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Job Description
Posting Date Oct 19, 2020
Job Number 20049529
Job Category Food and Beverage & Culinary
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
JOB SUMMARY
Exhibits creative baking and decorating talents by personally performing tasks while supporting the talents in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supports developing and training team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.
Education and Experience
High school diploma or GED; 3 years’ experience in the culinary, food and beverage, or related professional area OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 1year experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Leading Pastry Culinary Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Ensures and maintains the productivity level of employees.
Ensures employees understand expectations and parameters.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Leads shifts while personally preparing food items and executing requests based on required specifications.
Supervises and coordinates activities of cooks and workers engaged in food preparation.
Ensuring Culinary Standards and Responsibilities are Met
Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
Recognizes superior quality products, presentations and flavor.
Maintains food preparation handling and correct storage standards.
Maintains purchasing, receiving and food storage standards.
Supports procedures for food & beverage portion and waste controls.
Follows proper handling and right temperature of all food products
Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
Ensures compliance with all applicable laws and regulations.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Checks the quality of raw and cooked food products to ensure that standards are met.
Assists in determining how food should be presented and creates decorative food displays.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Strives to improve service performance.
Maintaining Culinary Goals
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
Purchases appropriate supplies and manage inventories according to budget.
Supports Training and Development Activities
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Participates in training talent on menu items including ingredients, preparation methods and unique tastes.
Reviews talent levels to ensure that guest service, operational needs and financial objectives are met.
Ensures property policies are administered fairly and consistently.
Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyses information and evaluates results to choose the best solution and solve problems.
Brings issues to the attention of the department manager and Human Resources as necessary.
Attends and participates in all pertinent meetings.