Reservations Manager – W Hotel – Melbourne Australia

Jobs at W Hotel Melbourne Australia

APPLY HERE
Jobs at W Hotel Melbourne Australia
Job Description
Posting Date Sep 22, 2020
Job Number 20055295
Job Category Reservations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

ROLE PURPOSE

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. Conduct their duties in a safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained and ensure PCI compliance is adhered to at all times.

CAST KEY RESPONSIBILITIES

Education and Experience
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers

Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems

Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
F.I.T & Group Reservations
Create and update the H.I.D. (How It’s Done) for Reservations department and well communicate and train the reservations team and related departments
To mentor, coach, train and empower the team members on the various reservations processes
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities and the operating times of all beverage and food venues
Ensure the effectiveness of the reservations team in selling the appropriate rates/packages at the appropriate time
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangement etc are accurate. Traces and Alerts are set for related departments to deliver a smooth check in process
Check reservations booked on the previous day to identify booking trend (segment/rate codes guests are buying into), VIP, High-paying guest, special requests, potential mistakes etc
Follow up on Daily log / No show / late cancellation / refund / chargeback
Ensure compliance to W Melbourne and Marriott brand standards in the sales process by all the Reservations associates
Effectively implement and support all Marriott related programs
Work closely with Sales & Events team to monitor Group Reservations
Follow up group deposits, rooming list, group summary, billing and commission based on contract
Ensure Group Housing process is done properly in MARSHA & Opera. Inventory is balanced based on cut off days
To work as and where directed by Management plus follow all reasonable requests
Maintain close communication with the Welcome team and other relevant areas to share and disseminate information.
Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties
Liaise with Financial team and process TA commissions via CTAC
Guest Satisfaction
Monitor and report on up-selling, Loyalty member enrolment and Guest Satisfaction targets, and any other tracking and reporting as required
Ensure that all guest complaints are handled promptly and effectively. Communicating this to the appropriate Department to improve service delivery
Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel’s standards and procedures
Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
Get to know our guests so they feel special and recognized every time. Try to create personal connection with them and utilizing not only the information gained but also GXP to ensure their individual expectations can be met or exceeded on every stay at any property
Customer Engagement Centers
Ensure audit calls to CEC are conducted weekly
Maintain regular contact with CEC Liaison and provide timely feedback to CEC on issues impacting the customer and hotel
Ensuring the distribution of promotions and communication materials to CEC and all reservations and Welcome team talents and brief them on the inclusions, rate code and effective selling skills of such
Revenue Management & Systems
Ensure MARSHA OXI audit and inventory compare reports are checked daily and work with SNOW to resolve errors
Manage rate availability and inventory in coordination with the Director of Revenue Management
Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc.
Load and maintain rates in HPP/MARSHA as per instructions and standards in a timely manner.
Assist with the effective maintenance of One Yield and other Revenue Management tasks as and when required
Liaise and address LNF concerns/issues with the Director of Revenue Management.
Support the Director of Revenue Management regarding company programs including but not limited to ERS, CI, eFast, EPIC, etc.
Build relationship with key OTAs’ market managers and ensure quarterly performance review is conducted
Sales & Marketing
Maintain the company, travel agent and guest profiles to ensure the information is properly updated as per company Standards
Support the Sales and Marketing team in correct corporate tracking and company profile maintenance in the PMS
Liaise with Sales and Marketing regarding online web pages that promote the properties, and special offers tied in with the destination or with the specific brand, other websites marketing channels, local and regional third-party relationship and third-party tactical campaigns
Provide support and input into the marketing plan to drive revenue across all online customers segments (leisure travel), and work with the property Director of Sales & Marketing, General Manager and Director of Revenue Management to ensure a smooth execution
Work with the Director of Sales and Marketing and the Marketing Manager to ensure property content/offers are up to date and consistent with brand strategies. Develop and submit offers on the hotel’s Offer Page
Provide content for all promotion offers to enable Sales and Marketing to write appropriate copy
Identify new partner marketing linking opportunities to promote the hotel
Attend weekly Sales Strategy meeting and provide booking insights
Coaching & Training
Responsible for training new reservation agents and new talents from other related departments. Manage the training calendar – ensuring each talent attends the required training sessions
Maintain training records on each talent to ensure they are adequately trained and have met standards
Ensure all talents work with a pro-active approach to their job and work within the specific standards and procedures.
To conduct appraisals and job chats on all reservations team members and take responsibility for succession planning, staff morale and team development and training
Identify key associates for further development and provide structure training to ensure career progression, in line with corporate guidelines
Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and staff rostering
Conduct regular team briefings to share the relevant information on hotel performance, targets, competitor anecdotes, promotions, guest feedback and productivity
Business Code of Conduct
Meet the grooming standards of the hotel as set out in the Associate Handbook
Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
Demonstrate clear behaviours and management style that align to the W Melbourne Service Culture Standards and Brand Core values
Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties
Review and update the department’s policies, standards and guidelines as required
Be well versed and knowledgeable of hotel’s Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity
Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues
Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times

