Events Manager – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 19155820
Job Category Sales and Marketing
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Following the completion of a $50m renovation| Sheraton Grand Sydney Hyde Park
is excited to open this new role to join our events team

EXPERIENCE MORE

• Responsible for the Management of assigned conventions| meetings and
incentives from initial contact to completion

• Coordinates with sales| property departments and customer to ensure
consistent| high level service throughout the pre-event| event and post-event
phases of property events

• Committed to providing and ensuring exceptional customer service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations

ABOUT YOU

• Strong knowledge of Microsoft word| excel| powerpoint and outlook
applications

• Previous experience using Opera Hotel Systems is desirable

• Enthusiastic to escalate your career

• Self-motivated| driven and energized in a fast paced environment

• Armed with smart solutions and a can-do attitude

• Energised in a fast paced environment

LET THE BENEFITS BEGIN

• Discounted Accommodation and Food and Beverage at Marriott International
worldwide

• Rewards and recognition program

• Training and development opportunities

• Discounted parking

• Dry Cleaning provided

_

Special Events & Catering Sales Executive – The Westin Brisbane – 111 Mary Street

APPLY HERE

Job Number 19154112
Job Category Sales and Marketing
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Perform general
office duties to support Sales & Marketing (e.g.| filing| sending emails|
typing| faxing). Enter| retrieve| reconcile| and verify information (e.g.|
commissions| leads| third parties) in software involved in the sales process.
Gather materials and assemble information packages (e.g.| brochures|
promotional materials). Determine and give complimentaries to guests as gifts
for their patronage (e.g.| rewards points| show tickets). Prepare sales-
related documents throughout the sales process (e.g.| proposals| contracts| or
banquet event orders). Serve as the point of contact for clients and
communicate with them by phone and email to respond to questions and requests.
Report accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Please note that this role will be commencing in the end of January!

_

Events Sales Executive – Hilton Brisbane

APPLY HERE

JOB DESCRIPTION
 
This position is a key support for delivering heartfelt| exceptional
experiences to the hotel|s group| conference and event clients| whilst
supporting the overall hotel strategy. This position is responsible for
leading the Conference & Event Sales team (C&E Coordinators and Event Sales
Administrator) in the promotion| sale| and control of the hotel|s conference|
event| and bedroom inventory.
This position will be achieved through sound lead allocation| effective
qualifying throughout the initial enquiry| delivery of comprehensive| accurate
and customised proposals| and strong negotiation skills| whilst maintaining
and supporting the customer relationship for the hotel. The position will
consistently strive to develop strong relationships with new and existing
clients| in order to increase overall revenue| drive lead generation| an

support the Hilton Brisbane as a market leader in groups| conference| an

events. This position will also maintain company procedures relating t

credit| health and safety| and all other processes to deliver excellen

customer service.

Finally| the position will engage the Event Sales team in achieving
departmental targets| and will play a key role in driving all strategic
initiatives. Additionally| the position will support the GCE Manager with
recruitment| performance management| and learning and development
opportunities for the overall Reservations| Groups| Conference and Events
team.

What will I be doing?

Sales| Conversion and Commercial Focus

Support the GC&E Manager in implementing commercial strategy and communicating departmental targets

Allocate all incoming groups leads professionally through all channels. Enquiries to be responded to within 3 hours and proposal to clients with 24 hours of proposal receipt| in accordance with Hilton best practice

Build strong relationships with clients| and develop an understanding of their needs and expectations. To provide custom solutions to match| in order to deliver a successful event.

Manage incoming group| conference and event enquiries in a professional manner and in accordance with brand standards| whilst responding positively to all sales opportunities.

Deliver comprehensive| accurate| and customised proposals within a timely manner| and ensure follow up communication within 24 hours.

Prepare agreements within a timely manner| whilst negotiating commercial terms and conditions.

Ensure the first deposit is received in due time| and paid in accordance to contract terms and conditions.

Conduct a detailed handover with the assigned Event Sales Coordinator (planning) once the booking is confirmed| and ensure all key elements are clearly communicated.

Host and facilitate pre-event meetings between the hotel and client| to include site inspections| networking opportunities and any other required meetings.

Demonstrate strong customer focus| whilst ensuring clear communication is maintained with all relevant departments during the sales process.

Develop and maintain a broad range of product knowledge about the hotel.

Develop and maintain a detailed understanding of the local Brisbane market.

Be aware of the key revenue goals and targets of the department| and focus all activities towards achieving these goals.

Maximise profitability using the event management system and availability diary.

Understand the profit impact of each conference | event.

Actively maximise incremental revenue through upselling strategies.

Conduct proactive sales calls to drive lead generation.

