Rooms Division Manager – The Tasman – a Luxury Collection Hotel

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Job Number 19147863
Job Category Rooms and Guest Services Operations
Location The Tasman| a Luxury Collection Hotel| Hobart| 34 Davey Street|
Hobart| Southern Territory| Australia
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

The Tasman| which marks Marriott International’s debut in Tasmania| will
reside in an assortment of repurposed heritage buildings and will form a
prominent position in Parliament Square – a new design-led| urban development
set to revitalise Hobart’s city centre.

Upon opening| this hotel will boast 152 luxuriously appointed guest rooms and
suites with carefully restored features| including original windows| floor
boards and fireplaces. The hotel’s corridors will showcase exclusive pieces
from local artists| while an upscale restaurant| lobby lounge| and a
destination cocktail bar will offer a variety of dining experiences that
reflect the spirit of the destination.

The hotel is due to open in Sep 2020

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_

Manager| Digital Consulting| MDS| ANZP – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 20020873
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The Manager| Digital Consulting| MDS ANZP is directly responsible for the
daily management of digital activation efforts for hotels participating in
Marriott Digital Services (MDS) programs within the Asia Pacific Excluding
China (APEC) region. The digital programs are focused on providing
comprehensive search engine optimization (SEO) services| including| but not
limited to| HWS Content Management| Program Performance and Reporting| and
Paid Media Management. The Manager| Digital Consulting| MDS ANZP acts as the
main point of contact for the hotels and is the liaison between internal
teams| ensuring all deliverables are met and tactics are executed on time.
This position is responsible for setting program strategy| defining
expectations| providing performance reports and ensuring the highest level of
service is provided. This position reports to the Director| Digital
Consulting| MDS ANZP.

The MDS team provides digital solutions for all Marriott brand hotels|
globally. This centralized in-house team provides individual hotels with a
range of digital services| and functions as an agency-like model within the
Global Digital organization.

CANDIDATE PROFILE

Education and Experience

BS/BA degree from an accredited university in Business Administration| Marketing| Hospitality| or related major| preferred.

2+ years digital marketing experience required| experience with hotels a plus.

Agency work experience preferred; primarily in a property services/account services role.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

Ensure programs provide a cohesive digital strategy| through the use of search| paid media| and reporting tactic execution.

Manage and track all program tactics to ensure deliverables are met and executed on-time.

Tracks time against billing and non-billable activities to ensure cost recoverability.

Build and maintain long-term relationships with new and existing properties through open communication.

Schedule and lead property discovery and reporting calls throughout enrollment period.

Manage and implement strategic keyword strategy through optimization of on and offsite tactics.

Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.

Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.

Monitors the impact of the program and proactively communicates a change in strategy when necessary.

Identifies when hotels are up for renewal and proactively solicits re-enrollment.

Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.

Meets goals as defined by client satisfaction survey and annual renewal targets.

Supporting Operations

Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.

Provides feedback to continually improve work processes and systems that support program execution.

Solicit feedback from properties to ensure program tactics meet their needs and demands.

Assists in successfully onboarding and training new employees.

Actively participates and engages in internal and external special projects to broaden skill set| as appropriate.

Engages in frequent communication with MDS support teams through established platforms.

Establishes and maintains complete and up-to-date information on all properties status and performance.

Supports department-wide efforts to improve MDS culture and work environment.

Attends training and conferences to increase subject matter expertise and deepen skills.

Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities

Attends and participates in all relevant internal and external meetings.

Informs| updates| and provides information to managers and co-workers in a timely manner.

Presents ideas| expectations and information in a concise| organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Answers hotel/owner questions as appropriate.

Performs other reasonable duties as assigned by manager.

_

Catering & Events Manager – W Melbourne – 435 Collins Street

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Job Number 20011946
Job Category Event Management
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence| energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity| manages time well| and is highly visible in
areas of responsibility.

• Builds a positive work environment by demonstrating self confidence| energy
and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees| customers and guests| vendors and
suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and
customers.

