Casual Spa Concierge – The Ritz-Carlton – Perth

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Job Number 19155024
Job Category Spa
Location The Ritz-Carlton| Perth| One Marriott Drive| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

The hotel is set to open November 2019.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge – The Westin Perth – 480 Hay Street

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Job Number 19152865
Job Category Rooms and Guest Services Operations
Location The Westin Perth| 480 Hay Street| Perth| Western Australia|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

The Run Concierge is a team player who wants to help offer the guest am
unforgettable running experience. With the right person in the role| and the
right mix of support and EMPOWERMENT| the Run Concierge can drive loyalty and
unforgettable experiences that keep guests coming back.

The Run Concierge will be required to provide detailed and accurate
information to guests and other departments on a wide variety of services and
facilities both within and outside of the hotel. Ensure all guest|s needs|
queries and problems are anticipated and resolved and sell hotel facilities
and generate revenue for the hotel through commissions whilst being a familiar
point in guests stay. Maintain standards and service and be responsive to
requests/instructions of the Chief Concierge and Front Office Manager.

The Run Concierge is the resident expert in any and all move well activities.

Although the primary responsibility of the Run Concierge is to lead guests on
3-5K runs at least two times per week| the Run Concierge is expected to be
knowledgeable about all of the brand’s Move Well offerings as well as local
fitness offerings.

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Job Description

The Run Concierge is a team player who wants to help offer the guest am
unforgettable running experience.

With the right person in the role| and the right mix of support and
EMPOWERMENT| the Run Concierge can drive loyalty and unforgettable experiences
that keep guests coming back.

The Run Concierge is the resident expert in any and all move well activities.

Although the primary responsibility of the Run Concierge is to lead guests on
3-5K runs at least two times per week| the Run Concierge is expected to be
knowledgeable about all

of the brand’s Move Well offerings as well as local fitness offerings.

MUST KNOW:

• Multiple scenic + safe routes of varying distance to and from the property.
Easy to follow for a guest if given verbal instructions

• The property’s run WESTIN map route

• The location of a nearby track or running trail

BUILD RELATIONSHIPS WITH:

• Fitness Studios/gyms that offer visitor day passes

• Boutique Fitness Classes (i.e. Yoga| Cycling| Boxing| etc.) in close
proximity to the hotel

Run Concierges PRIMARY Responsibilities

Attend all rostered shifts including shift work and weekend work in accordance with rosters| facilitate multiskilling and determine and plan for future staffing needs.

Be familiar and knowledgeable of daily events| promotions| regular guests| V.I.P.|s| opening hours and menus of Restaurants.

Interact with department and hotel associates in a professional and positive manner to foster good rapport| promote team spirit and ensure effective two way communication.

Effectively communicate by disseminating information to associated departments.

Accommodate any and all guest’s needs and requests. It is necessary to build a number of contacts and be able to accommodate unique guest needs and seek opportunities to continually improve guest services.

Be pro-actively involved in the hotel|s operation keeping up-to-date with any events within the hotel.

Supervise and lead associate performance and the activities of the Commissionaire and Bell staff.

Initiate and perform counselling and disciplinary action and conduct associate appraisals| 3 month reviews and job chats.

Assist with porterage when necessary.

Determine which days per week your property will offer the group runs. Recommendation is at least 2X per week – Tuesdays + Thursdays.

Coordinate with extended team members to promote the group run offering & recognize/reward runners.

Build guest relationship through special communication efforts & personalized service.

Form connections & relationships with local run clubs| boutique fitness classes| etc. so these people and locations provide exclusive access for the Westin guest

Liaise with Global runWESTIN Concierge| Chris Heuisler regularly to learn new trends| brandupdates| best practices| etc.

Order Run Concierge Uniform and assist other team members with purchase

Attend annual Run Concierge Summit

Drive a culture of well-being amongst fellow associates

Champion Associate Brand initiatives (i.e. Global Running Day)

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Chief Concierge – Sheraton Melbourne Hotel – 27 Little Collins Street

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Job Number 19134154
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
centre| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
metres of meetings and banquet space over 6 flexible rooms.

Department:

The Concierge department is responsible for the smooth coordination and
supervision of the guest arrival and departure experience| and acts as welcome
and farewell representatives of the Hotel.

Job Description:

The Chief Concierge will be required to provide detailed and accurate
information to guests and other departments on a wide variety of services and
facilities| both within and outside the hotel. The successful candidate will
be required to lead| coach and inspire a team of Doorpersons| Concierge and
Bell Attendants and be responsible for the department’s performance. Ensuring
all guests’ needs| queries and problems are anticipated and resolved| you will
help promote and sell hotel facilities. You will be required to maintain hotel
service standards and report directly to the EAM – Rooms Division.

_At times| the Chief Concierge will be required to oversee the entire Front
Office in the absence of a Guest Services Manager| including their day-to-day
responsibilities_

Requirements:

The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne

With a positive demeanour| the successful candidate will have proven experience in leading a team and have the ability to lead by example

Able to demonstrate initiative| you will hold advanced communication| organisational and problem solving skills

With a passion for customer service| you will have an in-depth knowledge of the Melbourne CBD and surrounding areas

All candidates must have the flexibility to work on a 7 day rotating roster| including public holidays and weekends

Candidates must hold a valid manual drivers’ license.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

__

_

Concierge – Four Points by Sheraton Melbourne Docklands – 18 Pearl River Road

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Job Number 19121581
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Melbourne Docklands| 18 Pearl River
Road| Melbourne| Victoria| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19076316
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar| a rooftop terrace bar and our newly opened cafe| Little
Collins Larder. The hotel also features 669 square meters of meetings and
banquet space over 6 flexible rooms.

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_