Chief Engineer – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20033353
Job Category Engineering and Facilities
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

Work Rights

• Hold relevant work rights within Australia due to current travel ban in
place.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Select and order or purchase new equipment| supplies| and furnishings.

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Recommend or arrange for additional services such as painting| repair work|
renovations| and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to
create awareness of business objectives| awareness of expectations and
recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviors.

• Supervises employee|s ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

_

Director of Sales & Marketing – Melbourne Marriott Docklands – One Marriott Drive

APPLY HERE

Job Number 20033155
Job Category Sales and Marketing
Location Melbourne Marriott Docklands| One Marriott Drive| Melbourne|
Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Melbourne Docklands Hotel is located in the docklands district (CBD)
and walking distance to many of Melbourne’s attractions. The hotel features
196 rooms & suites| executive lounge| an infinity pool with a roof top bar| an
all-day dining restaurant| an executive lounge| lobby lounge and a laneway
coffee house. The hotel also had 6 meeting rooms across 400 sqm of total event
space| with 250 capacity in its largest space.

JOB SUMMARY

The Director of Sales and Marketing has overall responsibility to maximize all
revenue opportunities for the hotel| through the use of industry tools| strong
leadership| understanding of the market| and the creation of more business
opportunities.

Critical responsibilities include:

– Drive total hotel revenue including room revenue| banquet and catering|
room rental and resource revenue| all Food and Beverage revenue.

– Increase business from existing channels while creating new business
development opportunities.

– Develop a Sales and Marketing strategy to maximize occupancy| revenue and
customer satisfaction for the hotel.

– Manage the Sales and Marketing department in order to attract| develop|
retain and motivate the associates.

– Collaborate with the Director of Revenue Management to evaluate business
opportunities.

Functions as the leader of the property’s all sales and marketing activities
including being responsible for catering revenue. Manages the property|s
reactive and proactive sales efforts. Provides day to day leadership to sales
associates to achieve property sales objectives with overall responsibility
for achieving booking goals and property revenues. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and focuses on building long-term| value-based customer relationships
that enable achievement of the hotel’s’ sales objectives. Evaluates the
property’s participation in the various sales channels (e.g.| Area Sales|
Group Sales within the Sales Office| electronic lead channels| etc.) and
develops strong working relationships to proactively position and market the
property. Manages the marketing budget to enable development of property
specific campaigns| promotions and collateral to drive revenue and meet
property objectives. Interfaces with regional marketing communications for
regional and national promotions pull through. Develops and implements
property–wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer profile and property
associates and provides a return on investment to the owner and Marriott
International.

__

CANDIDATE PROFILE

Education and Experience

Required:

Valid working rights in Australia
Hotel industry and local Australian work experience| demonstrating progressive career growth and a pattern of exceptional performance
2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Strong hands on leadership skills with ability to manage a dynamic team
Pre opening experience preferred
Proven marketing experience and understanding of current media trends

The successful candidate will be highly driven| organized and possess
exceptional communication skills. Additionally| a collaborative leader who is
strategic| analytical with influencing abilities that span beyond their
immediate direct reports.

_

Chief Engineer – The Tasman – a Luxury Collection Hotel

APPLY HERE

Job Number 19148409
Job Category Engineering and Facilities
Location The Tasman| a Luxury Collection Hotel| Hobart| 34 Davey Street|
Hobart| Southern Territory| Australia
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

The Tasman| which marks Marriott International’s debut in Tasmania| will
reside in an assortment of repurposed heritage buildings and will form a
prominent position in Parliament Square – a new design-led| urban development
set to revitalise Hobart’s city centre.

Upon opening| this hotel will boast 152 luxuriously appointed guest rooms and
suites with carefully restored features| including original windows| floor
boards and fireplaces. The hotel’s corridors will showcase exclusive pieces
from local artists| while an upscale restaurant| lobby lounge| and a
destination cocktail bar will offer a variety of dining experiences that
reflect the spirit of the destination.

