Assistant Director of Engineering – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

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Job Number 19154110
Job Category Engineering and Facilities
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists department head in managing budget| capital expenditures| preventative
maintenance and energy conservation. Accountable for maintaining the building
and grounds with particular attention towards safety| security and asset
protection. Assigns| tracks and follows up on status of work assigned to staff
and contractors. Helps to increase guest and employee satisfaction through
effective communications and training.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVIITES

Supporting management of Property Operations

• Supervises distribution of repair work orders.

• Ensures property policies are administered fairly and consistently.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

• Establishes and maintains open| collaborative relationships with employees.

• Monitors timeliness and quality of completion of repair work orders.

• Supervises Engineering and related areas in absence of the Director of
Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Ensures that regular on-going communication occurs with employees in order
to create awareness of business objectives| communicate expectations and
recognize performance.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and order or purchase new equipment| supplies| and furnishings.

• Supervises the day to day operations of Engineering and related departments.

Maintaining Property Standards

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Maintains accurate logs and records as required.

• Operates generators and fire pumps as necessary.

• Provides emergency response services 24/7.

• Repairs equipment (e.g.| refrigeration| laundry) as necessary.

• Ensures all employees have the proper supplies| equipment and uniforms.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Helps train employees in safety procedures.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Uses all available on the job training tools for employees.

• Solicits employee feedback.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

Only candidates with current unrestricted Australian working rights will be
considered.

_

Graduate Electrical Engineer – AECOM – Australia

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AECOM Graduate Electrical Engineer in Mackay- Australia
Australia – Queensland- Mackay
Job Summary
Make Amazing Happen!
An outstanding opportunity to join a Global Leader awaits a passionate and
goal oriented Graduate. We are seeking enthusiastic- customer focused
undergraduates who have a passion for learning. You will gain hands-on
experience in working for a leading Professional Services company. You will
have the opportunity to build relationships with our technical experts and
begin to develop knowledge about our business and the industry.
You will work alongside graduates and industry leaders on projects that help
shape and connect our cities and communities.

We are seeking an enthusiastic graduate who is interested in developing thei

skills. We are looking for an agile individual who loves problem solving an

has an excellent approach to client/customer service. As part of an
international- multi-disciplinary organisation- you will have the opportunity
to work on a range of projects.

Your Development

Our Growing Professional Skills (GPS) graduate program is designed to help you
bridge the gap between formal education and the workplace. The GPS program is
spread across two years and comprises a range of core competencies and
recommended training. As part of the program- we work with you to develop a
plan- outlining your goals and required actions and provide training that will
be reviewed every six months.

Along with local site visits- technical seminars- and internal and external
training- AECOM connects you with local and global teams to source knowledge
and experience- which creates an invaluable network that helps you learn-
grow- and develop your professional skills.

As an added incentive- your involvement in the GPS program is fully endorsed
for those seeking Professional accreditation. If you decide to do additional
study- we will help you examine your options and identify particular fields of
specialisation to support your career.

Minimum Requirements

Key Responsibilities

Assist team and project managers by developing good working relationships with clients during the delivery of projects

Develop good relations with your team and other teams across multiple business areas and locations

Preferred Qualifications

Undertaking a tertiary qualification in Electrical Engineering

Excellent written and verbal communication skills

Demonstrated time management and organisational skills

A strong sense of commitment- a willingness to learn- and a desire to work in a dynamic deadline driven environment

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Electrical / Electronic

Business Line Power & Industrial

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 225482BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Project Administrator – Easing Sydney`s Congestion Program – AECOM – Australia

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AECOM Project Administrator – Easing Sydney`s Congestion Program in
Parramatta- Australia
Australia – New South Wales- Parramatta
Job Summary
AECOM (NYSE: ACM) is a global provider of professional technical and
management support services to a broad range of markets- including
transportation- facilities- construction- environmental and energy. With over
87-000 employees around the world- AECOM is a leader in all of the key markets
that it serves.
AECOM`s Easing Sydney`s Congestion program are currently looking for an
experienced Project Administrator to join their complex construction program
from a busy Parramatta project office. This will be a fixed term contract t

start as soon as possible- initially lasting until 30 th June 2020- with

strong potential for extension.

The Role

The primary purpose of this role is to provide high level- administrative and
clerical support to senior management. This includes managing and coordinating
administrative processes and liaising with internal and external stakeholders
on behalf of the senior manager to support the effective operation of the
branch.

A previous background in State or Federal Government would be highly
beneficial in understanding our program and working closely with Roads
Maritime Services- Transport for New South Wales- State Government- as well as
AECOM Engineers and Project Managers.

Minimum Requirements

Experience in high level clerical and administrative support to the senior manager- through the preparation of correspondence including meeting minutes and memoranda- maintenance of documents and files- and undertaking other routine duties as directed.