Input and maintain accurate information in all hotel systems (e.g. Delphi | OnQ)| whilst adhering to system best practice and standards

Liaise closely with the Finance Department to ensure all company procedures in relation to credit| accounts and billing are adhered to

Teamwork| Team Management| and Communication

Directly lead and manage the Conference & Events Sales team (C&E Coordinators and Event Sales Administrator)

Support the GC&E Manager in all aspects of leadership and management| not limited to recruitment| learning and development| meetings| etc.

Facilitate monthly 1:1 meetings and annual performance reviews with the Reservations and GC&E team| with a specific focus on career development

Identify and facilitate learning and development opportunities for the Reservations and GC&E team

Lead the weekly Prospects meeting| in conjunction with Food and Beverage Revenue Manager| focusing on strengthening client relationships through account management

Attend designated learning and development programs as required

Actively participate with others within the Commercial Department| taking part in communication meetings| team briefings| and project work| to ensure the team achieves their overall goals

Cooperate with and offer support to other operational teams as required

What are we looking for?

An Event Coordinator (Sales) serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Excellent communication skills
High level of IT skills| including Excel| PowerPoint| and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a sales role
Relevant degree| in a sales or business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Conference & Events Executive – Brisbane Marriott Hotel – 515 Queen Street

APPLY HERE

Job Number 19131852
Job Category Sales and Marketing
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

POSITION RESPONSIBILITIES

Cross sell and upsell all hotel facilities and services and Marriott Brands.

Be available to receive phone enquiries for all group| sales and catering bookings.

Respond to wedding inquiries and see through to the conclusion of the event including coordination with Banquets.

Provide timely| professional quotations on group| catering and sales business from all sales| telephone enquiries| email or by a customer walking into the hotel as per the Marriott Standards.

Follow-up on all proposals sent to customers within 24 hours.

To assist the hotel in making groups and catering budget each month by following up on all proposals| selling to the guidelines in place for meeting space| room hire| catering spends| group rates and audio visual.

Loading of all direct group| catering and sales bookings (Rooms and Function space)| into Opera Sales and Catering system.

To follow the reactive sales procedures to ensure efficient handling of all files.

Ensuring all contracts are correctly completed| signed| including deposits are received by their due dates.

To ensure credit facilities| as required| are in place.

Check accuracy of client bills before they are sent out.

To work closely with Groups Coordinator ensuring all contracts are correct and completed.

Ensure guest service standards for the various types of functions within the catering department meet the needs of clients.

Coordinate all catering and conference events staged in the hotel| including confirmed events handed over by the Proactive Sales Team.

Ensure that all operating standards comply with the company and hotel policies and procedures.

Liaise with the Banquet Manager and floor operations team ensuring the correct standards and methods of service maintained| as per Standard Operating Procedures.

Participate in 14 day meetings outlining current and future business.

Maintain and utilise detailed client history files.

Handle all Banquet Event Orders (BEO) and planning with client.

Meet with clients on day of event.

Always be accessible to the client in all forms of communication and respond to messages in a timely and professional manner.

Manage the turnover of events.

Ensure Opera is kept up-to-date with all group and catering information and assisting with keeping the system clean of duplication.

Have a thorough knowledge of Marriott Rewards Program.

Ensure all administrative duties are completed in a timely and professional manner| with filing of quotes and agreements managed efficiently.

Arrange and conduct Hotel familiarisations and/or site inspections as and when required.

Attend all relevant department and hotel meetings.

The hotel requires that you will follow established Occupational Health and Safety rules and regulations and demonstrate duty of care to all of our associates.

Perform any other duties as requested by Senior Management.

Duties and responsibilities may change| as and when required| due to changing business demands and management requirements.

_

Events Manager – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 19120845
Job Category Food and Beverage & Culinary
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

Only candidates with unrestricted Australian working rights will be
considered.

_

Complex Catering & Events Manager – The Westin Brisbane – 111 Mary Street

APPLY HERE

Job Number 19123003
Job Category Sales and Marketing
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Group & Events Sales Executive – Reactive – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19122485
Job Category Sales and Marketing
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events.

This position primarily handles events of high complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

_

Special Events and Catering Sales Executive – The Westin Brisbane – 111 Mary Street

APPLY HERE

Job Number 19114279
Job Category Sales and Marketing
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Perform general
office duties to support Sales & Marketing (e.g.| filing| sending emails|
typing| faxing). Enter| retrieve| reconcile| and verify information (e.g.|
commissions| leads| third parties) in software involved in the sales process.
Gather materials and assemble information packages (e.g.| brochures|
promotional materials). Determine and give complimentaries to guests as gifts
for their patronage (e.g.| rewards points| show tickets). Prepare sales-
related documents throughout the sales process (e.g.| proposals| contracts| or
banquet event orders). Serve as the point of contact for clients and
communicate with them by phone and email to respond to questions and requests.
Report accidents| injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Events Sales Executive – Hilton Brisbane

