Sales & Marketing Coordinator – W Melbourne – 435 Collins Street

APPLY HERE

Job Number 19153988
Job Category Sales and Marketing
Location W Melbourne| 435 Collins Street| Melbourne| Victoria| Australia

Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Provide support across all market segments and assisting Marketing in all
required initiatives. Work with the Sales team to action proposals and
contracts in a timely manner. Assist with invitations and RSVPs for customer
events. Coordinate client famils| VIP stays and assist with client site
inspections. Work with the Marketing team to execute marketing and
communication activities.

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and on
brand language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Spa Supervisor – Part Time – The Westin Brisbane – 111 Mary Street

APPLY HERE

Job Number 19157971
Job Category Spa
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Provide waxing and skincare services to guests. Assess guest needs| inquire
about contraindications| and examine skin| hair| or nails to evaluate
condition| appearance| and appropriateness of scheduled service. Determine and
advise guests on proper skin| hair| or nail care and recommend home care
regimens. Promote and sell spa/salon services and retail products. Escort
guests to and from treatment rooms. Set up workstation and/or treatment room
with necessary products| equipment| and supplies to ensure guest comfort and
safety. Clean| maintain| and sterilize tools. Monitor and stick to time
schedule throughout the day. Handle inappropriate guest behavior by stopping
service and informing supervisor/manager. Maintain current licensure in
service area. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications. Masseur treatments and
skills highly advantageous. Right hand for the Manager and lead the shift in
Manager|s absence.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Food & Beverage Team Leader – Sheraton Melbourne Hotel – 27 Little Collins Street

APPLY HERE

Job Number 19157799
Job Category Food and Beverage & Culinary
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Company:

Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms.

__

Job Description:

Responsible for the running of the shift| coordinating the Restaurant and In Room Dining simultaneously and conducting pre service briefings.
Coordinate and supervise all associates on assigned shifts.
Anticipate guest’s needs through observation and offer prompt| efficient service either personally or through effective communication with other associates.
Opening and closing the outlet in accordance with department procedures.
Operating the point of sale system and accurately performing cashiering responsibilities.
Have a thorough knowledge of all sections and service periods throughout the Restaurant and In Room Dining.
Handle basic customer concerns and complaints with empathy and understanding according to Hotel Standards.
Understand and implement all legislation in regards to the Responsible Service of Alcohol.

Requirements:
As someone who prides themselves on delivering personalised service to guests|
the ideal candidate will have strong time management skills| previous
leadership experience in a similar position and have a comprehensive
understanding of operations within an upmarket restaurant environment. You
will possess leadership and management skills| and have a willingness to use
your initiative and solve problems. As someone who enjoys taking ownership|
you will have strong communication skills and a desire to succeed while
maintaining your high standards. All candidates must be available to work a
rotating roster including public holidays and weekends and must have a current
Responsible Service of Alcohol (RSA) Certificate.

Benefits:

This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott properties worldwide

Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

Associate recognition programs

Discount CBD parking

World class training programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._

]

HWS Coordinator – Hilton – Sydney

APPLY HERE

JOB DESCRIPTION
 
What will it be like to work for this Hilton Brand?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

What will I be doing?

In your new role you will be responsible for providing administrative suppor

for the HWS/ASO offices which they are based in. This will include

Full administrative support for creating opportunities/leads in SalesForce Account Management System
Activities and Events including tradeshows and cluster sales activities
Liaising with external and internal customers
Supporting functions for the Regional DOS and Director for Hilton Worldwide Sales

It would be advantageous for you to demonstrate the following
capabilities:

Excellent communication skills: presentations| written and verbal with previous relevant experience as preferred.
Ability to direct collaboration among the team and external resources
Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information
Ability to take initiative to identify| prioritise and implement actions required to achieve functional goals
Strong organizational skills and ability to manage multiple projects and work effectively under time and resource constraints.
Maintain a team focus by showing cooperation and support to colleagues in pursuit of department goals.
Ability to read| analyze and interpret data.
Open minded| flexible| creative and uses initiative to resolve issues.
To be motivated| committed and enthusiastic| seizing opportunities to learn new skills and knowledge.
Maintain a high level of professionalism in dealings with customers and internal stakeholders whether face to face| on the phone or via other channels.