Proven background in exercising discretion and ensuring confidentiality in handling all critical and politically sensitive issues that require the senior manager`s attention.

Coordination background and an ability to maintain the senior manager`s diary- including managing competing priorities- arranging meeting schedules- travel arrangements and monitoring email and telephone calls.

Organising meetings and conferences for the senior manager- including arranging venues- catering- sending invitations- and preparation of agendas and meeting documentation.

Ability to manage the workflow correspondence tracking system to ensure timely responses to all internal and external correspondence by registering incoming correspondence- coordinating the allocation and distribution of correspondence to the relevant business areas and through the monitoring of all follow up actions.

Provide human resources or financial support when required through the reconciliation of accounts and personnel timesheets- procurement of goods and services- administration of budgets and monitoring of expenses- including petty cash.

Provide a high standard of customer service in the delivery of duties to support the organisation and meet our customer`s needs.

Preferred Qualifications

Proven background interfacing across Federal- State or Local Government complex stakeholder groups- highly advantageous.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Administrative Support / Secretarial

Business Line Construction Services

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Temporary

Requisition/Vacancy No. 226616BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Bridge Engineer – AECOM – Australia

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AECOM Senior Bridge Engineer in Perth- Australia
Australia – Western Australia- Perth
Job Summary
In this role you will primarily assist with the delivery of bridge engineering
projects for our Transportation Bridge Team.
While your main duties will be technical work- you will also be required to
undertake client liaison- work package scoping- preparing costs estimates-
negotiating variations- technical supervision and mentoring of work package
teams- and cost and schedule monitoring to deliver bridge engineering work
packages.
The position requires the ability to provide leadership and mentoring to small
and medium sized design teams in development of repair schemes and detaile

designs of highway and railway bridge structures. Design will often be carrie

out in close collaboration with design teams from other disciplines and wil

often involve client liaison.

Minimum Requirements

Timely execution of design packages- working within project time frames and the requirements of approval processes.

The ability to introduce innovative ideas.

Compliance with relevant codes and standards.

Actively participate in and contribute to the technical aspects of projects to achieve accuracy of design.

Successfully manage small to medium sized projects.

Escalate issues or problems where appropriate.

Manage risks associated with project delivery

Client satisfaction (clients- government departments- contractors).

Assist the Team Leader – Bridges to deliver the growth- diversification and stability targets set out in the business group budget.

Preferred Qualifications

Experience in bridge design- including detail design- inspection- assessment- and strengthening and repair of bridge structures.

Appropriate tertiary qualification

Approximately 7 – 12 years in bridge structures design.

Exposure to structural analysis packages such as ACES SPACEGASS- Autodesk Structural Bridge Design (SAM/LEAP)- LUSAS

Familiarity with Main Roads WA requirements is desirable.

Knowledge of Primavera P6/MS Project (desirable)

Successful track record leading small and medium sized projects

Communication skills – writes clear and succinct messages; communicates with passion and conviction and can influence others; is an attentive and active listener; able to communicate at all levels.

Demonstrated commercial acumen- and ability to develop a client base.

Knowledge of the market for consulting services.

High level of general computer skills- e.g. Microsoft Excel- Microsoft Project- or/and other project management applications- Microsoft Word and Power Point- Primavera P6 (desirable).

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Civil

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 228086BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Civil Designer – AECOM – Australia

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AECOM Senior Civil Designer in Cairns- Australia
Australia – Queensland- Cairns
Job Summary
AECOM`s Civil Design Team in Cairns has an opportunity for an experienced
Civil Designer to join our close-knit group. As part of this role you will
contribute to and take a leading role in the delivery of municipal works
projects- particularly water and sewerage projects.
Working in a global organisation with industry specialists- you will have
exposure to a wide range of projects- supporting both the local team as well
as the wider QLD and on projects across the country. Your experience will be
utilised in the review and verification of designs- drawings and quantity
schedules within the office- further growing your project managemen

capability.

In order to continue to grow and strengthen our group- your strong technica

capability will be drawn upon to guide and mentor our more junior team
members.

Minimum Requirements

8+ years` relevant work experience;

Demonstrated past experience in Design Drafting on Civil related projects;

Consulting experience highly regarded;

Strong technical knowledge of design and drawing presentation standards;

Strong focus on quality and adheres with system process requirements;

Strong team focus- willing to support other team members.

Preferred Qualifications

Recognised qualification (eg. Associate Degree- Bachelor of Engineering Technology or equivalent) alternatively currently in their final semester of Associate Degree with a view to completing later this year.

