Business Development Manager – proactive – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19153953
Job Category Sales and Marketing
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Hotel

Identifies new or existing Corporate Accommodation| MICE and PCO accounts to meet property sales strategy.

Understands or is familiar with the fundamentals of assigned accounts.

Develops a sales plan to generate business from identified markets/accounts.

Determines the account’s needs| Marriott’s objectives| and marketing activities of each assigned market/account.

Continuously communicates the benefits of the hotel to the customer.

Drives/manages account transient| group and catering production through improved customer loyalty by excellent account management.

Negotiates group rates for assigned accounts.

Prospects new business through phone solicitation| outside sales calls| customer visits to the hotel| trade shows| sales blitzes| direct mail| newspaper/journal research and other customer interaction or research.

Develops marketing intelligence: new product ideas| competition activities| new customer trends and performance.

Spends majority of time in face-to-face customer interaction outside of the hotel.

Sells the benefits of the Sales Center/property sales and event management.

Strives to meet measurable targets and goals| as assigned for individual and team.

May assist with site inspections for key clients.

Keeps an accurate record of all bookings-confirmed| tentative| proposed| to be completed weekly and passed to the Reactive Sales Team.

Maintains activity information in Opera to ensure accurate and up to date booking information.

Understands the overall market- competitors’ strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Executes sales strategy to achieve the goals of the hotel.

Ensures monthly revenue targets are met.

Food & Beverage Outlets

Manages the development and implementation of promotional plans| advertising and marketing programs to generate sales| revenue and market exposure.
Works with the Marketing team on marketing and advertising strategies and projects to achieve objectives.
Serves as the primary liaison between operational management and the marketing team for assigned projects and marketing.
Verifies that revenue opportunities are maximized. Administers and manages annual budgets for assigned products.
Prepares accurate ROI forecasts for projects and an actualized project critique and P& L.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

MUST HAVE RIGHTS TO WORK IN AUSTRALIA

_

Events Manager – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 19155820
Job Category Sales and Marketing
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Following the completion of a $50m renovation| Sheraton Grand Sydney Hyde Park
is excited to open this new role to join our events team

EXPERIENCE MORE

• Responsible for the Management of assigned conventions| meetings and
incentives from initial contact to completion

• Coordinates with sales| property departments and customer to ensure
consistent| high level service throughout the pre-event| event and post-event
phases of property events

• Committed to providing and ensuring exceptional customer service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations

ABOUT YOU

• Strong knowledge of Microsoft word| excel| powerpoint and outlook
applications

• Previous experience using Opera Hotel Systems is desirable

• Enthusiastic to escalate your career

• Self-motivated| driven and energized in a fast paced environment

• Armed with smart solutions and a can-do attitude

• Energised in a fast paced environment

LET THE BENEFITS BEGIN

• Discounted Accommodation and Food and Beverage at Marriott International
worldwide

• Rewards and recognition program

• Training and development opportunities

• Discounted parking

• Dry Cleaning provided

_

Assistant Bar Manager – Pier One Sydney Harbour – Autograph Collection

APPLY HERE

Job Number 19155783
Job Category Food and Beverage & Culinary
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Inspect grooming and attire of staff| and rectify any deficiencies.
Communicate with guests| other employees| and/or departments to ensure guest
needs are met. Ensure staff is working together as a team. Monitor dining
rooms for seating availability| service| safety| and well being of guests.
Complete work orders for maintenance repairs. Complete scheduled inventories
of supplies| food| and liquor. Check stock and requisition necessary supplies.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all
times. Communicate last call at designated closing time. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees. Develop and maintain positive working
relationships with others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Manager| Field Marketing| ANZP – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 19155730
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

TASK SCOPE

Marriott International is seeking a Field Marketing Manager to join the
Field Marketing Services function within the Australia| New Zealand and
Pacific Islands (ANZP) above property marketing team. This is an excellent
opportunity to join a forward-thinking team and grow your marketing career
with the world’s largest hotel company.

This role has a focus on driving awareness and incremental revenue to hotels
within the ANZP region through integrated marketing across owned| earned and
paid channels and will be responsible for facilitating the roll-out of
marketing and communications initiatives within the ANZP region| in accordance
with the company’s global strategic objectives.

Additionally| the role will provide consultative marketing support to property
level teams| including new opening hotels| to ensure compliance and
participation with applicable policies and initiatives and to promote
knowledge and best practice sharing.

The role will also work closely with other ANZP above property teams|
including Field Digital Services| as well as APAC and global brand| loyalty
and PR teams.

The position will report directly into the Area Director of Marketing (ADOM)
and will have one direct report (Field Marketing Executive). The role is
suitable for applicants with qualifications in marketing and communications
and at least 4 years’ managerial experience working in marketing| with
specific exposure to above property or ‘cluster’ marketing in hospitality
and/or travel within the ANZP or wider Asia Pacific region.

