Duty Manager – Four Points by Sheraton Melbourne Docklands – 18 Pearl River Road

APPLY HERE

Job Number 19174903
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Melbourne Docklands| 18 Pearl River
Road| Melbourne| Victoria| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Food & Beverage Attendant – In Room Dining – Sheraton Grand Mirage Resort – Gold Coast

APPLY HERE

Job Number 19169074
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location

Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton
Mirage Resort and Spa Gold Coast comprises of approximately 300 guest rooms|
four award winning restaurants and bars| and a luxurious spa retreat| all in
an absolute beachfront environment.

Department

In Room Dining at Sheraton Grand Mirage Resort| Gold Coast is very busy
department that works closely together to ensure all guest orders and
amenities are delivered to rooms promptly and with impeccable service.

Job Description

As a Food & Beverage Attendant you will be responsible for providing friendly|
courteous and efficient food and beverage service| helping to create a smooth
and enjoyable experience for diners. You will be required to work and connect
with guests| as well as show-casing your prompt and impeccable service. Taking
In Room Dining orders by telephone and ensuring all charges are processed and
posted to the correct accounts. Recording In Room Bar consumption and posting
charges to the appropriate room accounts. As well as ensuring all guest
requests are recorded and actioned by allocating duties accordingly.

Requirements

The successful candidate will possess:

Prior In Room Dining experience

Be energetic| friendly and well organised

Enjoy working in a team environment and be passionate to provide the highest level of customer service.

Must be available to work a rotating roster including nights and weekends and holidays

Must hold a current Queensland RSA certificate

Full working rights within Australia

Enjoy the benefits of unlimited career opportunities| discounted accommodation
at our 5 star international hotels and resorts| and a sense of pride in
knowing that you are part of a high performing food and beverage team.

Be your best. Start your career at Sheraton| where you don|t just work – you
belong.

]

Front Office Duty Manager – Sheraton Grand Mirage Resort – Port Douglas

APPLY HERE

Job Number 19168422
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International Group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 6|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and boutique self contained villas.

Department

An exciting opportunity has become available to join our Front Office
Management team. We are seeking an experienced and motivated Duty Manager to
lead daily Front Office operations. Reporting directly to the Front Office
Manager.

Responsibilities include and are not limited to:

•Seeking out and delivering upon opportunities to deliver outstanding service
to exceed guest needs and enhance guest satisfaction.

•Coordinating the Front Office daily operations including working effectively
alongside other teams within the resort to deliver guest requirements

•Deliver team training and continually look for opportunities to engage|
motivate and improve team skils

•Calmly and professionally take the leadership role in emergency situations
including senior management nd assist in investigations in all matters
pertaining to safety| security and emergency situations

•Undertake hotel inspections identifying areas for improvement and
implementing plans to achieve this

•Ensure accuracy in guest billing

•Preferred applicants will have valid working rights to work in Australia.
Sponsorship will not be available for this position.

To be successful in this position you will need to possess the following
minimum requirements:

•Experience in an International standard 4 or 5 star Hotel (desirable)

•Demonstrated experience in leading and motivating a team

•Proven ability to deliver over and above guest needs

•High School certificate or equivalent qualification.

•Tertiary Qualification (desirable)

•Focussed with an eye for detail.

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.

In Room Dining Attendant-Full Time – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 19145614
Job Category Food and Beverage & Culinary
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

In Room Dining Attendant – Hilton Brisbane

APPLY HERE

JOB DESCRIPTION
 
The In-Room Dining Attendant is responsible for managing room service
operations to deliver an excellent Guest and Member experience.
What will I be doing?
As an In Room Dining Attendant| you is responsible for creating a smooth and
enjoyable experience for diners and managing room service operations to
deliver an excellent Guest and Member experience. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Taking In Room Dining orders by telephone and ensuring all charges are processed and posted to the correct accounts.
Recording In Room Bar consumption and posting charges to the appropriate room accounts.
Ensuring all guest requests are recorded and actioned by allocating duties accordingly.
Ensure compliance of brand standards
What are we looking for?

The In Room Dining Attendant serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Be energetic| friendly and well organised
Previous experience in a similar role
Effective management skills
Positive attitude
Excellent communication skills
Ability to work under pressure
Good grooming standards
Working rights in Australia

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience within the hospitality industry
Previous Food and Beverage Experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century| Hilton has offered business and leisure
travelers the finest in accommodations| service| amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

In Room Dining Attendant – Sheraton Grand Mirage Resort – Gold Coast

APPLY HERE

Job Number 19158678
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

__

Company

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Location

Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton
Mirage Resort and Spa Gold Coast comprises of approximately 300 guest rooms|
four award winning restaurants and bars| and a luxurious spa retreat| all in
an absolute beachfront environment.

Department

In Room Dining at Sheraton Grand Mirage Resort| Gold Coast is very busy
department that works closely together to ensure all guest orders and
amenities are delivered to rooms promptly and with impeccable service.