Capability in computer design package AutoCAD;

12D experience.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Designer / Drafting / CADD / CAD

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 227882BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Civil Engineer / Senior Civil Engineer – AECOM – Australia

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AECOM Civil Engineer / Senior Civil Engineer in Darwin- Australia
Australia – Northern Territory- Darwin
Job Summary
AECOM has a fantastic opportunity for a motivated engineer to join our team in
Darwin. This role will see you supporting a vast array of Civil Infrastructure
projects across the Northern Territory from Defence through to Territory
Government and Onshore Gas projects.
Working in a close-knit- regional team- this role will provide you with the
opportunity to contribute to a range of projects- enabling you to develop
project management- project delivery and client management skills. This role
is suited to a mid-professional to Senior Professional who is looking to
develop and shape their career. Whilst you are working in a regional office

being part of a global organisation means you will have access to industr

specialists and a global network of thought-leaders.

We are seeking a future leader with an interest in succession and long-term
growth in AECOM – an individual who is looking to develop their career within
a global organisation. Working on a diverse range of projects- this role will
give you the opportunity to develop and shape your career.

Minimum Requirements

3+ years` relevant professional experience;

Experience with Defence- Mining and/or Transport – highly advantageous.

Australian Citizenship.

Preferred Qualifications

Bachelor of Civil Engineering (or equivalent) – essential;

RPEQ/CPEng (or working towards.)

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Civil

Business Line Water

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 227061BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Expression of Interest – Senior/Principal Mechanical Engineer – AECOM – Australia

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AECOM Expression of Interest – Senior/Principal Mechanical Engineer in
Newcastle- Australia
Australia – New South Wales- Newcastle
Job Summary
Our Buildings + Places Team is growing and in order to support a number of
significant project wins and to support the continued growth of our business-
we are looking for an experienced Principal Mechanical Engineer to join our
team. This role will provide mechanical services through design and
construction phases for industry sectors such as Health- Education and
Defence.
Working within a dynamic- highly motivated and driven team- you will mentor
our junior staff and develop our future engineers. As an experience

professional- you will contribute to the winning- management and delivery o

moderate to large scale projects.

As part of this role you will:

Provide mechanical services HVAC expertise and leadership

Deliver design services and advice direct to clients

Proactively identify opportunities for improvement

Participate in business development

Assist in work planning and programming within the team

Minimum Requirements

6+ years| experience

Bachelor of Engineering (Mechanical)

Experience working for a Building Services Consultancy

Ability to manage multiple priorities and communicate effectively with both internal and external clients around key dates

Demonstrated experience in preparing technical design documentation

Experience in managing project budgets and resources

Preferred Qualifications

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Mechanical

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 228179BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Engineering Team Leader – The Westin Perth – 480 Hay Street

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Job Number 19138656
Job Category Engineering and Facilities
Location The Westin Perth| 480 Hay Street| Perth| Western Australia|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Complete the life
safety checklist| including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report maintenance problems|
safety hazards| accidents| or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional| and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests’ service needs| and assist individuals with disabilities.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Speak with others using clear and professional language. Visually inspect
tools| equipment| or machines. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Stand| sit| or
walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.

_

Technical Support Engineer 2 – DELL – Australia

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## Technical Support Engineer Level 2
North Ryde
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as an Technical Support Engineer 2 with
our team located in North Ryde.
We go out of our way to give our customers the help they need. Our Technical
Support Engineer 2 team specializes in our most highly technical and
sophisticated products – from IT hardware and software to servers- networking

storage and the cloud. Issues can span installation- operation- configuration

customization- performance and usage. This role is office base situated i

North Ryde. The role works with a team that provides seven days a week suppor

to our customers. The successful applicant must be prepared for either regula

rostered weekend support (one weekend in four approximately) or a fixed Tue-
Sat or Sun-Thu working week- but may vary from time to time. This role will
also involved some on-call support from time to time. Start and finish time
differs between summer and winter. And the successful applicant must be
prepared to change work start and finish times accordingly. This role may also
require international travel- sometimes on short notice.

To be successful in this role you must be able to demonstrate the following;

Ability to speak and write English and Chinese (Mandarin)
Ability to communicate effectively to all levels of people
Excellent and professional phone manner
Strong customer service focus
Keen and enthusiastic attitude with a willingness and interest to learn new skills
Ability to deliver technical training
Excellent documentation skills
Ability to work with minimal supervision
Strong team player
Maintains expert level product knowledge and expertise
Keen knowledge gatherer and sharer

The successful candidate will have proven Technical Experience in the
following;

Previous Customer Support Roles
Excellent software and OS troubleshooting and problem solving skills
Experience in configuring and supporting SAN infrastructure environments including TCP/IP
Storage array configuration and administration
Experience in configuring and supporting Storage and Host Virtualization
Strong English language and communication skills
Strong Chinese language and communication skills
Minimum of 3-5 years industry experience
Installation and troubleshooting UNIX environments
Advanced IBM AIX
Advanced Linux (Redhat and SUSE)
Advanced VMWare
Advanced Sun Solaris
Advanced Hewlett Packard HP-UX
Oracle DB exposure (particularly Backup & Recovery)
Data replication experience desirable
Vendor Certification beneficial but not mandatory