• Manages the quality process in areas of customer service and employee
satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings| conferences and catered corporate and social
events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure
successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development| training| and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate
tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee|s needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

_

Sales Manager – Corporate & MICE – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011938
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business across the corporate| group & MICE markets to
achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Manager| Digital Consulting| MDS| ANZP – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 20026787
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The Manager| Digital Consulting| MDS ANZP is directly responsible for the
daily management of digital activation efforts for hotels participating in
Marriott Digital Services (MDS) programs within the Asia Pacific Excluding
China (APEC) region. The digital programs are focused on providing
comprehensive search engine optimization (SEO) services| including| but not
limited to| HWS Content Management| Program Performance and Reporting| and
Paid Media Management. The Manager| Digital Consulting| MDS ANZP acts as the
main point of contact for the hotels and is the liaison between internal
teams| ensuring all deliverables are met and tactics are executed on time.
This position is responsible for setting program strategy| defining
expectations| providing performance reports and ensuring the highest level of
service is provided. This position reports to the Director| Digital
Consulting| MDS ANZP.

The MDS team provides digital solutions for all Marriott brand hotels|
globally. This centralized in-house team provides individual hotels with a
range of digital services| and functions as an agency-like model within the
Global Digital organization.

CANDIDATE PROFILE

Education and Experience

BS/BA degree from an accredited university in Business Administration| Marketing| Hospitality| or related major| preferred.

2+ years digital marketing experience required| experience with hotels a plus.

Agency work experience preferred; primarily in a property services/account services role.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

Ensure programs provide a cohesive digital strategy| through the use of search| paid media| and reporting tactic execution.

Manage and track all program tactics to ensure deliverables are met and executed on-time.

Tracks time against billing and non-billable activities to ensure cost recoverability.

Build and maintain long-term relationships with new and existing properties through open communication.

Schedule and lead property discovery and reporting calls throughout enrollment period.

Manage and implement strategic keyword strategy through optimization of on and offsite tactics.

Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.

Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.

Monitors the impact of the program and proactively communicates a change in strategy when necessary.

Identifies when hotels are up for renewal and proactively solicits re-enrollment.

Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.

Meets goals as defined by client satisfaction survey and annual renewal targets.

Supporting Operations

Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.

Provides feedback to continually improve work processes and systems that support program execution.

Solicit feedback from properties to ensure program tactics meet their needs and demands.

Assists in successfully onboarding and training new employees.

Actively participates and engages in internal and external special projects to broaden skill set| as appropriate.

Engages in frequent communication with MDS support teams through established platforms.

Establishes and maintains complete and up-to-date information on all properties status and performance.

Supports department-wide efforts to improve MDS culture and work environment.

Attends training and conferences to increase subject matter expertise and deepen skills.

Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities

Attends and participates in all relevant internal and external meetings.

Informs| updates| and provides information to managers and co-workers in a timely manner.

Presents ideas| expectations and information in a concise| organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Answers hotel/owner questions as appropriate.

Performs other reasonable duties as assigned by manager.

_

Assistant Banquets Manager – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 20029878
Job Category Event Management
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Restaurant Manager – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 20029457
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas| award winning restaurants and bars. If you
have a 5 star attitude towards service and enjoy working in a fast-paced
hospitality environment| this is the job for you!

Department

We are currently seeking a Restaurant Manager. A leader to inspire the team to
deliver exceptional service standards| create memorable experiences and drive
revenues. A strong leader who has a passion for food and beverage and enjoys
interaction with people. The positon reports directly to the Food and Beverage
Manager and is very much a hands on positon.

Responsibilities include and are not limited to:

•Responsible for the supervision| training and certification of associates

•Inspiring and motivating the team to deliver exceptional guest service
everytime

•Role-model and deliver outstanding and memorable F&B experience for guests

•Design and implement new and fresh initiatives within area of expertise to
enhance guest experience and drive revenue

•Maintain all equipment within the venues eg menus| linen| china| glass

•Drive corporate or Hotel specific programs that affect guest satisfaction and
profitability in the venues

The successful applicant will have:

•Proven experience of F&B leadership within in a 5 luxury environment

•Excellent organisational skills| able to implement and consistently comply
with Marriott brand standards

•Strong understanding of labour costs and productivity| able to prepare
forecasts & rosters| reviewing daily revenues and expenses.