Job Description

As a Food & Beverage Attendant you will be responsible for providing friendly|
courteous and efficient food and beverage service| helping to create a smooth
and enjoyable experience for diners. You will be required to work and connect
with guests| as well as show-casing your prompt and impeccable service. Taking
In Room Dining orders by telephone and ensuring all charges are processed and
posted to the correct accounts. Recording In Room Bar consumption and posting
charges to the appropriate room accounts. As well as ensuring all guest
requests are recorded and actioned by allocating duties accordingly.

Requirements

The successful candidate will possess:

Prior In Room Dining experience

Be energetic| friendly and well organised

Enjoy working in a team environment and be passionate to provide the highest level of customer service.

Must be available to work a rotating roster including nights and weekends and holidays

Must hold a current Queensland RSA certificate

Full working rights within Australia

Enjoy the benefits of unlimited career opportunities| free onsite parking|
discounted accommodation at our 5 star international hotels and resorts| and a
sense of pride in knowing that you are part of a high performing food and
beverage team.

Be your best. Start your career at Sheraton| where you don|t just work – you
belong.

]

Night Manager – Front Desk – Surfers Paradise Marriott Resort & Spa – 158 Ferny Avenue

APPLY HERE

Job Number 19156478
Job Category Rooms and Guest Services Operations
Location Surfers Paradise Marriott Resort & Spa| 158 Ferny Avenue|
Surfers Paradise| Queensland| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

_The Night Duty Manager is one of the most important roles in our hotel._

_Do you have what we|re looking for?_

The role:

Overall management of the hotel operation at night. You will be the main contact for all departments between the hours of 11pm and 7am.
Ensuring Exceptional Customer Service| quality| standards and procedures are being followed.
Handling complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.
Communicating clear and consistent messages regarding the Front Office goals to produce desired results.
Participating in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

The candidate:

We want to hear from you if you have the following experiences and education:

Degree in Hospitality Management or similar Business Management degree
5 years working in a similar environment or managerial role
Exceptional customer service with internal and external guests
Proficiency with using Opera would be highly advantageous
Proven leadership ability
Strong organisational skills and ability to prioritize
Reliability| pursue excellence| innovate| embrace change| passionate and punctual
Availability to work overnight| weekends and public holidays
Excellent grooming and professional presentation at all times
Excellent communication skills
Full working rights in Australia are essential.

Fast track your hospitality career now by putting in the hard yards in this
challenging| yet extremely rewarding role.

With Marriott International| you will have access to world-class training|
employee benefits including great hotel discounts worldwide and of course|
working closely with hospitality professionals who are ready to mentor the
right person.

_

Reservations Agent – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19145606
Job Category Reservations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

__

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

Department:

The Reservations department provides consistent and professional service in
all aspects of internal and external communications. This department ensures
all reservations are inputted in a timely manner.

Job Description:

Handle and process reservations and inquiries for both FIT and Group.

Maintain guest history and ensure the latest information is retained in the records.

Process all correspondence in respect to bookings| ensuring prompt attention and filing.

Process routine arrival check and central reservation check to make sure all the information in system is correctly maintained.

Work closely with other members of the Reservations team| ensuring bookings and rates are maximized by continually reviewing inventory.

Be fully conversant with facilities of the hotel| including room configurations| banqueting facilities and the operating times of all food & beverage outlets.

Requirements:

Armed with smart solutions and a can-do attitude| the ideal candidates will be
energetic| friendly| organized and enjoy working in a team environment.
Passionate about providing personalised service to our guests| you will have
excellent interpersonal and communication skills. Exceptional multitasking and
service recovery skills are essential to the role. The successful candidate
will strive for accuracy| thoroughness and quality and have previous
experience as a Reservations Agent or Senior Guest Service Agent in a 4 or 5
star hotel. Knowledge of the Opera property management system will be highly
regarded.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

__

_

Food and Beverage Duty Manager – Hilton Cairns – Cairns City

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Duty Manager is responsible for managing operations of all
Food and Beverage outlets to deliver an excellent Guest and Member experience
while training staff and working within budgeted guidelines.
What will I be doing?
As a Food and Beverage Duty Manager| you are responsible for managing
operations of all Food and Beverage outlets to deliver an excellent Guest and
Member experience. A Food and Beverage Duty Manager will also be required to
manage| train| and develop team members and work within all budgeted
guidelines. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Recruit| manage| train and develop the Food and Beverage tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Food and Beverage Duty Manager serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Manager on Duty- Front Desk – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 19138637
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting
with the successful completion of daily shift requirements. Front office areas
include Bell/Door Staff| Switchboard and Guest Services/Front Desk. Strives to
ensure guest and employee satisfaction and achieve the operating budget.
Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

• Coaches| counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or
Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job
descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and
consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce
bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property
occupancy.

• Understands the impact of Front Desk operations on the overall property
financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implementing the customer recognition/service program| communicating and
ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff| Switchboard and Concierge/Guest
Services operations.

• Complies with loss prevention policies and procedures.

_