### Areas of Responsibility

Applies expert level technical expertise in quickly resolving complex issues that are negatively impacting product performance at EMC customer sites. Follows generally accepted protocols or procedures in diagnosing and resolving customer issues.
Reacts quickly to interrupt driven workload and handles multiple tasks simultaneously.
Leads less experienced team members in working technical issues through to resolution.
Identifies and resolves product performance issues or difficulties. Identifies and documents trends- conducts trend analysis where necessary.
Acts as a resource to complement Field Support Specialists and Customers for resolving installation- upgrade- debugging and system configuration problems.
Effectively communicates to Engineering- Field and Customer Support and EMC Customers on procedural and technical issues in a highly stressful environment. Maintains a ‘closed-loop` communication style assuring all appropriate individuals are notified of problem resolution status. Maintains and strives to improve centralised knowledge base.
Initiates contact with third party vendors and value added re sellers to access- compile- and analyse required technical and systems information to enhance EMC product performance and technical support capabilities. Will also partner with other vendors to resolve interoperability issues to the customer`s satisfaction.
Defines new methods and drives efforts in problem recreation and root cause failure analysis and prevention. Utilises a wide variety of test equipment- diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Engineering- Field Technical Specialists- Account Managers- Sales and other EMC Technical Support co-workers. Offers unique or novel ways to resolve issues.
Takes a lead role in the documentation and notification to engineering and other parts of Customer Service as to previously unidentified technical problems on installation or upgrade issues.
Identifies the need for and leads the development of timely and highly focused training programmes within the Field and Technical Support Departments. May deliver seminars to EMC employees and/or Customers on EMC product lines. Actively drives the development of training materials and procedural documentation to improve product quality.
May collaborate with engineering on resolving Pre or Post General Acceptance issues including testing- evaluation- documentation- operations- procedure- compatibility- connectivity- debugging or performance.
Represents EMC in a professional manner to internal and external customers at all times.
Acts as a liaison for the GTS Support Organisation in providing access to more recent technical specification and requirements of current and emerging EMC products- utilising internal and external courses and collaborating with other technical professionals. Maintains and frequently utilises project management skills.
Performs other duties as required.

Benefits

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer
support- this is your opportunity to develop with Dell.

Senior Engineer- Technical Support – DELL – Australia

APPLY HERE


Technical Support Engineer 3- High End Storage
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as an Technical Support Engineer 2 on our
High End Storage​ Technical Support team based in North Ryde.
We go out of our way to give our customers the help they need. Our Technical
Support Engineer team specializes in our most highly technical and
sophisticated products – from Storage- Software- Servers- Networking- and the
Cloud. Issues can span from installation- operation- configuration

customization- performance and usage.

Fully trained on the latest upgrades or new products- the team can diagnos

the problem and recommend the right solution remotely by telephone- e-mail

chat or online.

Principal Responsibilities:

Assists customers by diagnosing problems and providing a resolution related to Dell EMC Storage Management Hardware and Software in a high pressure environment.
Assumes complete ownership of a customer issue until resolved and effectively communicates when necessary to Engineering- Field- Customer Support and Dell EMC Customers on procedural and technical issues.
Maintains a ‘closed-loop` communication style assuring all appropriate individuals are notified of problem resolution status.
Documents problems- diagnostics- interactions- next steps- and solutions in a Salesforce CRM tool.
Maintains needed technical documentation in an organized fashion allowing immediate availability. Includes updating service requests and knowledge base articles as required and keeps abreast of all new developments- as information becomes available.
Uses current experience and product knowledge to update and improve TSE processes and procedures. Validates technical information and issues early warnings and tech tips as needed. Initiates engineering analysis by providing researched data to open engineering investigation. (OPT)
Demonstrates the ability to work with other language and cultural differences of both internal and external Dell EMC Customers and focuses on delivering a best in-class customer experience.
Maybe required to work weekends as business indicates.

Essential Requirements:

Candidate must have a strong customer orientation- excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure

Desirable Requirements:

Degree in Computer Sciences / Information Technology related discipline or equivalent 5-10 years prior work experience in a related field.
Possesses understanding and technical ability for Servers/Storage/Networking/Software.
Good knowledge and working experience on operating systems like UNIX or Windows including Virtualization- VMware- Microsoft- Red Hat- Networking.
Industry qualifications: CompTIA Server+- MCSE- VCP- CCNA.

Benefits:

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer
support- this is your opportunity to develop with Dell.

Job Family: Engineering Remote Job ID: R038029