Job Number 19144791
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel| 515 Queen Street| Brisbane| Queensland|
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
Arrive at work on time in the correct attire| conforming with the Brisbane Marriott Hotel grooming LSOP.
Obtain a solid knowledge of the hotel product| including room types| rates| food and beverage outlets and other hotel features and guest facilities.
Support and abide with the Brisbane Marriott Hotel LSOP’s pertaining to Anti–Discrimination| Sexual Harassment| Equal Employment Opportunity and Guarantee of Fair Treatment.
Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity| fairness| respect| honesty and trust.
Be aware of all environmental practices| policies and procedures and implement these on a daily basis.
Be aware and adhere to all Brisbane Marriott Hotel Work Health and Safety and Security policies and procedures.
Perform any reasonable task as requested by management.
Greet and welcome all guests in a polite and friendly manner.
Have a complete knowledge of room types| rates and hotel matrix.
Be fully conversant at all times with activities and facilities within the hotel| operating hours| costs| etc.
Be fully conversant with all aspects of Brisbane and its services| specifically tourist attractions| restaurants| theatre| shopping| etc.
Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
Ensure the foyer areas| driveways and Porte cochere are in a spotless condition at all times.
Assist all guests with luggage; collect and deliver with minimum delay.
Attend to ‘Flags’ as per departmental procedure.
Receive| handle and relay any messages| mail and facsimiles in an efficient and timely manner as per departmental procedure.
Have complete knowledge of Marriott policies and procedures and keep knowledge updated via Concierge Diary / Log and Memo Log.
Ensure information is transferred from shift to shift via Log Book| ensuring a smooth transition from shift to shift.
Valet park cars taking the utmost care as per departmental procedure.
Attend meetings and training sessions as required.
Liaise with other departments throughout the hotel in a diplomatic and professional manner.
Assist other departments if and when required| as direct by a senior associate.
Ensure the Concierge Desk is adequately stocked with stationery and all other requirements| eg. maps| tourist information| etc.
The Hotel requires that you will follow established Workplace Health and Safety rules and regulations and demonstrate duty of care to all of our associates.
Perform any other duties as requested by Senior Management.