Night Manager – Hilton Surfers Paradise

APPLY HERE

JOB DESCRIPTION
 
Our team members are changing the world one stay at a time. As a guest
services leader in the world|s best known hotel brand you|ll have more than
just a job| you|ll bring your expertise to oversee the Night Operations & lead
a team of committed hospitality professionals to delight our guests.
The Hilton Surfers Paradise Hotel & Residences offer the unique combination of
the luxury and benefits of Hilton| with the energy of Surfers Paradise and as
our Night Manager you will play a significant role in overseeing the service
delivery of the Hotel ensuring we are delivering exceptional experiences to
every guests| every time.
What will I be doing?
As Night Manager| you are the first point of contact for any general
management related queries that arise outside normal operating hours. Th

position has a Front Office focus but also has responsibility for overal

hotel operations in the absence of Senior Managers.

Reporting to the Front Office Manager| you will also be responsible for the
following key duties:

Be visible in the hotel lobby and other public areas – greeting and assisting guests including check in and out and updating our Guest and Hotel logs
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any guest issues or emergencies that arise| record them as required| and implement the necessary actions to bring them to resolution
Support the Night Auditor with all Front Desk and accounting related duties and produce nightly reports
Oversee all front office operations & maintain high standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience throughout the guest journey
Maintain awareness of all Hotel areas and conduct Health and Safety Checks and Night Walks

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Commitment to delivering a high level of customer service and a passion for hospitality
Excellent leadership| interpersonal and communication skills
Accountable and resilient and the ability to work under pressure
Flexibility to respond to a variety of work situations
High level of IT proficiency and working knowledge of Property Management Systems
Ability to work on your own and as part of a diverse team and display attributes of a mindful and resilient leader

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travellers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across itsglobal brands. Our amazing team members are at the heart
of what we do! As a Hilton team member| you can look forward to receiving the
following:

A competitive salary
Complimentary duty meals | uniformed role and dry cleaning
Free onsite parking
Access to Go Hilton| our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally!
Access to Hilton University training| offering more than 3000 learning programs
Extensive leadership and career development opportunities

_Hilton was named the #1 Hotel chain in the Great Places to Work survey
2017| 2018 & 2019._

In Room Dining Attendant – Hilton Brisbane

APPLY HERE

JOB DESCRIPTION
 
The In-Room Dining Attendant is responsible for managing room service
operations to deliver an excellent Guest and Member experience.
What will I be doing?
As an In Room Dining Attendant| you is responsible for creating a smooth and
enjoyable experience for diners and managing room service operations to
deliver an excellent Guest and Member experience. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Taking In Room Dining orders by telephone and ensuring all charges are processed and posted to the correct accounts.
Recording In Room Bar consumption and posting charges to the appropriate room accounts.
Ensuring all guest requests are recorded and actioned by allocating duties accordingly.
Ensure compliance of brand standards
What are we looking for?

The In Room Dining Attendant serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Be energetic| friendly and well organised
Previous experience in a similar role
Effective management skills
Positive attitude
Excellent communication skills
Ability to work under pressure
Good grooming standards
Working rights in Australia

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience within the hospitality industry
Previous Food and Beverage Experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century| Hilton has offered business and leisure
travelers the finest in accommodations| service| amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Conference and Events Sales Executive – Hilton Darwin

APPLY HERE

JOB DESCRIPTION
 
A Conference and Events (C and E) Sales Executive will maximise revenue
opportunities in the areas of conferences and events by driving sales leads
and increasing conversions.
What will I be doing?
As C and E Sales Executive| you will maximise revenue opportunities in the
areas of conferences and events by driving sales leads and increasing
conversions. The C and E Sales Executive will interact frequently with Guests
and customers with the intention of earning repeat and expanded business.
Specifically| a C and E Sales Executive will perform the following tasks to
the highest standards:
Receive and convert incoming enquiries to achieve targets and maximize revenue
Seek opportunities to increase sales and conversions within the Tea

Manage an events schedule to maximise yiel

Focus on a consistently executed up-selling approac

Build strong relationships with customers to fully understand their need

Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities

What are we looking for?