The hotel is due to open in Sep 2020

JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Select and order or purchase new equipment| supplies| and furnishings.

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Recommend or arrange for additional services such as painting| repair work|
renovations| and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to
create awareness of business objectives| awareness of expectations and
recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviors.

• Supervises employee|s ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

_

Rooms Division Manager – The Tasman – a Luxury Collection Hotel

APPLY HERE

Job Number 19147863
Job Category Rooms and Guest Services Operations
Location The Tasman| a Luxury Collection Hotel| Hobart| 34 Davey Street|
Hobart| Southern Territory| Australia
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

The Tasman| which marks Marriott International’s debut in Tasmania| will
reside in an assortment of repurposed heritage buildings and will form a
prominent position in Parliament Square – a new design-led| urban development
set to revitalise Hobart’s city centre.

Upon opening| this hotel will boast 152 luxuriously appointed guest rooms and
suites with carefully restored features| including original windows| floor
boards and fireplaces. The hotel’s corridors will showcase exclusive pieces
from local artists| while an upscale restaurant| lobby lounge| and a
destination cocktail bar will offer a variety of dining experiences that
reflect the spirit of the destination.

The hotel is due to open in Sep 2020

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_

Supervisor-Front Desk – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 20014452
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Catering & Events Manager – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011946
Job Category Event Management
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence| energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity| manages time well| and is highly visible in
areas of responsibility.

• Builds a positive work environment by demonstrating self confidence| energy
and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees| customers and guests| vendors and
suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and
customers.

• Manages the quality process in areas of customer service and employee
satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings| conferences and catered corporate and social
events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure
successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development| training| and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate
tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee|s needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

_

Sales Manager – Corporate & MICE – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011938
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business across the corporate| group & MICE markets to
achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Director of Finance – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 20011335
Job Category Finance and Accounting
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of Finance manages the day-to-day operation of the Accounting
Office. Responsibilities include but are not limited to financial analysis and
financial reporting| budgeting/forecasting| audit and control| asset and
liability reconciliation| working capital and cash control.

The Director of Finance will conduct their duties in a courteous| safe and
efficient manner| in accordance with the hotel’s policies and procedures|
ensuring that a high level of service is maintained.

Cast Key Responsibilities:

Leading Accounting Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example

Celebrates successes and publicly recognizes the contributions of team members

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team

Leverages strong functional leadership and communication skills to influence the management team and to lead own team

Creates a working environment that enables the retention of top talent and where individuals perform at their best

Encourages open dialogue between team members

Assigns team members and other department managers clear accountability to accomplish goals

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Uses all available on the job training tools for employees

Ensures property policies are administered fairly and consistently

Maintaining Finance and Accounting Goals

Submits reports in a timely manner| ensuring delivery deadlines.

Ensures profits and losses are documented accurately

Achieves and exceeds goals including performance goals| budget goals| team goals| etc

Develops specific goals and plans to prioritize| organize| and accomplish your work

Monitors all taxes that apply| ensuring that taxes are current| collected and/or accrued

Compiles| codes| categorizes| calculates| tabulates| audits| or verifies information or data

Maintains a strong accounting & operational control environment to safeguard assets| improve operations and profitability and manage business risks

Generates and reviews financial reports that are linked to the plan’s financial goals

Managing Projects and Policies

Generates and provides accurate and timely results in the form of reports| presentations| etc

Analyses information and evaluating results to choose the best solution and solve problems

Ensures that the P&L is accurate (i.e.| costs are properly matched to revenue| costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner

Reconciles balance sheet and ensures account balances are supported by appropriate documentation in accordance with SOPs

Oversees internal| external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs)

Produces accurate and timely financial reports to support effective decision-making

Ensures compliance with standard and local operating procedures (SOPs and LSOPs)

Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued

Documents tax exempt transactions

Demonstrating and Applying Accounting Knowledge

Demonstrates knowledge of job-relevant issues| products| systems| and processes

Uses computers and computer systems (including hardware and software) to program| write software| set up functions| enter data| or process information

Uses relevant information and individual judgment to determine whether events or processes comply with laws| regulations| or standards

Keeps up-to-date technically and applying new knowledge to your job.

