A Guest Relations Manager is responsible for the day-to-day Hotel
operationsand managing the team on your shift to ensure an exceptional
What will I be doing?
As Guest Relations Manager| you are responsible for the Hotel team on
yourshift and you will help ensure that the work environment is safe| happy
Coordinating and managing hotel operations onyour shift whilst ensuring that
every guest feels cared for| valued andrespected – every guest| every time.
Inspiring the team to deliver exceptional experiences for all of ourguests.
•As As a Manager| you will personally welcome allguests and look after ou
Hilton Honors Guests ensuring they receive all Hiltonhospitality benefits.
Lead the team to implement the Hilton vision To fill the earth with the light and warmth of Hospitality as well as our HILTON values.
Manage theteam and work schedules| rostering as required for specific duties.
Manageand maintain the security of ourProperty Management System
Youwill be responsible for managing Responsible Service of Alcohol Laws on yourshift| managing and dealing with any patrons in contravention of the laws.
Ensure that all our team conductthemselves in a manner consistent with good Occupational Safety and Health practices.
Direct the hotel team to deal with anyemergency situation that may arise.
Pro-actively manage and solve Guestissues or complaints| encouraging the team to use their initiative andempowerment guidelines.
Manage and collaborate with hotel departments|particularly Housekeeping| Engineering and Food & Beverage so that ourGuest experience is as seamless as possible.
Attend appropriate training courses| when required| and assist with training and development needs.
What are we lookingfor?
Guest Relations Managers serving Hilton brands are always working on behalf
ofour Guests and working collaboratively with other Team Members. To
successfully fill this role| you shouldmaintain the attitudes| behaviours|
skills| and values that follow:
Previous managerial experience in aHotel customer-focused industry
A professional manner with an emphasison Hilton hospitality and guest services experience
Positive attitude| good communicationand conflict resolution skills
Commitment to delivering a high levelof customer service
Excellent grooming standards
Calm| efficient| and organized withgreat attention to detail
Ability to multi-task while maintaininga positive attitude when working with Guests
It would beadvantageous in this position for you to demonstrate the
following capabilitiesand distinctions:
This position requires significanthotel knowledge to manage day-to-day hotel operations
This position requires the experienceof working in a 4-5 star hotel environment (or equivalent) for a period of atleast 2 years with a successful record of accomplishment in hotel operations.
A Bachelor|s degree inHospitality/Tourism or equivalent will be highly regarded.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging
sectorfrom luxurious full-service hotels and resorts to extended-stay suites
andmid-priced hotels. For nearly a century| Hilton has offered business
andleisure traveller the finest in accommodations| service| amenities and
value.Hilton is dedicated to continuing its tradition of providing exceptional
guestexperiences across its global brands. Our vision to fill the earth with
thelight and warmth of hospitality unites us as a team to create
remarkablehospitality experiences around the world every day. And| our amazing
TeamMembers are at the heart of it all!