Executive Sous Chef (Banquets) – The Tasman Hotel – Australia

The Tasman hotel Hobart Australia

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Job Description
Posting Date Oct 02, 2020
Job Number 20057070
Job Category Food and Beverage & Culinary
Location The Tasman, a Luxury Collection Hotel, Hobart, 34 Davey Street, Hobart, Southern Territory, AustraliaThe Tasman hotel Hobart Australia
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The hotel is due to open in April 2021.

YOUR TEAM

You will be joining a diverse operation over a 24-hour period utilizing three separate kitchens. The operation includes both boutique and large conferences and events. Upscale signature ala carte restaurant, lobby lounge and bespoke in room dining experiences.

YOUR ROLE

Supporting the Executive Chef, you are responsible for the smooth running of all kitchens to achieve food and beverage revenue, high quality product is produced, profit and guest satisfaction goals. You will exhibit culinary talents by personally performing tasks while assisting in leading associates and managing all food related functions, as applicable.

KEY ACCOUNTABILITIES

Manage the daily operation of the kitchen

Direct the day to day operation of the section in the kitchen

Follow standard recipes and plate presentations in order to maintain quality standards of production and presentation

Coordinate the inventory, purchasing and disbursement of all supplies with the purchasing officer

Ensure that appropriate sanitation and food practices are followed and adhered to

Schedule associates based upon forecasted volumes

Complete misen place, par levels and set-up the workstations efficiently and in line with hotel standards

Keep current with local competition; adjusts menu periodically to create a “point of difference” in the marketplace

Ensures all procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

Participate in the development and implementation of The Tasman’s strategies for the kitchen that are aligned with the hotel’s overall vision.

Establishes goals for the team and creates an environment for associates that is aligned with The Tasman’s culture through regular communication and reinforcement
Manages department controllable expenses
Learns and implements the brand’s standards and Marriott Global food standards
Ensure exceptional customer service

Support and create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by associates to meet customer expectations on a daily basis
Lead constructive service behaviors that are above and beyond for customer satisfaction and retention
With a continuous improvement focus, interact with guest and support the hotel enhance service by communicating any associate or guest feedback to your Manager and seek ways to improve and enhance.
Anticipate customer needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates
Responds to and manages customer complaints and concerns professionally and effectively with tact and discretion
Create luxury for the senses by managing the food preparation for a personal and unique dining experience

Supporting the Executive Chef seek out sources of fresh food; monitor all produce and meat for freshness
Suggest daily specials that incorporate seasonal or special-order ingredients

Determine how food should be presented, and create decorative food displays/stations

Maintain product consistency by conducting inspections of seasonings, portion, and appearance of food

Ensure that unused food is stored properly in order to minimize waste and maximize quality

Coordinate service with restaurant and banquet operations

Learning and Development

Complete all relevant training and participate in on the job training with associates
Support the training of team members (e.g. demi-chef de parties or commis chefs) working with you
Identify the development needs of others and coaching, mentoring, or otherwise to improve individuals knowledge and skills
Live True

As a member of The Tasman community, you will demonstrate the highest possible standards of professional and personal performance, both as an individual and as part of a team and demonstrate behaviour consistent with our culture and values
Establish strong cross-departmental relationships to fully understand the hotel and factors of success and create an environment for associates that is aligned to our culture through constant communication and reinforcement
PROFILE

Formal Commercial Cookery Certification and minimum of 2 -3 years working experience in a Executive Sous Chef capacity
Proven ability to work under pressure in a fast-paced kitchen
Strong skills base and excellent technical knowledge ad ability
Strong time-management skills and exceptional attention to detail
Demonstrated ability to proactively priorities needs and effectively manage resources and rostering
Excellent knowledge of food safety standards
Good written and verbal communication skills
Demonstrate a positive can do attitude and enjoy working as part of a high performing team
Reliable and punctual with the ability to work late nights and on weekends
Able to demonstrate the capacity to perform the inherent requirements of the role
Must have valid working rights in Australia

Casual Commis (Banquets) – The Ritz-Carlton hotel – Perth Australia

Jobs at the ritz carlton hotel perth australia

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Jobs at the ritz carlton hotel perth australiaJob Description
Posting Date Oct 02, 2020
Job Number 20057405
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Perth, 1 Barrack Street, Perth, Western Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

Only shortlisted candidates will be contacted to go through our selection process. We will require candidates to have unrestricted working rights for Western Australia.

