Senior Analyst Solutions Architect
People make Dell – so wherever in the world they work- everyone is rewarded
for their contribution. Ready to develop your career in a truly global
company? Within the Pre-sales Solution Services at Dell- we are looking for a
Senior Analyst Solutions Architect to join our team in Sydney.
Principle Duties and Responsibilities:
Deliver all services to the field within defined SLAs and Quality measurements.
Logs requests via the SFDC Case system to provide accurate tracking of cases around various Sales and Presales requests
Provide skilled knowledge of EMC services- solutions- and products to the Presales Field. Inquiry topics include the features- functions- compliance- usage- configuration- and support of EMC products- solutions- services and tools and utilities.
Create quotes on more complex deals and check the quotes for technical accuracy on basic deals.
Provide alternative configurations and recommendations to the SE. May mentor new SE Analysts with quoting and configurations
Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues
Interpret customer request and upload data from a customer|s systems (server- file service- database application- or catalogue) to analytical tools and use them to create customized analysis of potential solutions for SEs to present to the customer
Monitor regional issue escalations resolutions in partnership with the Theatre Leads and Service Delivery Leads
Utilizing in-depth knowledge of SE Analyst functions- recommend and implement innovative approaches to driving efficiency and process improvement
Provide mentoring and coaching for new SE Analyst resources.
Strong knowledge of IT infrastructure and operations
May have experience as a network or systems administrator
Strong knowledge of EMC storage technology and products
Conflict resolution skills
Customer service skill
Time management skills
Problem solving skills
Our people are the most critical component of our long-term success and their
health and wellbeing are our priority. You will enjoy a comprehensive- locally
competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- colour- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.
Job Family: Engineering Professional-Services Job ID: R045036