Guest Communications Specialist – Sheraton Grand Mirage Resort – Port Douglas

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Job Number 19105523
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott
International group. Marriott International is the world’s leading global
hospitality company| with more brands| more hotels and more opportunities for
associates to grow and succeed. With 5|700 properties| and 30 brands| you’ll
find us in your neighbourhood and in more than 110 countries across the globe.
Learn more about our company www.Marriott.com Find Your World.™

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the
Daintree Rainforest in Tropical North Queensland. The resort comprises 295
guest rooms| suites and villas.

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Department

We are seeking a new member to join our Front Office Team| as the Guest
Communications Specialist. This position reports directly to the Front Office
Manager.

Responsibilities include and are not limited to:

•Coordinate Guest Service operations during shift and ensure adherence to all
Standards and Procedures.

•Deal with problems and complaints received with the support of Duty Managers.
Immediately act to restore guest satisfaction| demonstrating Marriott
Standards at all times. Ensure all incidents are communicated to the Manager
on Duty.

•To notify and assist in investigations in all matters pertaining to safety
and security

•Ensure all associates are motivated and trained in the correct manner and
method of Front Office Services| including certification

•Recommend and implement new policies and procedures to improve business
results.

•Assist with associate scheduling and rostering.

•Timely dissemination of information throughout the entire Front Office
Department. In addition to this| any information relevant to the operations of
the resort in general is to be communicated to the Rooms Division Manager or
General Manager.

•Show due care of all equipment| report any maintenance issues and log
accordingly.

•To attend to every call in a courteous and pleasant manner within three (3)
rings Answer calls of incoming| guests and administration. All calls must be
taken in order ie. incoming calls| house guests| house phones| and finally
administration. If necessary| excuse yourself from a call to answer another
and then return immediately to original call. If a caller is waiting on the
line| return to caller giving periodic progress reports.

•Ensure the guest|s privacy is maintained at all times.

•Ability to work flexible rosters including weekends

•Preferred applicants will have valid working rights to work in Australia.
Sponsorship will not be available for this position.

The successful applicant will have:

•High school certificate or equivalent qualification

•Tertiary Qualifications (desirable)

•Strong communications skills and a calm| professional demeanour

•Experience in an International standard 4 or 5 star Hotel (desirable)

Enjoy the benefits of unlimited career opportunities| Free on-site car
parking| Uniforms provided and laundered| discounted meals| active Social
Club| exceptionally generous accommodation discounts at our 5 star
International Hotels and Resorts Worldwide. Working for Sheraton is so much
more than just a job| it’s a lifestyle. Be your best. Grow your career with
Marriott| where you don’t just work–you belong.