Job Summary

Set-up and break down work station. Operate ovens, stoves, grills, microwaves, and fryers to prepare foods. Prepare cold food. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently. Wash and peel fresh fruits and vegetables. Prepare ingredients for cooking, including portioning, chopping, and storing food. Weigh, measure, and mix ingredients. Prepare special meals or substitute items. Serve food in proper portions onto proper receptacle. Wash and disinfect kitchen area, tables, tools, knives, and equipment.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Food and Beverage Supervisor – Aloft Hotel – Perth Australia

Jobs at Aloft hotel Perth Australia

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Jobs at Aloft hotel Perth AustraliaJob Description
Posting Date Sep 22, 2020
Job Number 20053487
Job Category Food and Beverage & Culinary
Location Aloft Perth, 27 Rowe Avenue, Perth, Western Australia
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

Junior Sous Chef – W Hotel – Melbourne Australia

Jobs at W Hotel Melbourne Australia

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Jobs at W Hotel Melbourne AustraliaJob Description
Posting Date Sep 22, 2020
Job Number 20041888
Job Category Food and Beverage & Culinary
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

LOLLO

Lollo, will be under the culinary creative direction of a renowned local chef and will take diners from day to night and beyond, celebrating the chefs mixed heritage and unique approach to menu curation. We’re looking for Talent who are passionate about delivering electric dining experiences that get the whole town talking.

ROLE PURPOSE

Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.

CAST PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CAST KEY RESPONSIBILITIES

Ensuring Culinary Standards and Responsibilities are Met

• Maintains food handling and sanitation standards.

• Performs all duties of Culinary and related kitchen area employees in high demand times.

• Oversees production and preparation of culinary items.

• Ensures employees keep their work areas clean and sanitary.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Complies with loss prevention policies and procedures.

• Strives to improve service performance.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assists in determining how food should be presented and creates decorative food displays.

Supporting Culinary Team Activities

• Supervises daily shift operations.

• Ensures all employees have proper supplies, equipment and uniforms.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures completion of assigned duties.

• Participates in the employee performance appraisal process, giving feedback as needed.

• Handles employee questions and concerns.

• Communicates performance expectations in accordance with job descriptions for each position.

• Participates in an on-going employee recognition program.

• Conducts training when appropriate.

• Monitors employee’s progress towards meeting performance expectations.

Maintaining Culinary Goals

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

• Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Empowers employees to provide excellent customer service within guidelines.

Additional Responsibilities

• Reports malfunctions in department equipment.

• Purchases appropriate supplies and manages food and supply inventories according to budget.

• Attends and participates in all pertinent meetings.

Assistant Restaurant Manager – W Hotel – Melbourne Australia

Jobs at W Hotel Melbourne Australia

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Jobs at W Hotel Melbourne Australia
Job Description
Posting Date Sep 22, 2020
Job Number 20041885
Job Category Food and Beverage & Culinary
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

LOLLO

Lollo, will be under the culinary creative direction of a renowned local chef and will take diners from day to night and beyond, celebrating the chefs mixed heritage and unique approach to menu curation. We’re looking for Talent who are passionate about delivering electric dining experiences that get the whole town talking.

CULPRIT

Culprit, will be a café-meets-wine-bar experience that will entice guests to mix and mingle throughout the day and into the night. We’re looking for Talent that can dial up that double shot culture from am to pm.

ROLE PURPOSE
Assists in the daily supervision of restaurant and café operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.