Director of Sales & Marketing – Melbourne Marriott Docklands – One Marriott Drive

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Job Number 20033155
Job Category Sales and Marketing
Location Melbourne Marriott Docklands| One Marriott Drive| Melbourne|
Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott Melbourne Docklands Hotel is located in the docklands district (CBD)
and walking distance to many of Melbourne’s attractions. The hotel features
196 rooms & suites| executive lounge| an infinity pool with a roof top bar| an
all-day dining restaurant| an executive lounge| lobby lounge and a laneway
coffee house. The hotel also had 6 meeting rooms across 400 sqm of total event
space| with 250 capacity in its largest space.

JOB SUMMARY

The Director of Sales and Marketing has overall responsibility to maximize all
revenue opportunities for the hotel| through the use of industry tools| strong
leadership| understanding of the market| and the creation of more business
opportunities.

Critical responsibilities include:

– Drive total hotel revenue including room revenue| banquet and catering|
room rental and resource revenue| all Food and Beverage revenue.

– Increase business from existing channels while creating new business
development opportunities.

– Develop a Sales and Marketing strategy to maximize occupancy| revenue and
customer satisfaction for the hotel.

– Manage the Sales and Marketing department in order to attract| develop|
retain and motivate the associates.

– Collaborate with the Director of Revenue Management to evaluate business
opportunities.

Functions as the leader of the property’s all sales and marketing activities
including being responsible for catering revenue. Manages the property|s
reactive and proactive sales efforts. Provides day to day leadership to sales
associates to achieve property sales objectives with overall responsibility
for achieving booking goals and property revenues. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and focuses on building long-term| value-based customer relationships
that enable achievement of the hotel’s’ sales objectives. Evaluates the
property’s participation in the various sales channels (e.g.| Area Sales|
Group Sales within the Sales Office| electronic lead channels| etc.) and
develops strong working relationships to proactively position and market the
property. Manages the marketing budget to enable development of property
specific campaigns| promotions and collateral to drive revenue and meet
property objectives. Interfaces with regional marketing communications for
regional and national promotions pull through. Develops and implements
property–wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer profile and property
associates and provides a return on investment to the owner and Marriott
International.

__

CANDIDATE PROFILE

Education and Experience

Required:

Valid working rights in Australia
Hotel industry and local Australian work experience| demonstrating progressive career growth and a pattern of exceptional performance
2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Strong hands on leadership skills with ability to manage a dynamic team
Pre opening experience preferred
Proven marketing experience and understanding of current media trends

The successful candidate will be highly driven| organized and possess
exceptional communication skills. Additionally| a collaborative leader who is
strategic| analytical with influencing abilities that span beyond their
immediate direct reports.

