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Job Number 19138724
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Sydney Hyde Park| 161 Elizabeth Street| Sydney|
New South Wales| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Greet guests and inform them of property amenities| services| and hours of
operation| and local areas of interest and activities. Open doors and assist
guests/visitors entering and leaving property. Assist with luggage storage and
retrieval. Transport guest luggage to and from guest rooms and/or designated
bell area. Assist guests/visitors in and out of vehicles| including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g.| taxi cab| shuttle bus) for guests/visitors| and record
advance transportation request as needed. Dispatch bell staff or valet staff
as needed. Communicate parking procedures to guests/visitors. Follow up with
guests to ensure their requests or problems have been met to their
satisfaction. Serve as a departmental role model| and assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| motivating
and coaching employees. Develop and maintain positive working relationships
with others.
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Grasp| turn| and manipulate objects of varying
size and weight| requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move over sloping| uneven| or slippery surfaces and steps. Move up
and down stairs and/or service ramps. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language| and answer telephones using appropriate etiquette. Listen and
respond appropriately to the concerns of other employees. Speak with others
using clear and professional language. Maintain awareness of undesirable
persons on property premises. Perform other reasonable job duties as requested
by Supervisors.
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