Guest Services Agent – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19177015
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

Front Office is responsible for the smooth coordination of the guest arrival
and departure experience| acting as a central point for any guest queries and
requests.

Job Description:

Demonstrate comprehensive knowledge of Front Office procedures and the property management system

Handle all guest requests promptly| taking personal accountability to ensure guest satisfaction

Efficiently process arrival and departure guest accounts| maintaining compliance with Marriott International security| billing and hotel credit procedures

Be knowledgeable of hotel facilities and services| promoting them to guests and adopting innovative ways to up-sell additional services

Have complete understanding of the Marriott Bonvoy loyalty program and be able to confidently promote this to guests and answer any questions

Requirements:

Armed with smart solutions and a can-do attitude| the ideal candidates will be
energetic| friendly| organized and enjoy working in a team environment.
Passionate about providing personalised service to our guests| you will have
excellent interpersonal and communication skills. With a high standard of
personal presentation| the successful candidate will have similar experience
within a hotel environment. All candidates must be confident in using various
computer systems including Microsoft Office. Experience using a hotel property
management system (preferably Opera) is required. All candidates must be
available to work on a 7 day rotating roster| including holidays and weekends.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

____

__

Duty Manager – Four Points by Sheraton Melbourne Docklands – 18 Pearl River Road

APPLY HERE

Job Number 19174903
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Melbourne Docklands| 18 Pearl River
Road| Melbourne| Victoria| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Nights Guest Services Agent – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19177006
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

Front Office is responsible for the smooth coordination of the guest arrival
and departure experience| acting as a central point for any guest queries and
requests.

Job Description:

Demonstrate comprehensive knowledge of Front Office procedures and the property management system

Handle all guest requests promptly| taking personal accountability to ensure guest satisfaction

Efficiently process arrival and departure guest accounts| maintaining compliance with Marriott International security| billing and hotel credit procedures

Be knowledgeable of hotel facilities and services| promoting them to guests and adopting innovative ways to up-sell additional services

Have complete understanding of the Marriott Bonvoy loyalty program and be able to confidently promote this to guests and answer any questions

Requirements:

Armed with smart solutions and a can-do attitude| the ideal candidates will be
energetic| friendly| organized and enjoy working in a team environment.
Passionate about providing personalised service to our guests| you will have
excellent interpersonal and communication skills. With a high standard of
personal presentation| the successful candidate will have similar experience
within a hotel environment. All candidates must be confident in using various
computer systems including Microsoft Office. Experience using a hotel property
management system (preferably Opera) is required. All candidates must be
available to work overnight| on a 7 day rotating roster| including holidays
and weekends.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_

Servers – The Ritz-Carlton – Perth

APPLY HERE

Job Number 19161679
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Perth| 1 Barrack Street| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Food & Beverage Attendant – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19177000
Job Category Food and Beverage & Culinary
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:
The Food & Beverage Department is responsible for providing an exemplary
service to guests visiting our hotel’s Food & Beverage venues.

Food & Beverage Attendant

As a Food and Beverage Attendant you will be performing a variety of duties in
our all day dining restaurant during breakfast| lunch and dinner service. At
times you may be required to assist in the hotels bar| room service and
banqueting departments. Additional responsibilities include| but are not
limited to:

Opening and closing the outlet in accordance with department procedures

Operating the point of sale system and accurately performing cashiering responsibilities

Confidently| personally and professionally greeting and serving our guests| utilizing your strong sequence of service knowledge

Operate the coffee machine and be able to make a variety of quality coffees under pressure

Have a thorough knowledge of all food & beverage items and know how to describe them to guests while offering comparisons and recommendations

Maintain hotel service| operational and cleanliness standards at all times

Requirements

As someone who prides themselves on delivering personalised service to guests|
the ideal candidate will be energetic| friendly| enjoy working in a team
environment and have strong time management skills. You will have previous
experience in an upmarket or fine dining restaurant and have a willingness to
use your initiative and solve problems. As someone who enjoys taking
ownership| you will have strong communication skills and a desire to succeed
while maintaining your high standards. All candidates must be available to
work a rotating roster including public holidays and weekends and must have a
current Victorian Responsible Service of Alcohol (RSA) Certificate.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

Guest Services Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19176982
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

The Guest Services Manager is part of the Front Office department and is
responsible for the smooth coordination and supervision of the entire Front
Office area including Guest Services| Bell Desk| and Concierge| and acts as
the Management representative of the Hotel.

Job Description:

Champion personalized guest experiences in the Hotel

Ensure the smooth running of the Front Office department during a shift

Act as a management representative to ensure complete guest satisfaction

Meeting and greeting VIP guests on arrival

Thoroughly investigate safety| security and emergency matters| guest issues and room and account discrepancies

Complete accurate and detailed recording of information and distribute it to the appropriate parties

Assist the Executive Assistant Manager – Rooms in training staff according to the Sheraton standards

Delegate daily tasks to the team| coach and counsel staff to be at their best and maintain a positive work atmosphere

Assist all departments of the hotel

Requirements:

The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne.

You will have the ability to lead by example| have a positive demeanor and possess a passion for providing exceptional customer service.

Candidates will demonstrate initiative and have advanced communication| organisational and problem solving skills.

Candidates must be available to work on a 24/7 roster including holidays and weekends and have experience using the OPERA software.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_

Nights Guest Services Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19176921
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

The Guest Services Manager is part of the Front Office department and is
responsible for the smooth coordination and supervision of the entire Front
Office area including Guest Services| Bell Desk| and Concierge| and acts as
the Management representative of the Hotel.

