Job Number 19104327
Job Category Event Management
Location Pier One Sydney Harbour| Autograph Collection| 11 Hickson Road|
Walsh Bay| New South Wales| Sydney| New South Wales| Australia
Brand Autograph Collection Hotels
Position Type Management
Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.
Maximizing revenue for the hotel through three areas:
Excellent Event Execution
Effective Management of Groups
Executing superior events will strengthen customer loyalty and increase repeat
business opportunities. Up selling of events will result in increased total
event revenue. Careful and accurate forecasting of rooms and catering
functions| will allow for better revenue management| and increased total hotel
Prepare Event Management related documents throughout the planning process (e.g.| banquet event orders| group confirmation lists| proforma invoices). Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Answer guest questions about property facilities/services (e.g.| hours of operation| packages| promotions| entertainment| restaurants). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate selling of food and beverage in all outlets throughout the hotel.
Education and Experience
• High school diploma or GED; experienced (2 – 3 years of experience) in the
event management or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Arrive at work on time in the correct attire| conforming to the Pier One Sydney Harbour Grooming LSOP.
Obtain a solid knowledge of the hotel product including room types| rates| food and beverage outlets and other hotel features and guest facilities.
Support and abide with the Pier One Sydney Harbour Hotel LSOP’s pertaining to Anti–Discrimination| Sexual Harassment| Equal Employment Opportunity and Guarantee of Fair Treatment.
Understand and demonstrate the Marriott Basics.
Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity| fairness| respect| honesty and trust.
Be aware of all-environmental practices| policies and procedures and implement these on a daily basis.
Be aware and adhere to all Pier One Sydney Harbour Occupational Health and Safety and Security policies and procedures.
Support the Marriott “Information Protection Policy” and conform to all requirements of the authority.
Manage Events Coordinators / Executives
Perform any reasonable task as requested by management.
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.
• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.
• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.
• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.
• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
Generating Talent and Organizational Capability
• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.
• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
Learning and Applying Professional Expertise
• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information to
manage everyday operations.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.
o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.
o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.
• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.
o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).
o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.
o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.
o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.