KEY RESPONSIBILITIES

Co-develop and manage the implementation of above property marketing initiatives across loyalty| brand| MICE and food and beverage (F&B) within the ANZP region

Assist in the development of event activations and project manage from outset through to activation| including venue| supplier and partner liaison| run sheets and management of invitations and RSVPs

Collaborate with the ADOM to identify| negotiate and activate strategic partnership opportunities with aligned third parties

Prepare briefs and liaise with agencies on above property marketing projects and campaigns

Brief photographers and videographers on marketing guidelines/standards per brand/project and provide consultative support for hotels on photography and videography requirements

Source and negotiate influencer collaborations in support of above property marketing initiatives

Assist with negotiation of regional and cluster media buys with key publications and media agencies

Own media relationships and develop reports and post-activity analysis

Provide comprehensive support for pre-opening hotels’ marketing needs

Research and report on consumer and market insights and implement learnings and/or act on opportunities where applicable

Manage the Field Marketing Executive| including prioritization of day-to-day workload and longer-term personal development

EXPERIENCE & COMPETENCIES

MARKETING & COMMERCIAL:

Thorough understanding of marketing principles and at least 4 years’ related managerial work experience

Experience working in an above property or ‘cluster’ hotel marketing role

Knowledge of Australian media landscape

Commercially minded with strong business acumen

Creative thinker with ability to connect creativity to business outcomes

Analytical nature – can interpret data into meaningful insights and actions

GENERAL:

Strong customer service orientation; takes initiative| anticipates needs

Excellent planning skills

High attention to detail

Problem solver – solutions focused

Professional demeanour

Able to work both independently and as part of a team

Strong communicator – fluent in verbal English

Advanced English writing capability

Proficient in Microsoft Office programs| particularly Excel| Power Point and Word

Professional inter-personal and networking skills

ADVANTAGEOUS:

F&B marketing experience

Experience in a matrix organization

Proficient in advanced software programs| such as Photoshop and InDesign

_

Sales Manager-Catering – Four Points Perth – Four Points by Sheraton Perth – 707 Wellington Street

APPLY HERE

Job Number 19154217
Job Category Sales and Marketing
Location Four Points by Sheraton Perth| 707 Wellington Street| Perth|
Western Australia| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveller seeking balance| there’s Four Points.
With 278 stylishly comfortable rooms| our Hotel is a home away from home for
business and leisure travellers alike. We|re in a great location opposite the
Perth Arena and close to the Northbridge entertainment and dining district.

At the heart of our thriving Hotel is our team of Sales and Marketing
associates| who are passionate about looking after our guests and each other –
they work hard and have fun doing it!

We require a high-energy individual to manage our busy Catering Sales
operation. As our ideal candidate you will be responsible for the effective
coordination and management of corporate and social events| from initial
contact through to planning| implementation and execution.

Your strengths are accuracy and attention to detail| and effective time-
management| which complement your experience gained from a similar Catering
Sales role and environment. But above all you|ll be a |people| person.

Existing| unrestricted work entitlements are essential.

The Sales Manager-Catering is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximise revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximises revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Assistant Restaurant Manager (Harrisons Restaurant) – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 19157932
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas.

Department

Harrisons Restaurant by Spencer Patrick is an exclusive fine dining restaurant
located within the Sheraton Grand Mirage Resort. Proudly serving a menu
crafted by Spencer Patrick showcasing local and fresh ingredients.

The successful applicant will have:

Previous food & beverage leadership experience| ideally in a hotel environment

Excellent time management| managerial and organisational skills

Proven success in developing high performing teams and the ability to lead by example

Extensive food and beverage knowledge within a fine dining environment

Responsible Service of Alcohol Certificate of Attainment

Armed with smart solutions and a can-do attitude

Energized in a fast paced environment

Flexible availability| including weekends and public holidays

Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.

Responsibilities include and are not limited to:

Assist the Manager| Restaurants and Food & Beverage Manager with the daily operation of the Restaurant

Ensure maximum guest satisfaction and profit contribution

Handle guest requests| inquiries and complaints effectively and efficiently

Provide ongoing training and coaching to the restaurant team

Ensure accuracy with requests| orders and service delivery

Thorough knowledge of MICROS POS system

Maintain standards of hygiene and food handling

Promote safety and support WHS practices

Enjoy the benefits of unlimited career opportunities| discounted meals|
exceptionally generous accommodation discounts at our 5 star International
Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a
job| it’s a lifestyle. Be your best. Grow your career with Sheraton| where you
don’t just work – you belong.

_

Sales Manager – The Westin Perth – 480 Hay Street

APPLY HERE

Job Number 1900033V
Job Category Sales and Marketing
Location The Westin Perth| 480 Hay Street| Perth| Western Australia|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Marketing & Communications Manager – W Brisbane – 81 North Quay

APPLY HERE

Job Number 19155676
Job Category Sales and Marketing
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Manager| MDS Client Service Support – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 19158024
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

This position is responsible for supporting Marriott Digital Services (MDS)
client services teams| with a focus on the MDS teams located in the Asia-
Pacific Excluding China (APEC) and Greater China (GC) regions.