As a Hilton team member| you can expect to receive:

Comprehensive training and support for your new role
Team member only discount global Hilton room rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Access to Hilton University training| offering more than 3000 learning programs
Career development planning opportunities

Hilton was named the #1 Hotel chain in the Great Places to Work survey
2018

Reception Supervisor – Hilton Sydney

APPLY HERE

JOB DESCRIPTION
 
A Reception Supervisor supervises the activities manages at the hotel front
desk| including check-in/check-out| Guest requests| concierge services and
promotion of in-house activities.
What will I be doing?
As a Reception Supervisor| you will oversee the front office activities
between the Guest| the hotel| and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that da

Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team wor

Maximize sales revenues through up-selling and marketing progra

Manage Guest requests| inquiries| and complaints promptly and completel

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Reception Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Front Office experience in the hotel| leisure| and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm| organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory| inter-personal| and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Global Industrial Water/Wastewater Leader – AECOM – Australia

APPLY HERE

AECOM Global Industrial Water/Wastewater Leader in Canberra- Australia
Australia – – Fortitude Valley
Job Summary

AECOM is seeking a Global Industrial Water/Wastewater market sector leader.
The individual will be accountable for driving strategic vision and market
growth within the framework of the AECOM vision and strategy- and delivering
safe- ethical- high quality performance and operational excellence. This
leader will play a key role in developing strong relationships and
collaboration within multiple business lines and with DCS leadership and key
clients. The leader will report to the Water Business Line Executives in the
three global geographies (the Americas- EMIA and APAC) and the position can b

located in either America- EMIA or APAC in any of our office locations.

Critical attributes

This position is deemed as critical to the business line given its importance to the future as well as the current strategy of the organization:

Champions ethics- safety- quality- diversity- and collaboration

Develops strategy for growth and business plan to substantially grow the industrial water and wastewater business with select industrial and private clients

Involves critical relationships with clients

Strong ability to working across organizational and geographic boundaries to collaboratively sell and deliver- demonstrated selfless behavior and exemplary collaboration

Build and maintain a strong pipeline of opportunities with Strategic Client Account Managers to generate growth in the sector

Builds a high performing team that can capture and execute industrial water projects from conceptual through feasibility and into detailed design and construction phases

Ability to develop value propositions that resonate with client`s water requirements and address corporate social responsibility needs

Requires exercising broad decision-making authority

Excellent people leadership- developing a followership- high level of staff engagement- and focus on talent development

Raise profile of AECOM`s profile through active participation in select conferences and thought leadership articles

Experience with Mining- Oil and Gas- Food- Beverage- Pharmaceutical and electronics/technical sector

People:

Act as role model of excellent leadership and embed corporate values- culture and behaviours.

Build- maintain- engage and develop an effective team through balanced and inclusive leadership

Responsible for succession planning and mentoring staff in key roles

Build a followership through effective- transparent leadership- a high level of staff engagement- and talent development

Build strong engagement- create a great place for our people to work and ensure we help them make the most of their careers.

Drive diversity and inclusion in the management team- succession plans- and staff population

Clients:

Works closely with the Market Sector Leaders and Account Managers to set sales targets and drive growth.

Ensure that the practice areas integrate effectively to win work and deliver effective service.

Represent the company to major clients- geopolitical leaders- and other key external stakeholders to promote the interests of the business line as a whole.

Lead the team in their efforts to sell work and nurture ongoing relationships.

Navigate difficult client issues and redirect to amicable solutions.

Investigate and develop relationships in new and diverse market sectors.

Personally lead with key clients so relationships are a competitive advantage.

Ensure operations are client focused- especially when delivering across multiple end market

Excellence:

Drives safety- technical quality- ethics- integrity- operational and financial performance.

Ensures commitment to service and technical excellence and the enhancement of the business line`s reputation.

Maximizes shareholder value through the strategic direction and growth.

