Complex Marketing Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 20020178
Job Category Sales and Marketing
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 7000+ properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

This role will providing marketing expertise for the following two hotels:
Sheraton Melbourne Hotel and Four Points by Sheraton| Melbourne| Docklands.

Overview:

The Complex Marketing Manager creates and executes property-level
communications to our customers. Under the leadership of the Complex Director
of Sales & Marketing| this role promotes on-brand messaging to customers
through traditional| digital| and social media channels all with the goal of
enhancing the image of both hotels.

Job Description:

Working closely with the Director of Sales & Marketing to execute all marketing activities that maximize awareness and revenue for the Marriott International and maintain the annual Sales and Marketing strategy plan.

Partners with Operations| Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
Manage the online marketing function of the Hotel website| uploading of special offers page| monitoring of third party and competitor websites to source new marketing opportunities
Facilitates social media engagement and updating content in local digital channels
Coordinate media| editorial and photo opportunities with local media contacts to promote the Hotel.
Coordinate and liaise with advertising agencies for the development of all accommodation and food and beverage advertisements and strategic placement.
Communicate brand initiatives and monitor all areas of the Hotel adhere to brand standards.
Maintain the Hotel media database| with particular emphasis on food critics and bloggers.
Write media releases and monitor media clippings in order to reach media impressions goals.

Requirements:

Similar marketing experience within a 4 or 5 star hotel
Tertiary qualified| marketing focus a distinct advantage
Advanced computer skills including MS Office and knowledgeable with digital space and social media
Exceptional attention to detail| verbal and written communication skills with a creative flair
Self motivated and proactive with the ability to work effectively with others

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

Restaurant and Bar Manager (Full Time) – Aloft Perth – 27 Rowe Avenue

APPLY HERE

Job Number 20019607
Job Category Food and Beverage & Culinary
Location Aloft Perth| 27 Rowe Avenue| Perth| Western Australia| Australia

Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Restaurant Manager – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 20002661
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas| award winning restaurants and bars. If you
have a 5 star attitude towards service and enjoy working in a fast-paced
hospitality environment| this is the job for you!

Department

We are currently seeking a Restaurant Manager. A leader to inspire the team to
deliver exceptional service standards| create memorable experiences and drive
revenues. A strong leader who has a passion for food and beverage and enjoys
interaction with people. The positon reports directly to the Food and Beverage
Manager and is very much a hands on positon.

Responsibilities include and are not limited to:

•Responsible for the supervision| training and certification of associates

•Inspiring and motivating the team to deliver exceptional guest service
everytime

•Role-model and deliver outstanding and memorable F&B experience for guests

•Design and implement new and fresh initiatives within area of expertise to
enhance guest experience and drive revenue

•Maintain all equipment within the venues eg menus| linen| china| glass

•Drive corporate or Hotel specific programs that affect guest satisfaction and
profitability in the venues

The successful applicant will have:

•Proven experience of F&B leadership within in a 5 luxury environment

•Excellent organisational skills| able to implement and consistently comply
with Marriott brand standards

•Strong understanding of labour costs and productivity| able to prepare
forecasts & rosters| reviewing daily revenues and expenses.

•Superior understanding and implementation of all HACCP requirements

•Strong leadership| fostering pride| able to follow and give clear directions

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.

Manager| Digital Consulting| MDS| ANZP – Sydney Area Office – Sheraton Grand Sydney Hyde Park

APPLY HERE

Job Number 20020873
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The Manager| Digital Consulting| MDS ANZP is directly responsible for the
daily management of digital activation efforts for hotels participating in
Marriott Digital Services (MDS) programs within the Asia Pacific Excluding
China (APEC) region. The digital programs are focused on providing
comprehensive search engine optimization (SEO) services| including| but not
limited to| HWS Content Management| Program Performance and Reporting| and
Paid Media Management. The Manager| Digital Consulting| MDS ANZP acts as the
main point of contact for the hotels and is the liaison between internal
teams| ensuring all deliverables are met and tactics are executed on time.
This position is responsible for setting program strategy| defining
expectations| providing performance reports and ensuring the highest level of
service is provided. This position reports to the Director| Digital
Consulting| MDS ANZP.

The MDS team provides digital solutions for all Marriott brand hotels|
globally. This centralized in-house team provides individual hotels with a
range of digital services| and functions as an agency-like model within the
Global Digital organization.

CANDIDATE PROFILE

Education and Experience

BS/BA degree from an accredited university in Business Administration| Marketing| Hospitality| or related major| preferred.

2+ years digital marketing experience required| experience with hotels a plus.

Agency work experience preferred; primarily in a property services/account services role.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

Ensure programs provide a cohesive digital strategy| through the use of search| paid media| and reporting tactic execution.

Manage and track all program tactics to ensure deliverables are met and executed on-time.

Tracks time against billing and non-billable activities to ensure cost recoverability.

Build and maintain long-term relationships with new and existing properties through open communication.

Schedule and lead property discovery and reporting calls throughout enrollment period.

Manage and implement strategic keyword strategy through optimization of on and offsite tactics.

Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.

Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.

Monitors the impact of the program and proactively communicates a change in strategy when necessary.

Identifies when hotels are up for renewal and proactively solicits re-enrollment.

Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.

Meets goals as defined by client satisfaction survey and annual renewal targets.

Supporting Operations

Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on-time and at a high-quality.

Provides feedback to continually improve work processes and systems that support program execution.

Solicit feedback from properties to ensure program tactics meet their needs and demands.

Assists in successfully onboarding and training new employees.

Actively participates and engages in internal and external special projects to broaden skill set| as appropriate.

Engages in frequent communication with MDS support teams through established platforms.

Establishes and maintains complete and up-to-date information on all properties status and performance.

Supports department-wide efforts to improve MDS culture and work environment.