_

Sales Manager – Corporate & MICE – W Melbourne – 435 Collins Street

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Job Number 20011938
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business across the corporate| group & MICE markets to
achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Director of Sales & Marketing – W Sydney – 31 Wheat Road

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Job Number 19157119
Job Category Sales and Marketing
Location W Sydney| 31 Wheat Road| Darling Harbour| Sydney| New South
Wales| Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The W Sydney has 450 guest rooms and suites and 136 one| two- and three-
bedroom apartments| 3 beverage and food outlets| a 600 SM ballroom and 3
meeting rooms. Guests will enjoy uninterrupted water views across Sydney
Harbour to the north and a vista across the city and Tumbalong park. The W
Sydney offers easy accessibility and good proximity to the newly reopened
Sydney convention & exhibition centre| retail and dining facilities located in
and around the Darling Harbour area| including Cockle Bay Wharf and
Harbourside Shopping Centre and major tourist attractions located in Sydney
Harbour.

The hotel is project to open in Q1| 2021.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Exisiting director of sales & marketing| big hotel experience especially in group and corporate segments

Marriott and Australia experience

Experience in Pre opening| luxury / lifestyle hotel

4 year college degree.

Demonstrated skills in supervising a team.

Lodging sales experience.

Hotel industry work experience| demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the development of a strategic account plan for the demand generators in the market.

Manages the property|s reactive and proactive sales efforts.

Determines and develops marketing communication activities| in conjunction with Regional Marketing Communications.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Reviews the Strategic Alignment Review (STAR) report| competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

Attends sales strategy meetings to provide input on weekly and overall sales strategy.

Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

Serves as the sales contact for the General Manager| property leadership team| Group Sales and Area Sales leaders.

Serves as the sales contact for customers; serves as the customer advocate.

Serves as hotel authority on sales processes and sales contracts.

Serves as the property sales liaison with Area Sales| Group Sales| Revenue Management| Event Management| Regional Marketing Communications and other hotel departments as appropriate.

Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

Supports the General Manager by coordinating crisis communications.

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Participates in and practices daily service basics of the brand (e.g.| | Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites| Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace Suites Morning Meeting).

Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Maintains successful performance by increasing revenues| controlling expenses and providing a return on investment for the owner and Marriott International.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

Interfaces with regional marketing communications for regional and national promotions pull through.

Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

Develops strong partnerships with local organizations to further increase brand/product awareness.

Develops and manages internal key stakeholder relationships.

Develops strong community and public relations by maintaining property participation in local| regional and national tradeshows and client events.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to Marriott.

Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Leadership

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Develops sales goals and strategies and verifies alignment with the brand business strategy.

Executes the sales strategy in order to meet individual booking goals for both self and staff.

Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property|s financial performance.

Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

Works with Human Resources| Engineering and Loss Prevention to monitor compliance with local| state and federal regulations and/or union requirements.

Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

Creates effective structures| processes| jobs and performance management systems are in place.

Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| aligns performance and rewards| addresses performance issues and holds staff accountable for successful results.

Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

Supports tools and training resources to educate sales associates on winning catering solutions.

Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

Transfers functional knowledge and develops group sales skills of other discipline managers.

Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Evaluates the property’s participation in the various sales channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic lead channels| etc.) and develops strong working relationships to proactively position and market the property.

Manages the marketing budget to enable development of property specific campaigns| promotions and collateral to drive revenue and meet property objectives.

Profile Required

Talent and Key Competencies

You+You=W

Collaborate

Produce exciting shows together

Embrace differences

Get it Done| Make it Happen

Own it

Get it done creatively

Think and act proactively

Do it with style

Believe and Achieve

Believe in W and personally engage

Be all that is now| embrace what is next

Achieve your potential

Innovate

Cultivate your talent

Be An Expert

Know your job and serve as an expert in your particular area

Effectively learn and apply job knowledge and technical skills

Work to improve your functional skills for the future

Readily share your expertise with other

Be W

Serve as a champion of W through words| actions and gestures

Follow brand standards

Have and show pride in W

Support the brand values: Bold| Witty| Insider

Influence Your Audience

Communicate clearly and thoughtfully to engage your audience

Use the brand voice when writing and speaking to promote the culture

Tailor method and style to persuade and capture the attention of your audience

Continually enhance stand-up and visual presentation skills

Sell it!