Provides analytical support during budget reviews to identify cost saving and productivity opportunities

Proving Financial Information and Guidance to Others

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner

Provides on going analytical support (e.g.| monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed)

Orients property managers to the accounting function and coaches to effectively manage their department’s financial performance

Provides meaning or context to the financial results

Advises the Director of Finance on existing and evolving operating/financial issues

Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures| and efficient control and utilization of financial resources

Knowledge and understanding of financial knowledge| controls| inventory| costs| expenses| and all cash handling procedures and policies.

Managing and Conducting Human Resource Activities

Ensures team members are cross-trained to support successful daily operations.

Ensures property policies are administered fairly and consistently.

Ensures new hires participate in the department’s orientation program.

Ensures new hires receive the appropriate new hire training to successfully perform their job

Creates appropriate development plans which develop team members based on their individual strengths| development needs| career aspirations and abilities

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person

Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviours

Attends critique meetings to review information with management team

Leader:

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney.

Promoting effective communication amongst all talents within the Revenue Management department to ensure every member of the team has sufficient information and resources to fuel the lust for life of our internal & external guests.

Building long-lasting relationships with talent and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Understanding the talent within the department’s strengths and weaknesses and in doing so| foster a working environment where all talents are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve talent’s self-awareness and development in growing with Marriott.

Human Resources:

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Promoting a playful working culture based on Marriott’s “Put People First” culture and W Hotels’ Core Values whereby talents can achieve their fullest potential and their accomplishments are recognized and rewarded.

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin:

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

_

Director of Human Resources – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 20011328
Job Category Human Resources
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

Purpose of Role:

The Director of the Human Resources organization contributes a high level of
human resource generalist knowledge and expertise for the property. The DOHR
will be accountable for talent acquisition| succession/workforce planning|
performance management and development for property employees| using
technology efficiently| and coaching/developing others to help influence and
execute business objectives in the most efficient manner. The DOHR generally
works with considerable independence| developing processes to accomplish
objectives in alignment with broader business objectives. Additionally| the
DOHR utilizes a Human Resource Business Plan aligned with property and brand
strategies to deliver HR services that enable business success.

Cast Key Responsibilities:

Managing the Human Resources Strategy

Executes and follows-up on engagement survey related activities.
Champions and builds the talent management ranks in support of property and region diversity strategy.
Translates business priorities into property Human Resources strategies| plans and actions
Implements and sustains Human Resources initiatives at the property.
Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market| as appropriate.
Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
Creates value through proactive approaches that will affect performance outcome or control cost.
Monitors effective use of myHR by property managers and employees.
Leads and participates in succession management and workforce planning.
Responsible for Human Resources strategy and execution.
Serves as key change manager for initiatives that have high employee impact.
Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g.| retention statistics| critical open positions| employee satisfaction| and training initiatives and results); and demonstrates an understanding of owner priorities.
Supervises one or more on-property Human Resources| as well as market-based Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

Analyzes open positions to balance the development of existing talent and business needs.
Serves as coach and expert facilitator of the selection and interviewing process.
Surfaces opportunities in work processes and staffing optimization.
Makes staffing decisions to manage the talent cadre and pipeline at the property.
Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation| benefits| etc.
Monitors sourcing process and outcomes of staffing process.

Managing Employee Compensation Strategy

Ensures managers are competent in assessing and evaluating hourly staff

Remains current and knowledgeable in the internal and external compensation and work competitive environments.
Leads the planning of the hourly employee total compensation strategy.
Champions the communication and proper use of total compensation systems| tools| programs| policies| etc.
Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
Creates and implement s total compensation management packages/offers| particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members| as outlined in applicable job description(s).
Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
Serves as resource to property Human Resources staff on employee relations questions and issues.
Continually reinforces positive employee relations concepts.