Demonstrates strong leadership to drive organizational changes as and when they arise

Leadership

Ability to identify- develop- mentor and engage with key employees.

Shares and demonstrably passionate about AECOM`s values- vision and brand promise.

Consistently demonstrates high integrity- models behaviours- develops people and contributes to building effective teams

Demonstrated ability to understand and effectively operate across cultures

History of operating ethically and with integrity- while prioritizing safety

Experienced in effectively allocating resources in the best interests of the business while maximising opportunities for employees.

Capable of selecting and developing a strong leadership team- ensuring business leaders manage teams effectively and respond quickly and effectively to any problems or adverse trends and to opportunities- which ensures business plans are achieved.

Has demonstrated their commitment to drive safety- integrity and innovation across a business line.

Strategy Development

Previous experience in establishing organizational strategic plans that contributes to overall AECOM plan

Ability to identify market trends and gain prime customers in new geographic territory- new start up or new service

Demonstrated success in the development and execution of an adjacent market plan to diversify core market

Experience in the development of an organic and M&A growth strategy

Knowledge of- and ability to conduct due diligence and lead team through successful acquisitions

Talent Management

Skilled in the creation and communication of a compelling vision for area of responsibility

Proven success in building a high performing team with regular development and improvement

History of meaningfully increasing engagement or maintaining engagement at high levels

Client Relationships

Significant ability to maintain positive relationships with leadership of client organizations

Skilled communicator who is able to resolve difficult negotiation or dissatisfaction with leadership of client organization

Demonstrated success in the development of client relationships and projects in a variety of geographies and cultures

Ability to influence potential clients to select AECOM and conclude contracts for services with acceptable commercial terms and risk allocation

Minimum Requirements

Bachelor|s Degree in civil or chemical engineering or closely related discipline-

Previous experience of leadership in consulting engineering with an international major engineering design firm

Significant project experience related to water and/or wastewater facilities and/or plants for Industrial Clients.

Travel 50%- international up to 25 % total time

Preferred Qualifications

Chartered Engineer or Equivalent

Advanced qualifications in business administration a plus.

#LI-MH1

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Business Development

Business Line Water

Business Group Design and Consulting Services Group (DCS)

Country Australia

Position Status Full-Time

Requisition/Vacancy No. 227323BR

Additional Locations AU – Adelaide- SA- AU – Brisbane- QLD- AU – Cairns-
QLD- AU – Canberra- ACT- AU – Darwin- NT- AU – Hunter- NSW- AU – Mackay- QLD-
AU – Melbourne- VIC – Collins Square- AU – Perth- WA- AU – Rockhampton- QLD-
AU – Sydney- NSW- AU – Townsville- QLD- NZ – Auckland- NZ – Christchurch- NZ –
Hamilton- NZ – Tauranga- NZ – Wellington

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Operations Coordinator – Sydney Harbour Marriott Hotel at Circular Quay – 30 Pitt Street

APPLY HERE

Job Number 19129496
Job Category Administrative
Location Sydney Harbour Marriott Hotel at Circular Quay| 30 Pitt Street|
Sydney| New South Wales| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

The Operations Coordinator position provides assistance to the Food and
Beverage and Rooms Divisions.

_Administration_

Ensures that all printed material conform to Hotel standards.

Attend both internal and external meetings where necessary.

Constructs and maintains an effective filing system.

Maintains and updates the Food & Beverage and Rooms Division Departments
database.

Handle and action any calls and bookings for Food and Beverage outlets and
outlet promotions.

Assist in the formulation and design of menus for Food and Beverage

Create and maintain computer- and paper-based filing and organisation systems
for records| reports| documents

Monthly reporting

_Marketing_

Assist in any marketing activities aimed at promoting the Hotel

_Guest Relations_

Address guest service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service in
the Executive Lounge| Food and Beverage outlets and Lobby Host program.

_Physical Tasks_

Move| lift| carry| push| pull| and place objects weighing less than or equal
to 5 kilograms without assistance.

Hosting and setup of client events held in Food and Beverage outlets

Operational support to Food and Beverage outlets

_Documentation/Reporting/Computers/Software_

Enter and retrieve information contained in computer databases to update
records| files| reservation and answer inquiries from guests.