Flex Your Style

Know your strengths and weaknesses

Understand how your style and actions affect others

Understand what’s going on around you

Choose to stay cool| confident| thoughtful and encourage others to follow your lead

Fill emotional bank accounts

Innovate!

Know when it’s time to change and try new things

Foster excitement for what’s next

Encourage the free exchange of ideas and risk taking

Bench mark the best and adapt good ideas to make them great

Build and communicate the case for change

Influence others to innovate and evolve

Solve the Right Problem

Support and investigate the resolution of important problems

Escalate issues and eliminate barriers to progress

Secure additional resources where payoff is clear

Provide guidance and work together to find creative solutions

Be a Talent Magnet

Hire for attitude and train for skills

Actively coach and develop others

Lead with Passion

Show passion for what we do

Inspire| celebrate and promote team success

Align and Engage

Solicit input and involve others

Work through others to execute plans and achieve objectives

Technical / Functional Competencies

Excellent networking and communications skills.

A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning.

Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team.

Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed

Excellent analytical and numerical skills

Minimum of 3 years’ experience in a hotel finance team

Marriott and Australia experience required

Other skills (Language| computers)

Must be able to speak| read| write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.

Proficiency in Microsoft Outlook| Word| Excel and PowerPoint

Proficiency in Opera PMS

Proficiency in Micros Simphony POS

Proficiency in Birchstreet purchasing system

Proficiency in PeopleSoft accounting system or similar

]

Sales Executive – The Ritz-Carlton – Perth

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Job Number 20027323
Job Category Sales and Marketing
Location The Ritz-Carlton| Perth| 1 Barrack Street| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Agent – The Ritz-Carlton – Perth

APPLY HERE

Job Number 20027285
Job Category Reservations
Location The Ritz-Carlton| Perth| 1 Barrack Street| Perth| Western
Australia| Australia
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Owned by multinational developer| Far East Consortium| The Ritz-Carlton| Perth
will be a prominent anchor point within Perth’s Elizabeth Quay development.
Sitting just 30 metres from the waterfront| the 205-room hotel will occupy a
28-storey tower| which will also include a selection of impressive residential
apartments. The Ritz-Carlton| Perth| together with The Towers at Elizabeth
Quay| an upscale residential development located beside the hotel| will sit
atop exclusive retail space| fine-dining experiences| and waterfront access.
The Ritz-Carlton| Perth will also offer guests world-class amenities|
including four distinctive restaurants and bars. The hotel is also ideally
positioned to accommodate conference and meeting space demand in the city with
2|000 square metres of conference space| including a spacious 572 square
metres ballroom fitted with the latest AV technology. Other facilities at the
hotel include a Fitness Centre| which offers a gym| spa| and outdoor infinity
swimming pool| while an open-roof courtyard with tropical| landscaped gardens
creates a resort feel in a bustling city.

Handles and executes all group reservations| resumes and billing. Process all
reservation requests| changes| and cancellations received by phone| fax| or
mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee| special rate|
and cancellation policies to callers. Accommodate and document special
requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input and access
data in reservation system. Indicate special room reservation types (e.g.|
complimentary rooms| employee discounts| travel agent inspection rates| and
wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all guests according
to company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

Please note| only shortlisted candidates will be contacted.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Event Sales Executive – Four Points by Sheraton Melbourne Docklands – 18 Pearl River Road

APPLY HERE

Job Number 20013856
Job Category Sales and Marketing
Location Four Points by Sheraton Melbourne Docklands| 18 Pearl River
Road| Melbourne| Victoria| Australia
Brand Four Points
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
If you’re a driven sales person| passionate about event sales then Four Points
by Sheraton Melbourne| Docklands has the role for you. We are seeking a
passionate and driven sales executive to join our close knit team.
Job Summary

The Event Sales Executive is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience. Achieves personal sales goals.

