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Job Number 19176941
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
_Company:_
_Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at_
_www.marriott.com/marriott-brands.mi_ _Find Your World.™_
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_Location:_
_Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
suites. Hotel facilities include an indoor heated swimming pool| fitness
center| a spa with 5 dedicated treatment rooms| one all day dining restaurant|
lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square
meters of meetings and banquet space over 6 flexible rooms._
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Department:
The Concierge department is responsible for the smooth coordination and
supervision of the guest arrival and departure experience| and acts as welcome
and farewell representatives of the Hotel.
Job Description:
Meet and greet all hotel guests on arrival with a sincere and welcoming demeanour.
Show courtesy and assist guests with loading and unloading luggage.
Maintain a consistent presence on the hotel driveway| recognising returning guests and assisting guests with directions.
Be of service to guests and patrons in all areas especially transport| local attractions and general information.
Manage the efficient operation of the hotel driveway and the security and safety of guest vehicles.
Maintain the immaculate appearance and cleanliness of the driveway and surrounding areas.
Be pro-actively involved in the hotel|s operation keeping up-to-date with any events within the hotel.
Support other areas within the Front Office and Concierge departments. This will include assisting with valet parking guest cars| delivering guest bags and other items as requested.
Be observant of the working environment and report to hotel management any undesirable or suspicious activity.
Requirements:
Armed with smart solutions and a can-do attitude| the ideal candidates will be
energetic| friendly| organized and enjoy working in a team environment.
Passionate about providing personalised service to our guests| you will have
excellent interpersonal and communication skills. As the face of the hotel|
you will have a high standard of personal presentation. A strong customer
service background is essential and a sound knowledge of the Melbourne CBD is
preferred. All candidates must be available to work a rotating roster
including holidays and weekends. Candidates must hold a valid (manual) drivers
license.
Benefits:
This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:
Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide
Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
Associate recognition programs
Discount CBD parking
World class training programs
Strategic career development opportunities
Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!
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