Prepare letters| memos| and other documents using computers| spreadsheets|
databases| or presentation software.

Analyse data and produce required reports using Guestvoice and Opera

Administration of internal Operations Recognition program

Generate Monthly reports as per directed by Director of Operations

Australian Working rights essential

_

Team Leader – Oyster Bar & Grill – Sheraton Grand Mirage Resort – Gold Coast

APPLY HERE

Job Number 19143137
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Description

If you have a 5 star attitude towards service and enjoy working in a fast-
paced hospitality environment| this is the job for you!

As a Team Leader you will be responsible for providing friendly| courteous and
efficient food and beverage service. You will be required to work and connect
with guests| as well as show-casing your skills behind the bar whilst managing
a team with a passion for 5 star luxury service.

You will be responsible for assisting the Bars Manager with the day to day
operations of Oyster Bar. Duties will include; ensuring a high standard of
service is being provided| controlling stock levels and equipment in the bar|
motivating staff| monitoring staff hours and breaks and demonstrating a
professional work ethic for the team to follow.

Requirements

The ideal candidate will be energetic| friendly| organized| enjoy working in a
team environment and be passionate to provide the highest level of customer
service. Prior food and beverage experience| including Barista skills| and
Cocktail making is essential. All candidates must be available to work a
rotating roster including holidays and weekends. Only candidates with a
current Queensland RSA certificate will be eligible for hire.

Enjoy the benefits of unlimited career opportunities| discounted accommodation
at our 5 star international hotels and resorts| and a sense of pride in
knowing that you are part of a high performing Food & Beverage team.

Be your best. Start your career at Sheraton| where you don|t just work – you
belong.

_

Front Office Night Audit Team Leader – Melbourne Marriott Hotel – Corner Exhibition & Lonsdale Streets

APPLY HERE

Job Number 19145535
Job Category Rooms and Guest Services Operations
Location Melbourne Marriott Hotel| Corner Exhibition & Lonsdale Streets|
Melbourne| Victoria| Australia
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Organize| confirm| process| and conduct all guest/group check-ins| check-outs|
room reservations| requests| changes| and cancellations. Ensure current rate
information is available. Identify package plans based on market codes| make
necessary arrangements. Anticipate sold-out situations| obtain satisfactory
alternative accommodations. Manage daily room inventory. Maintain database
containing repeat/VIP guest preferences. Secure payment; verify and adjust
billing; expedite problem payments. Activate room keys. Process all guest
requests and relay messages. Identify and explain room features; supply guests
with directions and information. Ensure any outstanding requests or problems
are resolved. Compile and review daily reports/logs/contingency lists. Count
bank at beginning and end of shift; secure bank. Process all payment types|
vouchers| paid-outs| and charges. Notify Loss Prevention/Security of any guest
reports of theft. Operate switchboard| forward calls to Front Desk whenever
unattended. Monitor supply inventory. Assist management in training|
scheduling| evaluating| counseling| motivating and coaching employees; serve
as a role model. Develop/maintain positive working relationships; support team
to reach common goals; listen and respond appropriately to employee concerns.

Complete end-of-day activities including posting charges to accounts| running
night audit backup| and roll the date. Process all payment types such as room
charges| cash| checks| debit| or credit. Process adjustment vouchers|
paidouts| correction vouchers| and miscellaneous charges. Print contingency
lists to have a record of all guests in case of emergency. Sell a
room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station| process requests for wake up calls| and
advise guest of any messages. Complete the Room Rate Variance Report. Process
all guest check-ins and assign room. Activate or reissue room keys using
electronic key machine. Count bank at end of shift and secure bank. Balance
and drop receipts according to Accounting specifications. Report accidents|
injuries| and unsafe work conditions to manager.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Reach overhead and below the knees. Stand| sit| or walk for an extended period
of time. Read and visually verify information in a variety of formats. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Food & Beverage Team Leader – The Westin Brisbane – 111 Mary Street

APPLY HERE

Job Number 19144794
Job Category Food and Beverage & Culinary
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_