•Superior understanding and implementation of all HACCP requirements

•Strong leadership| fostering pride| able to follow and give clear directions

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.

IT Manager – W Brisbane – 81 North Quay

APPLY HERE

Job Number 20028496
Job Category Information Technology
Location W Brisbane| 81 North Quay| Brisbane| Queensland| Australia VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

As a member of the property management staff| contributes advanced knowledge
and skill in technology and general hospitality business knowledge to support
the property and technology Information Resources objectives. Position is
responsible to the property for all technology planning| decision-making|
implementation| and maintenance. May interfaces with vendors| owners|
Executive Committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally| 2-4 years experience in
like position.

• Previous experience in IR Global Field Services or Marriott Systems Support
desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

__Ensuring Client Technology Needs are Met_ _

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Monitors| ensures and manages the acquisition and maintenance of property
based systems.

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Maintains| inspects and repairs equipment.

• Inspects and ensures the maintenance of the equipment or the environment.

• Ensures that computer and network operations are monitored at the property|
backup/recovery functions are performed on scheduled basis and administration
functions for hardware| operating and application systems are maintained and
completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications
systems are functional at all times.

• Ensures solutions are consistent with the client|s needs and brand specific
IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new
applications| provide user tips| alert users of system problems and inform
staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and
system performance.

__Managing Projects and Policies_ _

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Monitors processes and evaluates information according to SOP and LSOP
requirements.

• Enforces IR policies and standards protecting company hardware| software and
other resources at the property.

• Directs maintenance of equipment and installed software applications
inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Performs an assessment of needs| ensuring compliance with brand specific
standards| budget and capital requirements.

• Determines priorities| schedules| plans and necessary resources to ensure
completion of any property projects on schedule and according to
specification.

• Ensures problems are correctly reported| routed| tracked and solved| with
the system user being informed of situation at all times.

• Ensures proper asset management.

• Performs on-site monitoring of all projects.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Coordinates property efforts| prioritizes needs and communicates those needs
to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point
for problem resolution.

_

Complex Marketing Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 20020178
Job Category Sales and Marketing
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 7000+ properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

This role will providing marketing expertise for the following two hotels:
Sheraton Melbourne Hotel and Four Points by Sheraton| Melbourne| Docklands.

Overview:

The Complex Marketing Manager creates and executes property-level
communications to our customers. Under the leadership of the Complex Director
of Sales & Marketing| this role promotes on-brand messaging to customers
through traditional| digital| and social media channels all with the goal of
enhancing the image of both hotels.

Job Description:

Working closely with the Director of Sales & Marketing to execute all marketing activities that maximize awareness and revenue for the Marriott International and maintain the annual Sales and Marketing strategy plan.

Partners with Operations| Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
Manage the online marketing function of the Hotel website| uploading of special offers page| monitoring of third party and competitor websites to source new marketing opportunities
Facilitates social media engagement and updating content in local digital channels
Coordinate media| editorial and photo opportunities with local media contacts to promote the Hotel.
Coordinate and liaise with advertising agencies for the development of all accommodation and food and beverage advertisements and strategic placement.
Communicate brand initiatives and monitor all areas of the Hotel adhere to brand standards.
Maintain the Hotel media database| with particular emphasis on food critics and bloggers.
Write media releases and monitor media clippings in order to reach media impressions goals.

Requirements:

Similar marketing experience within a 4 or 5 star hotel
Tertiary qualified| marketing focus a distinct advantage
Advanced computer skills including MS Office and knowledgeable with digital space and social media
Exceptional attention to detail| verbal and written communication skills with a creative flair
Self motivated and proactive with the ability to work effectively with others

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

Restaurant and Bar Manager (Full Time) – Aloft Perth – 27 Rowe Avenue

APPLY HERE

Job Number 20019607
Job Category Food and Beverage & Culinary
Location Aloft Perth| 27 Rowe Avenue| Perth| Western Australia| Australia

Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_