Attends training and conferences to increase subject matter expertise and deepen skills.

Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities

Attends and participates in all relevant internal and external meetings.

Informs| updates| and provides information to managers and co-workers in a timely manner.

Presents ideas| expectations and information in a concise| organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Answers hotel/owner questions as appropriate.

Performs other reasonable duties as assigned by manager.

_

Reservations Manager – The Westin Melbourne – 205 Collins Street

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Job Number 20020690
Job Category Reservations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Company

Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. Offering the most powerful portfolio in the industry| our 30 brands
and 7|000+ properties across 131 countries and territories give people more
ways to connect| experience and expand their world. Learn about our brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location

The Westin Melbourne hotel is an oasis in the heart of the city|s bustling
Central Business District. With a commanding location on Collins Street|
arguably Australia|s premier street. The Westin Melbourne preserves wellness
in travel with a number of signature brand offerings including our Westin
Heavenly® Beds| Gear Lending by New Balance®| and WestinWORKOUT® Fitness
Studio.

Department:

Reservations: Maximize overall hotel revenue while balancing profitability; at
the same time responsible for managing day-to-day operations of the
Reservations Department

Job Description:

Reporting directly to the Complex Director of Revenue Management| you will be
required to ensure an efficient and smooth operation of the Reservations
Department; as well to maximize hotel room revenue through effective pricing
and inventory management.

Key responsibilities of this role include but are not limited to:

Reservations

Lead a reservations team that works together with trust and takes responsibility to meet the goals of the department/hotel

Recruit| train and mentor the reservations agents

Provides courteous| efficient and professional service to create an experience for all guests

Handle elevated customer queries and complaints relating to Rooms Reservations

Manage reservation sales to ensure business practices are consistent with the hotel revenue management goals

Familiar with the loyalty program and proactively drive the SPG enrolment

Establish and maintain a network of clients to enhance the occupancy levels and room yield

Requirements:

The successful applicant will have:

Front Office / Reservations experience & minimum 2 years’ Reservations Management background

Proven experience managing and motivating staff

Ability to identify trends in the market and apply this knowledge to maximize revenue

Excellent knowledge of Opera and Microsoft Excel

Effective communication skills

Self-motivated and target driven

Outstanding attention to detail

Strong follow up and good time management

Benefits

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Strategic career development opportunities

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Associate recognition programs

World class training programs

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.

_

Manager on Duty – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 20011022
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Position Summary:

The role of the Manager on Duty will be to ensure that the requests and needs
of all guests are accommodated. The Manager on Duty will be responsible for
the smooth operation of the Front Office department during shift| acting as
the management representative for the Hotel to ensure complete guest and
patron satisfaction. Duty Manager will assist the Front Office Manager with
all aspects of departmental operations| making business decisions for the unit
in the absence of thereof| taking into account the Hotel’s philosophies|
standards and procedures.

Core Activities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Handles complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service| operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations| recognizes performance| and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Supporting Management of Front Desk Team

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Additional Responsibilities

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Preferred Attributes and Qualifications:

Previous experience in similar role

Managerial experience

Excellent Customer Service Skills

Proven ability to work under pressure

Full working rights in Australia essential to be considered for the role

We appreciate your interest in working with Sheraton Grand Sydney Hyde Park.
At this stage| only those successful in gaining an interview will be contacted
directly.

_

Nights Guest Services Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 20009692
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

The Guest Services Manager is part of the Front Office department and is
responsible for the smooth coordination and supervision of the entire Front
Office area including Guest Services| Bell Desk| and Concierge| and acts as
the Management representative of the Hotel.

Job Description:

Champion personalized guest experiences in the Hotel

Ensure the smooth running of the Front Office department during a shift

Act as a management representative to ensure complete guest satisfaction

Meeting and greeting VIP guests on arrival

Thoroughly investigate safety| security and emergency matters| guest issues and room and account discrepancies

Complete accurate and detailed recording of information and distribute it to the appropriate parties

Assist the Executive Assistant Manager – Rooms in training staff according to the Sheraton standards

Delegate daily tasks to the team| coach and counsel staff to be at their best and maintain a positive work atmosphere

Assist all departments of the hotel

Requirements:

The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne.
You will have the ability to lead by example| have a positive demeanor and possess a passion for providing exceptional customer service.
Candidates will demonstrate initiative and have advanced communication| organisational and problem solving skills.
Candidates must be available to work overnight| on a 7 day roster including holidays and weekends and have experience using the OPERA software.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide
Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
Associate recognition programs
Discount CBD parking
World class training programs
Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

_

Catering & Events Manager – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011946
Job Category Event Management
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence| energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity| manages time well| and is highly visible in
areas of responsibility.

• Builds a positive work environment by demonstrating self confidence| energy
and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees| customers and guests| vendors and
suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and
customers.

• Manages the quality process in areas of customer service and employee
satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings| conferences and catered corporate and social
events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure
successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development| training| and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate
tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee|s needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

_

Sales Manager – Corporate & MICE – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 20011938
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business across the corporate| group & MICE markets to
achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

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Rooms Operations Manager – Pier One Sydney Harbour – Autograph Collection

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Job Number 20011773
Job Category Rooms and Guest Services Operations
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area
departments (e.g.|Front Office| Engineering/Maintenance|Housekeeping) and
managing staff. Strives to continually improve guest and employee satisfaction
and maximize the financial performance of the department. Monitors compliance
withstandards and procedures. Leads specific team while assisting with meeting
or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game
plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence| energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area
departments (e.g.| Front Office| Engineering/Maintenance| Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms| comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room
goals.

• Performs hourly job functions as needed.

• Performs other duties| as assigned| to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable
for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager
(GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed
in a timely fashion.

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