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Job Number 19144988
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.
The hotel is set to open November 2019.
JOB SUMMARY
Exhibits culinary talents by personally performing tasks while leading the
banquet food preparation staff. Assists in coordinating menus| purchasing|
scheduling| food preparation and plating for catering events. The individual
is responsible for delivering a consistent| high quality product with an
appetizing presentation. Works to continually improve guest and employee
satisfaction while maintaining the operating budget. Must ensure sanitation
and food standards are achieved.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 years experience in the culinary| food and
beverage| or related professional area.
OR
• 2-year degree from an accredited university in Culinary Arts| Hotel and
Restaurant Management| or related major; 1 year experience in the culinary|
food and beverage| or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Assists in determining how food should be presented and creates decorative
food displays.
• Attends daily Banquet Event meetings to review culinary requirements.
• Checks the quality of raw and cooked food products to ensure that standards
are met.
• Assists in developing| designing| or creating new applications| ideas|
relationships| systems| or products| including artistic contributions.
• Ensures compliance with all Food & Beverage policies| standards and
procedures.
• Estimates daily Banquet Event Order production needs.
• Follows proper handling and right temperature of all food products.
• Maintains food preparation handling and correct storage standards.
• Manages BEO process including menu development| pricing| tracking and
ordering.
• Manages food quantities and plating requirements for all banquet functions.
• Plans food quantities and plating requirements for all banquet functions.
• Prepares and cooks foods of all types| either on a regular basis or for
special guests or functions.
• Recognizes superior quality products| presentations and flavor.
• Supports procedures for food & beverage portion and waste controls.
Assisting in Managing Culinary Teams
• Communicates production needs to key personnel.
• Communicates regularly with employees to ensure performance expectations are
clear.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
• Ensures and maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently.
• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaching or instructing others.
• Leads shifts while personally preparing food items and executing requests
based on required specifications.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and coordinates activities of cooks and workers engaged in food
preparation.
• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.
• Supervises banquet kitchen shift operations.
• Utilizes an |open door| policy to identify and address employee problems or
concerns.
• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.
• Develops specific goals and plans to prioritize| organize| and accomplish
your work.
• Manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Empowers employees to provide excellent customer service.
• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.
• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.
• Provides services that are above and beyond for customer satisfaction and
retention.
• Responds effectively to guest problems and complaints.
Managing and Conducting Human Resource Activities
• Conducts training when appropriate.
• Ensures employees are cross-trained to support successful daily operations.
• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs).
• Ensures disciplinary procedures and documentation support the Peer Review
Process.
• Participates in training staff on menu items including ingredients|
preparation methods and unique tastes.
• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.
• Trains employees in safety procedures.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and
solve problems.
• Attends and participates in all pertinent meetings.
• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._
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