Leader

Collaboration and Communication with the Senior Leadership Team and all talent within W Sydney

Promoting effective communication amongst all talents within the Revenue Management department to ensure every member of the team has sufficient information and resources to fuel the lust for life of our internal & external guests.

Building long-lasting relationships with talents and guests at all times.

Providing guidance to all talents by giving constructive feedback. To identify talent’s learning gaps and develop training systems designed around employees’ developmental needs.

Understanding the talent within the department’s strengths and weaknesses and in doing so| foster a working environment where all talents are able to build on constructive feedback. To encourage the use of direct and indirect feedback to improve talent’s self-awareness and development in growing with Marriott.

Human Resources

Embracing the W Sydney Core Vision and Values and ensuring it is cascaded to our talent

Promoting a playful working culture based on Marriott’s “Put People First” culture and W Hotels’ Core Values whereby talents can achieve their fullest potential and their accomplishments are recognized and rewarded.

Embracing talent development by actively planning and participating in training initiatives.

Encouraging bottom-up feedback and communication to regularly review and action on talent suggestions.

Admin

Acting ethically in the handling| reporting and use of confidential information.

Ensure health & safety regulations standards are complied with.

Working knowledge of federal| state and local laws governing equal employment opportunity and civil rights| occupational safety and health| wage and hour issues| and labour relations.

Conducting meetings| communicating regularly with peers and other departments.

Flexibility to respond to a range of different work situations.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel HR team

Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

_

Director of Sales & Marketing – W Sydney – 31 Wheat Road

APPLY HERE

Job Number 19157119
Job Category Sales and Marketing
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Exisiting director of sales & marketing| big hotel experience especially in group and corporate segments

Marriott and Australia experience

Experience in Pre opening| luxury / lifestyle hotel

4 year college degree.

Demonstrated skills in supervising a team.

Lodging sales experience.

Hotel industry work experience| demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the development of a strategic account plan for the demand generators in the market.

Manages the property|s reactive and proactive sales efforts.

Determines and develops marketing communication activities| in conjunction with Regional Marketing Communications.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Reviews the Strategic Alignment Review (STAR) report| competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

Attends sales strategy meetings to provide input on weekly and overall sales strategy.

Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

Serves as the sales contact for the General Manager| property leadership team| Group Sales and Area Sales leaders.

Serves as the sales contact for customers; serves as the customer advocate.

Serves as hotel authority on sales processes and sales contracts.

Serves as the property sales liaison with Area Sales| Group Sales| Revenue Management| Event Management| Regional Marketing Communications and other hotel departments as appropriate.

Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

Supports the General Manager by coordinating crisis communications.

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Participates in and practices daily service basics of the brand (e.g.| | Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites| Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace Suites Morning Meeting).

Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Maintains successful performance by increasing revenues| controlling expenses and providing a return on investment for the owner and Marriott International.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

Interfaces with regional marketing communications for regional and national promotions pull through.

Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

Develops strong partnerships with local organizations to further increase brand/product awareness.

Develops and manages internal key stakeholder relationships.

Develops strong community and public relations by maintaining property participation in local| regional and national tradeshows and client events.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to Marriott.

Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Leadership

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Develops sales goals and strategies and verifies alignment with the brand business strategy.

Executes the sales strategy in order to meet individual booking goals for both self and staff.

Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property|s financial performance.

Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

Works with Human Resources| Engineering and Loss Prevention to monitor compliance with local| state and federal regulations and/or union requirements.

Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

Creates effective structures| processes| jobs and performance management systems are in place.

Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| aligns performance and rewards| addresses performance issues and holds staff accountable for successful results.

Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

Supports tools and training resources to educate sales associates on winning catering solutions.

Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

Transfers functional knowledge and develops group sales skills of other discipline managers.

Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Evaluates the property’s participation in the various sales channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic lead channels| etc.) and develops strong working relationships to proactively position and market the property.

Manages the marketing budget to enable development of property specific campaigns| promotions and collateral to drive revenue and meet property objectives.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

]