EXPERIENCE MORE

Identify and secure new local catering and social event opportunities

Work with meeting & event planners and PCO’s to secure conferences| meetings & events

Plan and conduct high end site inspections and entertainment with a focus on conversion

Prepare detailed proposals and contracts that are tailored to client requirements

Act as an ambassador for Four Points Docklands and promote awareness on the hotel

ABOUT YOU

Passion and drive are considered highly desirable

Training will be provided for the right candidate

Operation or administrative hospitality experience would be beneficial

Strong knowledge of Microsoft Word| Excel| Powerpoint

Excellent written and verbal communication skills

Self-starter| looking to grow in a sales capacity

Permanent residency or unlimited working rights in Australia

LET THE BENEFITS BEGIN

Extensive training and development and a clear progression plan

Quarterly incentive scheme

Strong Rewards and Recognition scheme

Dry cleaning

Discounted accommodation and food & beverage at Marriott International Worldwide

_

Sales Executive – Four Points by Sheraton Sydney – Central Park

APPLY HERE

Job Number 20029873
Job Category Sales and Marketing
Location Four Points by Sheraton Sydney| Central Park| 88 Broadway|
Sydney| New South Wales| Australia
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
As Sales Executive you will be responsible for proactively soliciting and
managing corporate| group| catering and MICE related business opportunities
for Four Points by Sheraton Sydney| Central Park.

You will be passionate and motivated to deliver our brand values by providing
an honest and authentic experience for our customers and guests.

About the role:

Targets corporate| group/catering and MICE accounts| markets or segments with heavy emphasis on proactive solicitation and account saturation

Partners with group/catering counterpart to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the Hotel

Develops effective sales plans and actions

Maximises revenue by upselling packages and creative food and beverage

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts

What we are looking for:

Minimum 2 years’ experience in hotel sales and marketing| guest services| front desk| or related professional area.

Strong knowledge of Microsoft Word| Excel and Powerpoint

Excellent written and verbal communication skills

Excellent organizational and time management skills

Permanent residency or unlimited working rights in Australia

Start your career at Four Points| apply today!

_

Group Reservations Coordinator – Sheraton Grand Sydney Hyde Park – 161 Elizabeth Street

APPLY HERE

Job Number 20021826
Job Category Reservations
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs| determine appropriate
room type| and verify availability of room type and rate. Explain guarantee|
special rate| and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems| revise room blocks to maintain the required number of
available rooms| and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Complex Marketing Manager – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 20020178
Job Category Sales and Marketing
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 7000+ properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

This role will providing marketing expertise for the following two hotels:
Sheraton Melbourne Hotel and Four Points by Sheraton| Melbourne| Docklands.

Overview:

The Complex Marketing Manager creates and executes property-level
communications to our customers. Under the leadership of the Complex Director
of Sales & Marketing| this role promotes on-brand messaging to customers
through traditional| digital| and social media channels all with the goal of
enhancing the image of both hotels.

Job Description:

Working closely with the Director of Sales & Marketing to execute all marketing activities that maximize awareness and revenue for the Marriott International and maintain the annual Sales and Marketing strategy plan.

Partners with Operations| Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
Manage the online marketing function of the Hotel website| uploading of special offers page| monitoring of third party and competitor websites to source new marketing opportunities
Facilitates social media engagement and updating content in local digital channels
Coordinate media| editorial and photo opportunities with local media contacts to promote the Hotel.
Coordinate and liaise with advertising agencies for the development of all accommodation and food and beverage advertisements and strategic placement.
Communicate brand initiatives and monitor all areas of the Hotel adhere to brand standards.
Maintain the Hotel media database| with particular emphasis on food critics and bloggers.
Write media releases and monitor media clippings in order to reach media impressions goals.

Requirements:

Similar marketing experience within a 4 or 5 star hotel
Tertiary qualified| marketing focus a distinct advantage
Advanced computer skills including MS Office and knowledgeable with digital space and social media
Exceptional attention to detail| verbal and written communication skills with a creative flair
Self motivated and proactive with the ability to work effectively with others

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]