APPLY HERE

JOB DESCRIPTION
 
This position is a key support for delivering heartfelt| exceptional
experiences to the hotel|s group| conference and event clients| whilst
supporting the overall hotel strategy. This position is responsible for
leading the Conference & Event Sales team (C&E Coordinators and Event Sales
Administrator) in the promotion| sale| and control of the hotel|s conference|
event| and bedroom inventory.
This position will be achieved through sound lead allocation| effective
qualifying throughout the initial enquiry| delivery of comprehensive| accurate
and customised proposals| and strong negotiation skills| whilst maintaining
and supporting the customer relationship for the hotel. The position will
consistently strive to develop strong relationships with new and existing
clients| in order to increase overall revenue| drive lead generation| an

support the Hilton Brisbane as a market leader in groups| conference| an

events. This position will also maintain company procedures relating t

credit| health and safety| and all other processes to deliver excellen

customer service.

Finally| the position will engage the Event Sales team in achieving
departmental targets| and will play a key role in driving all strategic
initiatives. Additionally| the position will support the GCE Manager with
recruitment| performance management| and learning and development
opportunities for the overall Reservations| Groups| Conference and Events
team.

What will I be doing?

Sales| Conversion and Commercial Focus

Support the GC&E Manager in implementing commercial strategy and communicating departmental targets

Allocate all incoming groups leads professionally through all channels. Enquiries to be responded to within 3 hours and proposal to clients with 24 hours of proposal receipt| in accordance with Hilton best practice

Build strong relationships with clients| and develop an understanding of their needs and expectations. To provide custom solutions to match| in order to deliver a successful event.

Manage incoming group| conference and event enquiries in a professional manner and in accordance with brand standards| whilst responding positively to all sales opportunities.

Deliver comprehensive| accurate| and customised proposals within a timely manner| and ensure follow up communication within 24 hours.

Prepare agreements within a timely manner| whilst negotiating commercial terms and conditions.

Ensure the first deposit is received in due time| and paid in accordance to contract terms and conditions.

Conduct a detailed handover with the assigned Event Sales Coordinator (planning) once the booking is confirmed| and ensure all key elements are clearly communicated.

Host and facilitate pre-event meetings between the hotel and client| to include site inspections| networking opportunities and any other required meetings.

Demonstrate strong customer focus| whilst ensuring clear communication is maintained with all relevant departments during the sales process.

Develop and maintain a broad range of product knowledge about the hotel.

Develop and maintain a detailed understanding of the local Brisbane market.

Be aware of the key revenue goals and targets of the department| and focus all activities towards achieving these goals.

Maximise profitability using the event management system and availability diary.

Understand the profit impact of each conference | event.

Actively maximise incremental revenue through upselling strategies.

Conduct proactive sales calls to drive lead generation.

Input and maintain accurate information in all hotel systems (e.g. Delphi | OnQ)| whilst adhering to system best practice and standards

Liaise closely with the Finance Department to ensure all company procedures in relation to credit| accounts and billing are adhered to

Teamwork| Team Management| and Communication

Directly lead and manage the Conference & Events Sales team (C&E Coordinators and Event Sales Administrator)

Support the GC&E Manager in all aspects of leadership and management| not limited to recruitment| learning and development| meetings| etc.

Facilitate monthly 1:1 meetings and annual performance reviews with the Reservations and GC&E team| with a specific focus on career development

Identify and facilitate learning and development opportunities for the Reservations and GC&E team

Lead the weekly Prospects meeting| in conjunction with Food and Beverage Revenue Manager| focusing on strengthening client relationships through account management

Attend designated learning and development programs as required

Actively participate with others within the Commercial Department| taking part in communication meetings| team briefings| and project work| to ensure the team achieves their overall goals

Cooperate with and offer support to other operational teams as required

What are we looking for?

An Event Coordinator (Sales) serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Excellent communication skills
High level of IT skills| including Excel| PowerPoint| and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a sales role
Relevant degree| in a sales or business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Catering – Events – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19097160
Job Category Event Management
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Oversees the functions of Event Management| including the departments of Event
Planning| Banquets/Catering| Event Service and Event Technology (Destination
Management| if applicable). Position ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover from
sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs| ensures employee satisfaction| focuses on growing event
revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Oversees Event Operations including Banquets| Event Services and Event
Technology.

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for
desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Identifies key drivers of business success and keeps team focused on the
critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will
be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Reviews property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Communicates and ensures departmental and property emergency procedures are
executed when necessary.

• Ensures that regular| ongoing communication is happening in all areas of
event operations (e.g.| BEO meetings| pre-event briefings| staff meetings|
food and beverage team| culinary team).

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