Job Number 20026763
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World™
The Westin Melbourne hotel is an oasis in the heart of the city’s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia’s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Responsible for providing first impressions| our Service Express team are
proactive| welcoming and true professionals at delighting our guests.
Greet all hotel guests on arrival with a sincere and welcoming demeanor.
Show courtesy and open main hotel doors for entering and exiting patrons.
Maintain a consistent presence on the hotel driveway.
Recognize returning guests.
Anticipate guest|s needs through observation and offer prompt| efficient service either personally or through effective communication with other associates.
To be of service to guests and patrons in all areas especially transport| local attractions and general information.
Maintain the immaculate appearance and cleanliness of the driveway and surrounding areas
Manage the efficient operation of the hotel driveway and the security and safety of guest vehicles.
Monitor and guide Service Express attendants to ensure the efficient completion of their tasks|
Be pro-actively involved in the hotel|s operation keeping up-to-date with any events within the hotel.
Supporting other areas within the Front Office and Service Express departments. This will include assisting with valet parking guest cars| delivering guest bags and other items as requested.
Be observant of working environment and report to hotel management any undesirable or suspicious activity.
A passion for customer service and knowledge of Melbourne CBD and surrounding areas
Full driver|s license
The ability to lead by example| have a positive approach to the workplace| demonstrate initiative and possess advanced communication.
Organizational and problem solving skills are also a must.
Must have the flexibility to work on a 7 day roster including public holidays and weekends
This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.
Excellent benefits include:
Generous accommodation and Food and Beverage discounts for Associates| Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities