest experiences every day.
Valet park guest cars.
Maintain the cleanliness standards of the Hotel driveway.
Mise en place for in-room dining orders and delivery to guest rooms.
Assist with other projects as requested by Shift Leaders and Managers.
Uphold Westin standards and the hotel|s policies and procedures.

Requirements:

Minimum availability to work 4 days and 30 hours per week. Desire to work in excess of this will be an advantage.
Organized| proactive and enjoys working with the public and in a team environment.
Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts.
Hold a valid manual drivers license.
Victorian RSA required prior to commencement.
Experience in a similar role preferred but not essential.

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.

Note: applicant must have Full Australian working rights for this role

_

Revenue Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

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Job Number 19167226
Job Category Revenue Management
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
terrace suites. Hotel facilities include an indoor heated swimming pool|
Sheraton Fitness| a spa with 5 dedicated treatment rooms| one signature
restaurant and bar and a rooftop terrace bar. The hotel also features 669
square meters of meetings and event space over 6 flexible rooms.

Overview:

The Revenue Manager reports directly to the General Manager and is responsible
to maximize hotel room revenue through effective pricing and inventory
management; as well as to ensure an efficient and smooth operation of the
Reservations Department.

Job Description:

This vital role involves will be required to maximize overall hotel revenue;
while balancing profitability; through implementation of an effective revenue
management process and data driven fact based business decisions.
Responsibilities include but are not limited to:

Maximize and exceed budgeted room revenue through effective management of rates| market mix and inventory control

Formulate Retail Pricing Structure| provide guidance on corporate transient negotiated pricing| group pricing for each group| wholesale pricing and acceptance

Effectively manage inventory and pricing strategy in all distribution channels including branded web| 3rd party sites and GDS

Collaborating with the Sales and Marketing team to pro-actively identify ‘Soft Spot’ periods and implement tactical promotions and campaigns

Provides revenue management functional expertise and leadership to general managers and property leadership teams.

Prepare yearly room revenue budget with detailed sales| marketing and revenue strategies based on market intelligence and demand/supply analysis.

Provide accurate information pertaining to the market| forecasting| and other revenue management strategies through identifying trends| future need periods and obstacles to achieving goals

Analyse weekly and monthly data to assist in analysing past strategies; identifies areas needing improvement| identifies competitor set strengths| and develops strategies to best capture available Market Share

Generate and provide accurate and timely results in the form of reports| presentations| forecasts etc. in a timely manner| ensuring weekly/monthly delivery deadlines

Mentor| train and coach both the front office and reservations team on the various reservations systems and processes

Requirements:

Minimum 5 years’ experience in the front office and or reservations coupled with at least 2 years revenue management experience.

In depth knowledge of Opera and Microsoft Excel

Have a collaborative approach with a strategic and analytical focus

Possess strong financial acumen recommending budgeting strategies for revenue maximisation

Ability to identify trends in the market and translate into effective real time strategies

Highly effective communication| networking and business partnering skills

Superior organizational| time management and follow through skills

Strong ability to be self-motivated and target driven

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and food and beverage discounts for Associates| Family and Friends across all Marriott International properties worldwide
Spa treatment discounts at our luxurious “The Spa at Sheraton Melbourne”
Associate recognition programs
Discounted CBD parking
World class learning & development programs
Strategic career development opportunities

Sheraton is at the heart of a global and inclusive community- Come and join
us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_

Food & Beverage Attendant – Four Points by Sheraton Sydney – Central Park

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Job Number 19167258
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sydney| Central Park| 88 Broadway|
Sydney| New South Wales| Australia
Brand Four Points
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
We currently have an exciting opportunity for casual Food & Beverage
Attendants to join our Food & Beverage team.

What you|ll be doing:

Assist all guests with menu dietary requirements and recommendations

Ensure accuracy with requests| orders and service delivery

Prepare and set up function rooms prior to the event| service of event| cleaning and clearing at the end of the event

Bar experience with a thorough knowledge of both classic and contemporary cocktails| wine| beer| spirits and barista skills

Use of POS system

Ensure all services are immaculate

Maintain standards of hygiene and food handling

Promote safety and support WHS practices

What we|re looking for:

Previous experience in food & beverage| ideally in a hotel environment

Responsible Service of Alcohol Competency Card

Armed with smart solutions and a can-do attitude

Flexible availability including weekends and public holidays

Start your career at Four Points and apply today!

_

Marketing Co-ordinator – Pier One Sydney Harbour – Autograph Collection

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Job Number 19167259
Job Category Sales and Marketing
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Promote awareness of brand image internally and externally.

