Job Number 19173675
Job Category Sales and Marketing
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
The reactive Sales Merchandiser role executes the merchandising of group|
contract and/or extended stay (min. 5 rooms for 5 nights) sales opportunities
across all brands within the Marriott International portfolio| by using
Marriott’s sales information systems and technology. The Sales Merchandiser
serves as the point of contact between customers| GSO Sales Managers/Directors
and the properties. In this role| the Sales Merchandiser utilizes sales
techniques to maximize revenue and build customer loyalty.
The successful candidate should have practical experience of the Group Sales
segment gained in a fast-paced environment. The ideal candidate should possess
the ability to work well under pressure and be able to prioritize their
workload| managing their time efficiently and able to work on multiple
assignments and projects simultaneously. This role will be part of the Sales
Support Executive team| so a team player with a flexible approach is
preferred. The role will involve negotiating with internal and external
customers| so excellent communication skills – written and verbal are
required. In addition to a sound knowledge of Microsoft Office applications| a
thorough understanding of and experience using both SFA is essential.
Education and Experience
High School diploma or equivalent required.
Minimum of 2 years experience in Sales and Marketing| Guest Services| Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management required.
CORE WORK ACTIVITIES
The major focus of this individual will be to convert group & meeting
enquiries from key Group Intermediary/Corporate accounts into actualised
business| globally across all brands within the Marriott International
portfolio| in addition to the following;
Evaluate| qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone| email and SFAWeb|CI/TY. Leads and follow-up communication from hotels will be generated through SFAWeb|CI/TY.
Supports company strategy in relation to the groups segment.
Negotiates rates on behalf of hotels and external customers
Resolves any issues or conflict in a timely and appropriate way| ensuring that any financial impact to Marriott is minimized.
Is responsible for managing group related opportunities to a high standard.
Achieves team related room night goals.
Develop relationships and improve market share with own portfolio of accounts via effective telephone contact| updates on new openings| special offers & participation in Marriott events
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their expectations| while building a relationship and loyalty to Marriott.
Works collaboratively with on property sales teams liaising on rates and availability.
Executes and supports the operational aspects of business booked (SFA Web system) i.e. accurately enters leads information into SFA Web| along with full tracking and usage of the system.
Join sales managers/Account Directors on sales calls| as appropriate
Provide sales program/event coordination (e.g. Hotel Excellence| sales missions/At Marriott| events and trade shows)| reporting support| and/or general administrative support| as needed.
Ensure business is turned over properly and in a timely manner for proper service and completes follow-up calls on sales leads to maximise or convert potential bookings
Communicates information timely with clients| property teams and colleagues.
Successfully navigates the MI organization to achieve collaboration by leveraging relationships and knowledge
Generates and provides accurate and timely results in the form of reports (EXCEL)| presentations| etc.
Support supervisor and sales team with ad hoc report generation and basic analysis as needed.
Respond to requests from stakeholders for standard data and analysis.
Audit account production reports to support manual adjustments/annual performance/bonus process.
Maintaining Business Goals
Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.
Assist with the closing of business opportunities to ensure team and departmental goals are met.
Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb|CI/TY| MRDW).
Support operating budgets and venue targets to support the GSO business plan.
Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.
Demonstrating and Applying Discipline/Functional Knowledge
Use standard software applications such as MS Office| SFAWeb|CI/TY| MRDW| etc.
Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
Act independently to improve and increase skills and knowledge.
Contributing to Teams
Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
Work effectively in a virtual team-based environment.
Express oneself clearly| concisely and effectively through written and verbal communications.
Approach opportunities with a positive| open-mind.
Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results.
Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
Maintain confidentiality of proprietary materials and information.
Perform special projects and other duties| as assigned.