Casual Guest Service Agent – Four Points Perth – Four Points by Sheraton Perth – 707 Wellington Street

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Job Number 19133509
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Perth| 707 Wellington Street| Perth|
Western Australia| Australia
Brand Four Points
Schedule On-call
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveller seeking balance| there’s Four Points.
If you’re a “people person”| then Four Points Perth has great opportunity with
our Front Office team!

With 278 stylishly comfortable rooms| our Hotel is a home away from home for
business and leisure travellers alike. We|re in a great location opposite the
Perth Arena and close to the Northbridge entertainment and dining district.

At the heart of our thriving Hotel is our team of Front Office associates who
are passionate about looking after our guests and each other – they work hard
and have fun doing it!

As one of our Guest Service Agents you’ll take pride in delivering the highest
standard of customer service. Your friendly and genuine care for our guests|
previous experience in a Front Office / 4-5 star hotel environment| and your
commitment to being your best will be the keys to your success in creating
memorable experiences.

With full work entitlements you’ll be available to work 3-4 shifts per week on
a rotating roster including evenings and weekends.

You’ll also have a full| unrestricted Australian _manual_ driver’s
licence as on occasions our GSAs are required to assist with valet parking.

If this sounds like the opportunity you|ve been waiting for| please apply
online attaching a current resume and cover letter.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests.

Secure payment; activate/reissue room keys.

Ensure rates match market codes| document exceptions.

Verify/adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available
room.

Advise guest of messages.

Clear departures in computer system.

Coordinate with Housekeeping to track room status and guest concerns.

File guest paperwork or documentation.

Operate telephone switchboard station.

Run and check daily reports| contingency lists| and credit card authorization
reports.

Supply guests with directions and information.

Answer| record| and process all guest calls| requests| questions| or concerns;
follow up to ensure each has been met to guests| satisfaction.

Arrange transportation for guests/visitors.

Count and secure bank at beginning and end of shift.

Cash guests| checks| process all payment types| vouchers| paid-outs| charges|
and provide change.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.

Welcome and acknowledge guests according to company standards; anticipate and
address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation.

Speak using clear and professional language; answer telephones using
appropriate etiquette.

Develop and maintain positive working relationships; support team to reach
common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.

Stand| sit| or walk for an extended period of time.

Move| lift| carry| push| pull| and place objects seeking assistance as
required.

Perform other reasonable job duties as requested by Supervisors.

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