Assisting in Management of Restaurant and Café Team

Handles talent questions and concerns.
Monitors talent to ensure performance expectations are met.
Provides feedback to talent based on observation of service behaviours.
Assists in supervising daily shift operations.
Supervises restaurant and all related areas in the absence of the Restaurant and Café Manager.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant and Café Operations

Ensures all talent have proper supplies, equipment and uniforms.
Communicates to Chef and Restaurant and Café Manager any issues regarding food quality and service levels.
Ensures compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed budgeted goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Encourages talent to provide excellent customer service within guidelines.
Handles guest problems and complaints, seeking assistance from supervisor as necessary.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with talent.
Meets and greets guests.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyses information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Restaurant Manager.

Reservations Manager – W Hotel – Melbourne Australia

Jobs at W Hotel Melbourne Australia

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Jobs at W Hotel Melbourne Australia
Job Description
Posting Date Sep 22, 2020
Job Number 20055295
Job Category Reservations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

ROLE PURPOSE

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. Conduct their duties in a safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained and ensure PCI compliance is adhered to at all times.

CAST KEY RESPONSIBILITIES

Education and Experience
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers

Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems

Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers
Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems
Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc.
Load and maintain rates in HPP/MARSHA as per instructions and standards in a timely manner.
Assist with the effective maintenance of One Yield and other Revenue Management tasks as and when required
Liaise and address LNF concerns/issues with the Director of Revenue Management.
Support the Director of Revenue Management regarding company programs including but not limited to ERS, CI, eFast, EPIC, etc.
Build relationship with key OTAs’ market managers and ensure quarterly performance review is conducted
Sales & Marketing
Maintain the company, travel agent and guest profiles to ensure the information is properly updated as per company Standards
Support the Sales and Marketing team in correct corporate tracking and company profile maintenance in the PMS
Liaise with Sales and Marketing regarding online web pages that promote the properties, and special offers tied in with the destination or with the specific brand, other websites marketing channels, local and regional third-party relationship and third-party tactical campaigns
Provide support and input into the marketing plan to drive revenue across all online customers segments (leisure travel), and work with the property Director of Sales & Marketing, General Manager and Director of Revenue Management to ensure a smooth execution
Work with the Director of Sales and Marketing and the Marketing Manager to ensure property content/offers are up to date and consistent with brand strategies. Develop and submit offers on the hotel’s Offer Page
Provide content for all promotion offers to enable Sales and Marketing to write appropriate copy
Identify new partner marketing linking opportunities to promote the hotel
Attend weekly Sales Strategy meeting and provide booking insights
Coaching & Training
Responsible for training new reservation agents and new talents from other related departments. Manage the training calendar – ensuring each talent attends the required training sessions
Maintain training records on each talent to ensure they are adequately trained and have met standards
Ensure all talents work with a pro-active approach to their job and work within the specific standards and procedures.
To conduct appraisals and job chats on all reservations team members and take responsibility for succession planning, staff morale and team development and training
Identify key associates for further development and provide structure training to ensure career progression, in line with corporate guidelines
Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering
Conduct regular team briefings to share the relevant information on hotel performance, targets, competitor anecdotes, promotions, guest feedback and productivity
Business Code of Conduct
Meet the grooming standards of the hotel as set out in the Associate Handbook
Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
Demonstrate clear behaviours and management style that align to the W Melbourne Service Culture Standards and Brand Core values
Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties
Review and update the department’s policies, standards and guidelines as required
Be well versed and knowledgeable of hotel’s Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity
Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues
Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times

Food & Beverage Attendant – Sheraton Grand Mirage Resort – Australia

Jobs at Sheraton Grand Mirage resort hotel Australia

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Jobs at Sheraton Grand Mirage resort hotel AustraliaJob Description
Posting Date Sep 23, 2020
Job Number 20052641
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort, Gold Coast, 71 Sea World Drive, Gold Coast, Queensland, Australia
Brand Sheraton Hotels & Resorts
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, all in an absolute beachfront environment.

Department

Terraces Restaurant at Sheraton Grand Mirage Resort is the Gold Coast’s has the most renowned ocean to plate seafood experience. At Terraces, guests indulge in a delicious selection of fresh seafood, gourmet salads, delightful desserts, and much more, while overlooking the lagoons.