A C and E Sales Executive serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Demonstrated previous experience working in the Conference and Events function
Knowledge of the hotel property management systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Demi Chef – Hilton Sydney

APPLY HERE

JOB DESCRIPTION
 
A Demi Chef is responsible for preparing and presenting high quality dishes to
deliver an excellent Guest and Member experience while consistently
contributing to departmental targets.
What will I be doing?
As a Demi Chef| you are responsible for preparing and presenting high quality
dishes to deliver an excellent Guest and Member experience. A Demi Chef will
also be required to prepare all mis-en-place and contribute to departmental
targets. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Ensure consistent great food production| in line with the high quality standards expected by Hilton
Perform tasks within a timely manner
Contribute to Kitchen revenue through effective food cost contro

Provide support to the Kitchen brigad

Prepare and present high quality dishes within company guideline

Keep all working areas clean and tidy and ensure no cross contaminatio

Prepare all mis-en-place for all relevant menus
Assist other departments wherever necessary and maintain good working relationships
Report maintenance| hygiene and hazard issues
Comply with hotel security| fire regulations and all health and safety and food safety legislation
Awareness departmental targets and strive to achieve them as part of the team
Meet all health and hygiene requirements
Be environmentally aware

What are we looking for?

A Demi Chef serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience as a Commis Chef or Apprentice Chef
NVQ Level 1
Positive attitude
Good communication skills
Ability to work under pressure
Proven ability to work with a team and to follow instruction
A passion to learn and a drive to succeed in a culinary/hospitality career
Proof of completion in a basic food hygiene course
A passion for food and the culinary arts
Completion of an accredited commercial cookery course or trade apprenticeship
Experience multi-tasking and working in an environment with rigorous standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

NVQ Level 2

Guest Service Manager – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19157942
Job Category Rooms and Guest Services Operations
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

Minimum 3 years experience in the guest services| front desk| or related professional area.

Minimum 1 year supervisory/management experience required.

Proficiency with Opera preferred.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Assistant Restaurant Manager (Harrisons Restaurant) – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 19157932
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas.

Department

Harrisons Restaurant by Spencer Patrick is an exclusive fine dining restaurant
located within the Sheraton Grand Mirage Resort. Proudly serving a menu
crafted by Spencer Patrick showcasing local and fresh ingredients.

The successful applicant will have:

Previous food & beverage leadership experience| ideally in a hotel environment

Excellent time management| managerial and organisational skills

Proven success in developing high performing teams and the ability to lead by example

Extensive food and beverage knowledge within a fine dining environment

Responsible Service of Alcohol Certificate of Attainment

Armed with smart solutions and a can-do attitude

Energized in a fast paced environment

Flexible availability| including weekends and public holidays

Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.

Responsibilities include and are not limited to:

Assist the Manager| Restaurants and Food & Beverage Manager with the daily operation of the Restaurant

Ensure maximum guest satisfaction and profit contribution

Handle guest requests| inquiries and complaints effectively and efficiently

Provide ongoing training and coaching to the restaurant team

Ensure accuracy with requests| orders and service delivery

Thorough knowledge of MICROS POS system

Maintain standards of hygiene and food handling

Promote safety and support WHS practices

Enjoy the benefits of unlimited career opportunities| discounted meals|
exceptionally generous accommodation discounts at our 5 star International
Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a
job| it’s a lifestyle. Be your best. Grow your career with Sheraton| where you
don’t just work – you belong.

_

Food & Beverage Supervior (Harrisons Restaurant) – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 19157925
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas.

.

__

Department

Harrisons Restaurant by Spencer Patrick is an exclusive fine dining restaurant
located within the Sheraton Grand Mirage Resort. Proudly serving a menu
crafted by Spencer Patrick showcasing local and fresh ingredients.

Responsibilities include and are not limited to:

•Oversee the day-to-day activities of the restaurant and support the team of
associates

•Lead the training and development of associates ensuring a high standard of
customer service is set and exceeded

•Role model excellent customer service in line with the resort standards

•The first point of contact in handling any operational or guest issues during
service

•Ensure all food and beverage items served to guests are of the highest
standard and presentation as per Resort standards.

•Responsible for cash-handling in line with company policies

The successful applicant will have:

•Previous similar experience in a supervisory role with the ability to engage
and motivate a team

•Experience in a 5 luxury resort or restaurant is highly desirable

•Excellent communication skills

•Ability to lead and develop a motivated and effective team

Enjoy the benefits of unlimited career opportunities| discounted meals|
exceptionally generous accommodation discounts at our 5 star International
Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a
job| it’s a lifestyle. Be your best. Grow your career with Sheraton| where you
don’t just work – you belong.