The Manager| MDS Client Service Support| delivers in-depth training| serves as
the main point-of-contact for new and existing agency relationships| helps set
and monitor appropriate regional KPIs and work utilization reports| all in an
effort to ensure a successful partnership between MDS and the regions it
supports. This role also serves as a bench level of support for the
comprehensive Marriott Digital Services (MDS) digital service programs for
hotels globally| within the corporate-based MDS team| providing support as
needed to MDS client services teams around the world. The Manager| MDS Client
Service Support will be assigned to digital programs comprising of a range of
program levels and complexities| when demand requires.

The Manager| MDS Client Services Support| will lead and/or coordinate all
regional training efforts pertaining to client service fundamentals and best
practices| including but not limited to search engine optimization (SEO)|
search| content| paid media| merchandising| MDS reporting| MDS systems and
processes| Marriott Digital enterprise systems and processes| digital
marketing strategies| and other topics relevant to the MDS programs. The
Manager will be responsible for evaluating specific needs within the region|
and deploying training accordingly.

Marriott Digital Services (MDS) is an in-house digital services team. MDS
provides hotels with a variety of digital services| and functions as an
agency-like model with Marriott International.

CANDIDATE PROFILE

Education and Experience

4+ year’s experience in an online agency or client services position is required or equivalent experience
3+ year’s experience in leading project teams and implementing digital strategies or equivalent experience
BS/BA degree in marketing or related field or equivalent certification from higher education

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies:

Supporting Operations:

Develops and facilitates the onboarding and training of new associates within the Client Services organization.
Coordinates training sessions and materials| delivered virtual and/or in-person| to support new and existing tactics and systems utilized within the program.
Creates and sustains new training and communication methods to keep team informed and engaged.
Provides feedback to continually improve work processes and systems that support program execution.
Solicit feedback from properties to ensure program tactics meet their needs and demands.
Actively participates and engages in internal and external special projects to broaden skill set.
Engages in frequent communication with Digital Services team through established platforms.
Establishes and maintains complete and up-to-date information on all properties status and performance.
Supports department-wide efforts to improve Digital Service culture and work environment.
Contributes to Digital Services blog.
Works with internal Operations team to guarantee program tactics are executed on-time and at a high-quality.
Attends industry training and conferences to increase subject matter expertise and deepen skills.
Actively seeks out opportunities to learn more about the digital industry.

Client Service Vendor Management:

Act as a strategic point of contact between MDS and global client service agency partners| particularly those within APEC and GC.
Makes strategic recommendations| plans and actions for APEC/GC client services agency partners.
Provides| builds and leads all necessary training to all client services agency partners team members.
Completes and reports out on regular updates to the client services agency partners KPI dashboard and key areas of focus to client services agency partners.
Assists with the processing of client services agency partners invoicing.
Monitors and tracks partner progress to performance against programs and goals.
Responsible and accountable for all communication between MDS & APEC/GC client services agency partners

Bench Digital Client Services:

Delivers against all aspects of the Digital Service’s program offering. This
includes:

Ensures effective client communication

Schedules and leads all client calls throughout enrollment period.

Collects hotel specific information from clients regarding needs and expectations| answers questions about the program| digital channels and Marriott initiatives.

Ensures appropriate documentation is delivered throughout program engagement.

Monitors the impact of the program versus goals and proactively communicates with clients about need for changes in strategic direction.

Manages program deliverables within expected timelines

Coordinates with operations team| paid media teams and vendors to guarantee all program deliverables are executed on time.

Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.

Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on client needs.

Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.

Engages in frequent| active engagement with corporate Digital team(s) to ensure alignment| pull-through| and two-way communication about the status| performance| opportunities| and issues related to digital programs and initiatives.

Identifies and deploys resources required to execute program tactics and coordinates with project teams to resolve or escalate performance issues.

Analyzes results and reports on progress

Monitors program results and business goals in line with the cadence of the program tier| exercising critical and analytical thinking of results.
Builds quarterly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.
Schedules and leads quarterly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.
Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance the program.
Answers hotel/owner questions| as appropriate.

Maintains client satisfaction and retention

Meets goals as defined by client satisfaction survey and annual renewal targets.
Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.
Ensures consistency in service throughout the program agreement and when hotels are due for renewal| solicits reenrollment.

Additional Responsibilities

Attends and participates in all relevant internal and external meetings.
Informs| updates| and provides information to managers and co-workers in a timely manner.
Presents ideas| expectations and information in a concise| organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Solid working knowledge of and experience in online marketing channels| including but not limited to SEO| paid media| retargeting| merchandising| email marketing| social media marketing and content marketing.
Attention to detail| high energy.
Project Management skills with the ability to manage multiple projects simultaneously.
Strong Client Services approach.
Effective presentation skills.
Ability to analyze data across multiple reporting sources and create presentations detailing trends| projections| performance| etc.
Proficient in Microsoft Office (excel| word| powerpoint)
Demonstrates self-confidence| energy and enthusiasm.
Effective written and oral communications skills| including presentations.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

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Sales Manager – Brisbane Marriott Hotel – 515 Queen Street

APPLY HERE

Job Number 19153974
Job Category Sales and Marketing
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Brisbane Marriott Hotel is searching for a dynamic| passionate Sales
professional who is looking to embark on their career within the worlds
largest Hotel chain.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

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