Job Description:

Champion personalized guest experiences in the Hotel

Ensure the smooth running of the Front Office department during a shift

Act as a management representative to ensure complete guest satisfaction

Meeting and greeting VIP guests on arrival

Thoroughly investigate safety| security and emergency matters| guest issues and room and account discrepancies

Complete accurate and detailed recording of information and distribute it to the appropriate parties

Assist the Executive Assistant Manager – Rooms in training staff according to the Sheraton standards

Delegate daily tasks to the team| coach and counsel staff to be at their best and maintain a positive work atmosphere

Assist all departments of the hotel

Requirements:

The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne.

You will have the ability to lead by example| have a positive demeanor and possess a passion for providing exceptional customer service.

Candidates will demonstrate initiative and have advanced communication| organisational and problem solving skills.

Candidates must be available to work overnight| on a 7 day roster including holidays and weekends and have experience using the OPERA software.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_

Spa Attendant – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19171026
Job Category Spa
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

__

Department:

The Spa Department effectively manages the operation of The Spa at Sheraton
Melbourne| providing 5 star spa services. In addition the department oversees
the Fitness Centre| which includes a heated indoor pool and sauna and drives
recreation memberships.

Job Description:

Welcome all guests to the Spa| ensuring any special requirements are met and putting guests at ease before their treatment.

Perform Spa treatments including massage| facials| waxing| manicures/pedicures and body wraps| maintaining discretion and professionalism at all times.

Be aware of regular guests and ensure their expectations are exceeded whenever possible.

Perform reception duties including answering the phone and taking bookings| processing payments and following cashiering procedures.

Selling and up selling of retail products| spa treatments and packages.

Be actively involved in general cleaning and maintenance of all gym equipment and change room areas.

Requirements:

The successful candidate must have applicable qualifications in beauty therapy
and/or massage. With a high standard of personal presentation| the successful
candidate will have similar experience within a Spa environment. Armed with a
can-do attitude| the ideal candidates will be energetic| friendly| organized
and enjoy working in a team environment. Passionate about providing
personalised service to our guests| you will have excellent interpersonal and
communication skills. All candidates must be available to work a 7 day
rotating roster| including holidays and weekends.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

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EAM-Culinary/F&B-A – Sheraton Grand Mirage Resort – Gold Coast

APPLY HERE

Job Number 19176802
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
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_Company_
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

_Location_

The iconic Sheraton Grand Mirage Resort| Gold Coast is surrounded by lush
tropical gardens and sparkling blue lagoons| comprising 295 guest rooms and
suites| 9 meeting venues| 4 restaurants and bars in an absolute beachfront
environment.

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_Role_

Are you ready for a challenge? Do you have a passion for F&B coupled with
extensive management experience?

The Sheraton Grand Mirage Resort| Gold Coast has an exciting opportunity for
an Executive Assistant Manager position with responsibility for F&B.

The Executive Assistant Manager is the strategic business leader of the
property’s Food and Beverage operation including Terraces Restaurant| Pearls
Bar| Oyster Bar & Grill| Oasis Pool Bar| In Room Dining and our Banqueting
Department. You will be working closely with our General Manger to align and
support business propositions within the hotel.

Key Responsibilities

Effective Leadership to ensure Associates are focused on providing service that is aligned with Service Standards.

Effective management of labour costs in conjunction with Legislation and the appropriate industrial tool.

Driving and supporting corporate programs.

Development of effective working partnerships with Food & Beverage| Kitchen and Sales & Marketing.

Identification and execution of promotional opportunities in conjunction with the Sales & Marketing team.

Ensure the delivery of an exceptional Food and Beverage product and service that meets market needs.

Assisting with menu preparation in consultation with Executive Chef.

Ensure compliance with liquor licensing| WHS and Anti-Discrimination laws.

Ensure high standards of hygiene in line with HACCP| local food safety and Marriott International requirements.

Requirements

Extensive Management Experience with a background in multiple F&B outlets

Ability and enthusiasm to work in a fast-paced evolving environment

Previous hotel knowledge and experience would be an advantage

Benefits:

Free onsite parking

Free dry cleaning

Discounted meals

Bonus Plan

Discounts across the Marriott International Portfolio

World class training| strategic career development opportunities and a sense of pride in knowing that you are part of a high performing Food and Beverage Team.

Working for Sheraton and being under the Marriott International Company will
provide you with a world of opportunity.

Be your best. Start your career at Sheraton| where you don|t just work – you
belong.

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]

Service Express Attendant – Valet/Bell/Porter & In Room Dining – The Westin Melbourne – 205 Collins Street

APPLY HERE

Job Number 19176328
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Australia
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Company:

Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location:

The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street| The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Studio.

Department:

Responsible for providing first impressions| our Service Express team are
proactive| welcoming and true professionals at delighting our guests.

Job Description:

Highly active front of house position involving logging requests| assisting guests with luggage| transportation needs and general information.
Delivering amenities and other items to guest rooms.
Greet every guest and deliver personal and instinctive guest experiences every day.
Valet park guest cars.
Maintain the cleanliness standards of the Hotel driveway.
Mise en place for in-room dining orders and delivery to guest rooms.
Assist with other projects as requested by Shift Leaders and Managers.
Uphold Westin standards and the hotel|s policies and procedures.

Requirements:

Minimum availability to work 4 days and 30 hours per week. Desire to work in excess of this will be an advantage.
Organized| proactive and enjoys working with the public and in a team environment.
Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts.
Hold a valid manual drivers license.
Victorian RSA required prior to commencement.
Experience in a similar role preferred but not essential.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Strategic career development opportunities
Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide
Associate recognition programs
World class training programs

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.

Note: applicant must have Full Australian working rights for this role

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