Job Description

As a Casual Food & Beverage Attendant you will provide friendly, courteous and efficient food and beverage service, helping to create a smooth and enjoyable experience for diners.

Requirements

The ideal candidates will be energetic, friendly, organized, enjoy working in a team environment and be passionate to provide the highest level of customer service. Prior food and beverage experience, including Barista skills, is essential. All candidates must be available to work a rotating roster including holidays and weekends. Only candidates with a current Queensland RSA certificate will be eligible for hire.

Enjoy the benefits of unlimited career opportunities, discounted accommodation at our 5 star international hotels and resorts, and a sense of pride in knowing that you are part of a high performing food and beverage team.

This role provides a great opportunity to learn about the workings of a hotel food and beverage operation.

Be your best. Start your career at Sheraton, where you don’t just work – you belong.

Kitchen Hand/Steward/Cleaner – Ritz-Carlton Hotel – Perth Australia

work at the ritz carlton hotel perth australia

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Jobs at the ritz carlton hotel perth australia
Job Description
Posting Date Sep 23, 2020
Job Number 20055688
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Perth, 1 Barrack Street, Perth, Western Australia
Brand The Ritz-Carlton
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

Only shortlisted candidates will be contacted to go through our selection process. We will require candidates to have unrestricted working rights for Western Australia.

Job Summary

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Commis Chef (part time) – Four Points Hotel – Perth Australia

Hotel front of four points hotel Perth Australia

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Hotel front of four points hotel Perth Australia
Job Description
Posting Date Sep 24, 2020
Job Number 20055671
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia
Brand Four Points
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveller seeking balance, there’s Four Points.
With 278 stylishly comfortable rooms, Four Points Perth is a home away from home for business and leisure travellers alike. We’re in a great location opposite the Perth Arena and close to the Northbridge entertainment and dining district.

At the heart of our thriving Food and Beverage department is our Head Chef and his team who are passionate about creating mouth-watering food for our guests – they work hard and have fun doing it! And we’re looking for a high-energy Commis Chef to join us.

As the ideal candidate, you’ll have previous experience gained from working in a similar role and preferably within a 4-5 star Hotel kitchen. You’ll have strong food safety knowledge, great communication skills and an ability to work within a team and autonomously. With your unrestricted work entitlements you’ll be available to work a rotating roster including AM/PM and weekend shifts.

Connect your passions with a rewarding opportunity

Others may call you a foodie, but you know you’re much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you’ll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you’re helping us to provide exceptional travel experiences.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms and food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. You hard work pays off when a dish that you’ve thoughtfully helped to prepare has guests raving and anxious to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift loads, seeking assistance as required, and to stand, sit or walk for extended periods of time and ensure a professional appearance in a clean uniform.

Explore our very big world

When you bring your natural talents and passion for food, we welcome you into our family. No matter your specialty or culinary background, we offer great rewards and opportunities to improve your skills. You will work closely with a team of inspired professionals who encourage and invite your contributions.

Casual Servers (Banquets) – The Ritz-Carlton Hotel – Perth Australia

work at the ritz carlton hotel perth australia

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Jobs at the ritz carlton hotel perth australiaJob Description
Posting Date Sep 28, 2020
Job Number 20056727
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Perth, 1 Barrack Street, Perth, Western Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

Only shortlisted candidates will be contacted to go through our selection process. We will require candidates to have unrestricted working rights for Western Australia.

We are seeking Casual Banquet Servers rostered on based on ad-hoc events hosted at our hotel.

We are looking at candidates with the following experience and skills:

Has hospitality / customer experience.
Ability to hold 3 plates on one hand and balance a tray with beverages on one hand.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Ability to work early morning and late night shifts based on event schedule.
Is a team player and enjoys providing service to others.
Has a can-do attitude and willing to learn.
Candidates must have unrestricted working rights in Australia to be eligible to be considered for this position.

Candidates are required to have valid RSA and Covid Hygiene Certificate for WA.

Only shortlisted candidates will be contacted to go through our selection process. We will require candidates to have unrestricted working rights for Western Australia.