To support marketing activity to increase brand awareness of Pier One Sydney
Harbour to ultimately drive bookings| both Hotel and Food & Beverage| while
working within brand guidelines. Assist with all marketing activities of the
Hotel| in conjunction with the Marketing Executive| DOM| and other
departments. Deliver marketing communication activities across digital| online
and social platforms in line with brand voice| support PR and activations

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Food & Beverage Attendant – Banquets – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19167373
Job Category Food and Beverage & Culinary
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Communications Agent – Sheraton Grand Mirage Resort – Port Douglas

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Job Number 19167808
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas.

Department

We are seeking a new member to join our Front Office Team| as the Guest
Communications Agent. This position reports directly to the Front Office
Manager.

Responsibilities include and are not limited to:

•Respond to all guest enquiries and requests in a timely and efficient manner
ensuring 5 service standard is maintained at all times and seeking
opportunities to go above and beyond

•Establish good relationships with other departments including Housekeeping
and Engineering to ensure fast and efficient responses to guests requests

•Assist in the coordination of emergency situations ensuring communication to
guests and colleagues is professional| clear and efficient

•Seek out opportunities to go above and beyond in guest service| working with
colleagues across departments where required

•Coordinate Guest Service operations during shift and ensure adherence to all
Standards and Procedures.

•Handle guest complaints with the support of Duty Managers. Immediately act to
restore guest satisfaction| demonstrating Marriott Standards at all times.
Ensure all incidents are communicated to the Manager on Duty.

•To notify and assist in investigations in all matters pertaining to safety
and security

•Recommend and implement new policies and procedures to improve business
results.

•Ensure the guest|s privacy is maintained at all times.

•Ability to work flexible rosters including weekends

•Preferred applicants must have valid working rights to work in Australia.
Sponsorship will not be available for this position.

The successful applicant will have:

•Strong communications skills and a calm| professional demeanour

•Experience in an International standard 4 or 5 star Hotel (desirable)

•High school certificate or equivalent qualification

•Tertiary Qualifications in Hospitality or related field (desirable)

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.

Spa Therapist (Beauty) – The Ritz-Carlton – Perth

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Job Number 19164675
Job Category Spa
Location The Ritz-Carlton| Perth| 1 Barrack Street| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Job Summary

Provide waxing and skincare services to guests. Assess guest needs| inquire
about contraindications| and examine skin| hair| or nails to evaluate
condition| appearance| and appropriateness of scheduled service. Determine and
advise guests on proper skin| hair| or nail care and recommend home care
regimens. Promote and sell spa/salon services and retail products. Escort
guests to and from treatment rooms. Set up workstation and/or treatment room
with necessary products| equipment| and supplies to ensure guest comfort and
safety. Clean| maintain| and sterilize tools. Monitor and stick to time
schedule throughout the day. Handle inappropriate guest behavior by stopping
service and informing supervisor/manager. Maintain current licensure in
service area. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Event Manager – Four Points by Sheraton Sydney – Central Park

APPLY HERE

Job Number 19168292
Job Category Event Management
Location Four Points by Sheraton Sydney| Central Park| 88 Broadway|
Sydney| New South Wales| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

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Events Coordinator – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

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Job Number 19168389
Job Category Food and Beverage & Culinary
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Following the completion of a $50m renovation| Sheraton Grand Sydney Hyde Park
is excited to open this new role to join our events team.

We invite you to join our Innovative| passionate and highly successful Event
Management Team as an Events Coordinator.

The Events Coordinator is responsible for the efficient administration of the
Catering office and continuous support of the hotel|s successful Catering and
Conventions team.

The key responsibilities of the role include:

Administrative support the Event Management Team

Motivating| educating and training the Sales| Event Team on all software applications used in their offices

Monitoring Sales & Event data within the CI/TY database for accuracy and content| through the audit process| bringing issues of concern to the attention of Director of Events| as well as to the Director of Sales and Marketing.

Coordination of all aspects of day-to-day activities including reporting and proposal and contract submissions|

Being the first point of call for internal and external enquiries.

Liaising with internal and external guests to ensure correct communication of Client needs

First impressions last. Must exhibit a professional image by consistently
maintaining a high standard of personal grooming and business attire. Requires
the ability to speak/read the English language to fully comprehend directions
and instructions. Must have knowledge of basic hotel operations and sales
procedures. Also requires visual acuity requirements to use computer
terminals| expert skill with Excel| Word| OPERA and CI/TY computer programs.
Must have clear speaking voice (training activities)| hearing (phone/face-to-
face interactions)| and the use of motor skills and repetitive motions
(computer usage).

Previous proven experience within a busy event/sales environment would be an
advantage. You will take personal pride in your appearance| as you will be one
of the faces of the world renowned Sheraton brand.

This role is Ideal for someone looking to get a good grounding of
Administration within a hotel Event Management team in order to develop and
build a successful career.

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