Accounts Receivable – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19157831
Job Category Finance and Accounting
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

__

Department:

The Finance department is responsible for the financial performance of the
Hotel.

Job Description:

Managing the hotel Accounts Receivable ledger daily
Reconciling and processing payments
Answering and resolving guest questions
Credit collection
Ensure adherence to Marriott’s Finance Policies

Requirements:

The ideal candidate will possess experience in a similar role| preferably within hotels| and is looking to further develop their experience and become part of the growing Marriott family in Melbourne.

You have a positive demeanour| can lead by example and have the ability to work well with others.

Strong organisational and problem solving skills are essential and you must have advanced communication skills| both written and verbal.

A self-motivator| the ideal candidate will possess meticulous attention to detail and strong analytical and numerical skills.

You have excellent time management skills and can work to deadlines.
A solid knowledge of the Opera property management system would be a distinct advantage.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

__ _

Food & Beverage Team Leader – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19157799
Job Category Food and Beverage & Culinary
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

__

Job Description:

Responsible for the running of the shift| coordinating the Restaurant and In Room Dining simultaneously and conducting pre service briefings.
Coordinate and supervise all associates on assigned shifts.
Anticipate guest’s needs through observation and offer prompt| efficient service either personally or through effective communication with other associates.
Opening and closing the outlet in accordance with department procedures.
Operating the point of sale system and accurately performing cashiering responsibilities.
Have a thorough knowledge of all sections and service periods throughout the Restaurant and In Room Dining.
Handle basic customer concerns and complaints with empathy and understanding according to Hotel Standards.
Understand and implement all legislation in regards to the Responsible Service of Alcohol.

Requirements:
As someone who prides themselves on delivering personalised service to guests|
the ideal candidate will have strong time management skills| previous
leadership experience in a similar position and have a comprehensive
understanding of operations within an upmarket restaurant environment. You
will possess leadership and management skills| and have a willingness to use
your initiative and solve problems. As someone who enjoys taking ownership|
you will have strong communication skills and a desire to succeed while
maintaining your high standards. All candidates must be available to work a
rotating roster including public holidays and weekends and must have a current
Responsible Service of Alcohol (RSA) Certificate.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

Executive Chef – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 19157075
Job Category Food and Beverage & Culinary
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Contribute to the successful pre-opening of W Melbourne. Accountable for
overall success of the daily kitchen operations. Exhibits culinary talents by
personally performing tasks while leading the staff and managing all food
related functions. Works to continually improve guest and employee
satisfaction while maximizing the financial performance in all areas of
responsibility. Supervises all kitchen areas to ensure a consistent| high
quality product is produced. Responsible for guiding and developing staff
including direct reports. Must ensure sanitation and food standards are
achieved. Areas of responsibility comprise overseeing all food preparation
areas (e.g.| banquets| room service| restaurants| bar/lounge and employee
cafeteria) and all support areas (e.g.| dish room and purchasing).

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Culinary Arts| Hotel and
Restaurant Management| or related major; 6 years experience in the culinary|
food and beverage| or related professional area.

CORE WORK ACTIVITIES

Leading Kitchen Operations for Property

• Leads kitchen management team.

• Provides direction for all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises and coordinates activities of cooks and workers engaged in food
preparation.

• Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

• Develops and implements guidelines and control procedures for purchasing and
receiving areas.

• Establishes goals including performance goals| budget goals| team goals|
etc.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Manages department controllable expenses including food cost| supplies|
uniforms and equipment.

• Participates in the budgeting process for areas of responsibility.

• Knows and implements the brand|s safety standards.

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that
standards are met.

• Determines how food should be presented| and create decorative food
displays.

• Recognizes superior quality products| presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation
certifications.

• Maintains purchasing| receiving and food storage standards.

• Prepares and cooks foods of all types| either on a regular basis or for
special guests or functions.

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for
customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes
guidelines so employees understand expectations and parameters. Ensures
employees receive on-going training to understand guest expectations.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent
plate presentations.

• Administers the performance appraisal process for direct report managers.

• Interacts with the Banquet Chef and Catering department on training
regarding food knowledge and menu composition.

• Observes service behaviors of employees and provides feedback to individuals
and or managers.

• Manages employee progressive discipline procedures for areas of
responsibility.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer
Review Process.

Additional Responsibilities

• Provides information to executive teams| managers and supervisors| co-
workers| and subordinates by telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

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